I was a teenage telemarketer. Reading from a script, I attempted to raise money for St. Jude’s Hospital for Leukemia-Stricken Children. I was fired after three days for departing from the script.
We were supposed to hard-sell, no matter what the person on the other end of the line said. But when the people I cold-called talked about their financial hardships, I sympathized, asked questions, and didn’t try to force a donation.
Our boss listened in on the calls. My empathy toward the people I called was not appreciated.
My boss failed to see any irony in the job’s requiring psychopathically cold-hearted behavior toward some needy people in order to raise money for others.
Probably he could not allow himself to see it.