Category: Small Business

I DREAMED that my friend Jason Santa Maria took a job at a popular new startup that had exploded onto the world scene seemingly overnight. A fascinating visual interface was largely responsible for the popularity of the company’s new social software product. It was like a Hypercard stack that came toward you. A post full of exciting social significance just for you would appear in a self-contained deck with rounded corners. The next post would pop up on top of the first. The next, on top of that one. And so on. In my dream, people found this back-to-front pop-up effect thrilling for some reason.

Having imagined the interface, I next dreamed that I went to visit the startup. There were so many cubicles, so many shiny people running around, holding morning standups and singing a strange company song, that I could not locate my friend Jason’s desk. Someone grabbed me and told me the founder wanted to see me.

THE FOUNDER was an ordinary looking white guy in his late twenties. I was surprised that he wore beige chinos with a permapress crease. With all the TV and newspaper hubub around his product, I guess I’d expected a more stylish and charismatic presence.

The founder told me he was concerned because his mother, apparently a cofounder or at least an officer of the company, was of the belief that I had contempt for their product and disliked her personally. I assured him that I liked the product. Further, I had never met his mother, never read or heard a word about her, and felt only goodwill toward her, as I bear toward all people in the abstract. I don’t hate people I don’t know.

“It would be cool if you told mom that yourself,” he said. And suddenly two assistants were whisking me off to speak to her directly.

THE AUDITORIUM-SIZED waiting room outside the founder’s mother’s office was filled with at least a thousand people who had come to talk to her before me. They seemed to have been waiting for hours. There was an air of boredom and rapidly thinning patience, mixed with excitement and the kind of carnival atmosphere that surrounds things that blow up suddenly in the press. It felt like the jury selection room for a celebrity murder case. Only much, much bigger.

The two assistants escorted me to the very front of the auditorium, to an empty row of seats abutting the door to the founder’s mother’s private office. “Special treatment,” I thought. I was thrilled to be cutting to the front of the line, apparently as a result of the founder’s directive to his assistants. The front row chairs were reversed, facing back to the rest of the auditorium, so I was put in the somewhat uneasy position of staring out at the mass of people who had been waiting to see the founder’s mother since long before I arrived.

After a while, Ian Jacobs of the W3C was brought to the front of the room and seated near me.

We waited as other people were shown into the founder’s mother’s presence.

AFTER FIVE or six hours of drowsy waiting, I realized that the room was set up to mirror the software’s interface: people from the very back of the auditorium were first in line, and were shown into the founder’s mother’s presence first. Gradually, the hall of applicants emptied from the back to the front. Those of us in the very front of the line were actually the last people of all who would be admitted to the holy presence. It was a smart marketing touch that apparently permeated the company: everything real people did in the building in some way echoed the characteristics of the software interface — from the end of the line coming first, to the way the rounded conference tables echoed the shapes of individual news posts in the software’s back-to-front news deck.

What a smart company, I thought. And what a good joke on me, as I continued to sit there forever, waiting to see someone I’d never met, who held a baseless grudge against me, which it would one day be my task to talk her out of.