Proposed standards for the care and feeding of user generated content

THIS MORNING Contents Magazine launched the beginning of something both good and important: a set of guidelines that could lead to a safer world for user-created content.

Contents believes (and I agree) that products and services which make a business of our stuff—the photos, posts, and comments that we share on their platforms—need to treat our content like it matters. Not like junk that can be flushed the moment a product or service gets acquired or goes under.

On the web, popularity waxes and wanes; beloved services come and go. AOL was once mighty. MySpace was unstoppable. Nobody expected Geocities, Delicious, or Gowalla to just disappear, taking our stories, photos, and memories with them. But that’s what happens on the web. Tomorrow it could be Facebook, Twitter, Instagram, or Flickr. We can continue to blindly trust these companies with our family histories, and continue to mourn when they disappear, taking our data with them. Or we can demand something better.

Contents and its small team of advisors have devised three simple rules customer-content-driven services and apps should follow to respect and protect our content:

  • Treat our data like it matters. Keep it secure and protect our privacy, of course—but also maintain serious backups and respect our choice to delete any information we’ve contributed.
  • No upload without download. Build in export capabilities from day one.
  • If you close a system, support data rescue. Provide one financial quarter’s notice between announcing the shutdown and destroying any user-contributed content, public or private, and offer data export during this period. And beyond that three months? Make user-contributed content available for media-cost purchase for one year after shutdown.

You may see this as a pipe dream. Why should a big, successful company like Facebook listen to us? But citizen movements have accomplished plenty in the past, from bringing web standards to our web browsers, to peacefully overthrowing unpopular governments.

I’m on board with the new Contents guidelines and I hope you will be, too. If enough of us raise enough of a sustained fuss over a sufficient period, things will change.

More at Special Report #1: Data Protection — Contents Magazine.