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WE GET MORE MAIL than Santa Claus, and though we love it, we can’t keep up with it. Santa has elves. We don’t. And even Santa screws up from time to time. He still owes us a little red wagon.

If you’ve written and haven’t heard back, it doesn’t mean we don't care. It means your letter is in a pile the size of Cleveland. We’re more likely to discover Jimmy Hoffa in our bathtub than to read and reply to every letter we get in a day—much as we wish we could. Thanks for understanding.

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