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automattic family glamorous Health love parenting Serenity

ARG for thee and me

Drawing by Ava Zeldman from several years ago portrays her father, Jeffrey Zeldman, as a king. The word "king" and the secondary text "@ zeldman" are written on the page, drawn by finger. The entire piece was drawn by finger on an iPad. The cartoon portrait is surprisingly accurate while also conjuring feelings of antiquity. There is a pink wash over the digital canvas.

When I joined a tech company after working for myself for 20 years, the corporate world had changed in many ways. One, in particular, struck me. My old jobs had existed in environments so laddish and rowdy that even I, as a man, had felt uncomfortable in them. So I’d gotten out.

For 20 years, I ran my own businesses. I prioritized impact over profit. I prized adherence to a set of beliefs over survival. If marketplace disruptions made pivoting to an ugly business model the only way to keep a company going, I shut that company down—even when I wasn’t sure what I would do next.

After shutting down enough of my companies to convince me that maybe “business” wasn’t my strength, what I did next, in 2019, was to join Automattic, Inc.the people behind WordPress.com, Jetpack, WooCommerce, Simplenote, Tumblr, and other web-based empowerment tools.

It’s nothing like the places where I used to work.

We believe in Open Source. Follow a Creed. Instead of laddishness, we support and even celebrate difference. One way that support flows is through Employee Resource Groups, which we at Automattic call Automattician Resource Groups, or ARGs—so that’s the name I’ll use here.

ARGs are communities, formed around personal identity and situation, where colleagues connect with and support each other and work together toward common goals.

At Automattic, we have several of these ARG communities. Eventually, as the lead of Automattic’s Employer Brand activity, I plan to join them all. Initially, I joined two: Neurodiverseomattic and Queeromattic. I saw myself as an ally. In joining these two ARGs, I hoped to become wiser and kinder; to increase my ability to support, live, and work with family, friends, and colleagues; to deepen my interpersonal skills; and to grow in compassion and understanding. 

I accomplished those goals, but I also gained something I hadn’t expected.

It started with Neurodiverseomattic, a group that provides support and resources for neurodivergent Automatticians (including but not limited to autism, ADHD, dyslexia) and their allies.

As the dad of an autistic daughter (who also suffers from an alphabet soup of additional diagnoses), I have the joy of loving, living with, and learning from one of the most brilliant minds I’ve ever encountered. But I also have the challenge of supporting someone whose life, through no fault of her own, is often painfully difficult.

I must listen when she needs an ear. Advise when she seeks help—and occasionally when she doesn’t.

Autism, in my daughter’s case, simultaneously includes remarkable, magical, wondrous capabilities, along with painful, mostly social, disabilities. 

Some Neurodiverseomattic members are neurodiverse themselves; some are neurotypical but support neurodiverse family members; many, maybe most, are neurodiverse themselves and also support neurodiverse family members.

Over months, the more I shared experiences with members of my ARG, the better I became at meeting the challenges of parenting an autistic, depressed, anxious, dyslexic, artistic, gifted, emotionally intense, profoundly insightful teenager. And the more I came to realize that other members of my family had also been on the spectrum. Like my late father. And maybe my late brother. And, in a different way, my late mom. And…

And the more Ava shared her past experiences of being bullied, misunderstood, abandoned, and confused, the more I realized that I myself had had many of the same feelings and experiences growing up that she was having.

Like Ava, I had gone through a period of crying every day at the thought of going to school. The terror of brutal bullying and the shame of not fighting back. The shock of trusted friends laughing at me, not with me, or pretending not to know me. Lubricating their rise in the social ranks by pretending to find me ridiculous. Or maybe not pretending.

Like Ava, I’d concocted strange fantasies to try to understand why these things happened to me. Had I committed some crime? Was I a mistake? Had my parents been bribing my school friends to pretend to like me, and then run out of money?

So much of what Ava experienced, I had experienced. And so, it seemed, had many of my neurodiverse colleagues who courageously shared their stories.

And, finally, reader, it sank in:

I’m not just the president of hair club for men, I’m also a customer.

I’m on the spectrum. Of course I am. And always have been. Of course. And just never, ever knew.



Once I saw it, I was amazed that I’d never realized or even wondered about it. 

Once I saw it, I was grateful to work at a place where we’re afforded the kind of support that can not only help us improve our people skills, but can also introduce us, on a deeper level, to ourselves.

 

And meanwhile, as an ally, I also joined Queeromattic. Need I say more?


Okay, I will.

The world I grew up in was so homophobic, and the romantic films I grew up watching were so prescriptive, that I got in touch with my heterosexuality long before I reached puberty … and didn’t recognize my queer side for decades.

Not even when I made out with a boy. (Hey, I was drunk.) Or years later, when I made out with another boy. (Hey, I was drunk, and, anyway, he looked like a girl.)

My new self-knowledge is mostly academic. Divorce has freed me of certain illusions, a spiritual practice has brought a taste of inner peace, and aging has eased up on the hormonal gas pedal, so that I no longer confuse attraction for a plan, or feelings for fate. Parenting keeps me plenty busy and fulfilled, and singlehood may not be exciting, but I’ve had enough excitement for multiple lifetimes.

Romantic love is for those still willing to risk everything. I prefer to hold onto what I have left. Because I know it’s a hell of a lot.

Thanks to the wisdom, vulnerability, truthfulness, and compassion of the friends I’ve made through my company’s ARGs, I have come to better know myself. It gives me pride, no pun intended. It even grants me serenity. And for that, I am grateful.


Illustration by Ava Zeldman. This article also appears on Medium.

Categories
family glamorous parenting

My glamorous life: are you ready to math?

For the past two years, I’ve been publishing a daily work-and-life diary on Basecamp, sharing it with a few friends. This private writing work supplanted the daily public writing I used to do here. In an experiment, I’m publishing yesterday’s diary entry here today:


YESTERDAY, Ava and a few of her schoolmates participated in a giant, citywide Math Team competition. Hundreds of kids from public middle schools in Brooklyn, Queens, the Bronx, and Manhattan took part in the big, noisy event, which was held in The Armory in Washington Heights from 10:00 AM to 1:30 PM.

I woke at 6:30 to be ready to roll, but made the mistake of drinking my espresso and Diet Coke eye-openers in bed, where exhaustion from two weeks’ nonstop work and travel soon knocked me out again. At 9:30, Ava woke, burst into my room, and woke me by shouting, “Let’s go!”


As we live off First Avenue at the East River, we were able to quickly Uber up the beautiful FDR Drive to 177th Street, arriving on time despite our late, last-minute start. Inside the giant arena, Ava found her team, and I joined hundreds of parents, siblings, and well-wishers up in the stands.

In our last-minute rush, I’d forgotten my glasses, so I couldn’t really see much, but, after all, what was there to see? Hundreds of teens quietly solving math problems while a traditional sports announcer tried to keep the audience hyped by belting out the kind of ra-ra hype you’d hear at a ball game or wrestling event.

Each team had a poster representing their school, and of course Ava designed her school’s poster, a demented two-sided cartoon satire somewhere between R. Crumb, South Park, and tagging. It reminded me of the kind of stuff I used to draw in eighth grade to amuse my hoodlum friend Mike G_____.

(Needless to say, I was no mathlete, nor was Ava’s mom. I took photos and videos during the event and shared them with Carrie, so she could participate from Chicago; she and I joked about our misspent youths, and marveled at how our kid is turning out.)


After the competition, Ava and her pals and teacher joined me up top. Judging took a long time—hey, it was math!—so the event coordinators tried to amuse us by having Middle Schoolers breakdance. Ava and I left as the winners were being announced. (Her school didn’t win, but that’s fine.)

A leisurely ride down the FDR offered breathtaking views of parks and bridges in the Bronx and Queens, and eventually brought us home by 3:00. Where I made our first meal of the day: vegan black bean burritos for Ava; scrambled eggs, cottage cheese, and a sweet potato pancake for me. After our big late breakfast, we played Episode.

Then Ava went off to paint a Mother’s Day portrait of Carrie—and discovered that Maria, who cleans our apartment once a week, had thrown out her watercolor paintbrushes. (“Not her fault, she probably thought they were dirty,” said Ava.) No brushes, no painting—what to do?

Art supply stores in New York close at 6:00 PM on Saturday; we discovered that the brushes were missing at 5:30.

So we raced out of the house and made it to the nearest art store: DaVinci, on 2nd Avenue below 23rd Street. Sadly, the place is going out of business. Fortunately, they haven’t closed yet. We grabbed what we needed and came home.


Ava spent the rest of the night (until quite late) working on her Mom’s Mother’s Day portrait and chatting with friends via speakerphone. I listened to music and did what I could with the iPhone 7 photos I’d taken during the competition and the two long drives.

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Ten Years Ago on the Web

2006 DOESN’T seem forever ago until I remember that we were tracking IE7 bugsworrying about the RSS feed validator, and viewing Drupal as an accessibility-and-web-standards-positive platform, at the time. Pundits were claiming bad design was good for the web (just as some still do). Joe Clark was critiquing WCAG 2. “An Inconvenient Truth” was playing in theaters, and many folks were surprised to learn that climate change was a thing.

I was writing the second edition of Designing With Web Standards. My daughter, who is about to turn twelve, was about to turn two. My dad suffered a heart attack. (Relax! Ten years later, he is still around and healthy.) A List Apart had just added a job board. “The revolution will be salaried,” we trumpeted.

Preparing for An Event Apart Atlanta, An Event Apart NYC, and An Event Apart Chicago (sponsored by Jewelboxing! RIP) consumed much of my time and energy. Attendees told us these were good shows, and they were, but you would not recognize them as AEA events today—they were much more homespun. “Hey, kids, let’s put on a show!” we used to joke. “My mom will sew the costumes and my dad will build the sets.” (It’s a quotation from a 1940s Andy Hardy movie, not a reflection of our personal views about gender roles.)

Jim Coudal, Jason Fried and I had just launched The Deck, an experiment in unobtrusive, discreet web advertising. Over the next ten years, the ad industry pointedly ignored our experiment, in favor of user tracking, popups, and other anti-patterns. Not entirely coincidentally, my studio had just redesigned the website of Advertising Age, the leading journal of the advertising profession.

Other sites we designed that year included Dictionary.com and Gnu Foods. We also worked on Ma.gnolia, a social bookmarking tool with well-thought-out features like Saved Copies (so you never lost a web page, even if it moved or went offline), Bookmark Ratings, Bookmark Privacy, and Groups. We designed the product for our client and developed many of its features. Rest in peace.

I was reading Adam Greenfield’s Everyware: The Dawning Age of Ubiquitous Computing, a delightfully written text that anticipated and suggested design rules and thinking for our present Internet of Things. It’s a fine book, and one I helped Adam bring to a good publisher. (Clearly, I was itching to break into publishing myself, which I would do with two partners a year or two afterwards.)

In short, it was a year like any other on this wonderful web of ours—full of sound and fury, true, but also rife with innovation and delight.


As part of An Event Apart’s A Decade Apart celebration—commemorating our first ten years as a design and development conference—we asked people we know and love what they were doing professionally ten years ago, in 2006. If you missed parts onetwothree, or four, have a look back.

 

 

Categories
family glamorous parenting

Hamster Dance of Death

I NEVER take my daughter to pet stores, because she always wants to save all the animals. But our babysitter didn’t get the memo. Last week at a filthy pet store near school, Ava fell in love with a neglected hamster. Once the internet had assured me our cats wouldn’t kill the hamsters, I gave Ava permission to bring home the hamster, and gave the babysitter money to take care of the purchase.

Ava came home with two hamsters: a lady and a gentleman.

In less than a week, the lady gave birth to seven naked pink babies. It looked like mama hamster was going to eat her babies—distressing my daughter no end—but, days later, they are still alive, and their fur is beginning to grow in.

It’s a school day, but Ava has another virus—her second in two weeks—and is home from school for the second day in a row; I’m home watching her and attempting to do my work.

This morning while I was having coffee on the couch, Ava put the daddy hamster on my tummy. He slipped around behind me, and somehow disappeared.

We spent an hour on hands and knees amid Ava’s used Kleenexes, spilled hamster food, cedar chips, and other detritus, searching for the missing hamster. The cats could not find him either. (Giovannia, our vigilant tuxedo cat, actually looked for the missing hamster; gimlet-eyed Snow White licked her paws, oblivious.)

It soon became obvious that the hamster had somehow crawled into the family couch.

When little incisions under the cushions failed to reveal the missing rodent, I painstakingly destroyed the entire seating area in hopes of finding him. Insider tip: when destroying a couch from ABC Carpet & Warehouse, a scissor works better than a kitchen knife.

It was a beautiful couch before our sick dog Emile (RIP) had his way with it, and before Giovannia and Snow White converted it to a cat manicure device, and before Ava and I gave up and had all our meals on it, and before Ava decided that her favorite meal was soup.

Before I destroyed it, it looked like the Gestapo had held sex parties on it, but at least it was a couch.

Destroying the couch did not produce the hamster. We’ve left a trail of hamster food outside the ripped-apart couch. Probably he will come out at night, hamsters being nocturnal.

Anyone more experienced in this area, please share tips.

Categories
glamorous Health parenting

A Sickroom With a View

CHICAGO is a dynamite town, but it may not be the best place to recover from a cold. Since I arrived, my virus has gone from a 4 to an 11. There’s a spectacular view out my hotel window, which I’ve spent the day ignoring by sleeping. I have several nice friends in this town who I’m similarly ignoring, having canceled plans with them today because of this fershlugginer cold. I was flat on my back, sleeping, my phone like a cat on my chest, when my dad called this afternoon to recommend gargling with a three percent peroxide solution. My trainer texted a moment later to ixnay the peroxide. She recommended going back to bed to finish sweating it out, and that looks like my plan for the next twelve hours, give or take a hot bath.

I brought a heap of work with me to Chicago, planning to tackle it between visits with Chicagoland friends, but the cold has pushed all chance of work aside. I got one sentence written for an Ask Dr Web column—the easiest task on my plate—and if I’m being completely honest, I didn’t so much write that sentence as copy and paste it from a reader’s email. Come to think of it, it wasn’t even a sentence. It was a question, which the column I was going to write was supposed to answer. So the sum total of my work today consisted of selecting and copying a question and pasting it into a blank piece of digital paper. Also answering the phone, and removing the Do Not Disturb sign from my door just long enough to admit Room Service.

I get colds a lot. My daughter brings them home from school to visit, and when they see my lungs they move in for the winter. And who can blame them? I’ve got great lungs. All the years I smoked cigarettes, I never caught colds, go figure. There’s a message in that, or maybe not. Maybe I just never caught cold when I was young and had no kid, but time has corrected both of those things.

It’s nice to be awake for a few minutes, listening to the inane chatter that passes for my consciousness and sharing it with you. Thank you for reading. And thank you, Chicago, for your marathon winds. I thought New York was a tough town. New York ain’t nothing to this.

Categories
family glamorous Health love parenting

Afternoon Pages

SLEPT much of yesterday. Slept till 1 PM today. Whatever this bug is I’ve got, it lets me work and care for my child during the week, then flattens me all weekend. Fortunately my daughter can amuse herself for hours, as I could at her age. I hope she will not be as lonely as I was. Am.

Categories
1hug family glamorous parenting

One Hug

JUST WEEKS ago, my daughter’s mother moved out of state. The kid’s been having a tough time with it, and with school, and with her upcoming tenth birthday, which won’t work out the way she hoped. And then, over the weekend, her laptop and mine both broke—hers by cat-and-ginger-ale misfortune, mine by gravity abetted by my stupidity.

To lighten the mood, this morning broke grey, pounding rain. We pulled on our hoodies, scooped up our bodega umbrellas, and shrugged on our backpacks—hers heavy with school books, mine with gym clothes, a camera, and two busted laptops.

We were standing by the elevator when an apartment door burst open and Ava’s best friend in the world sprinted down the hall to hug her good morning. The two girls embraced until the elevator arrived.

The whole dark wet walk to school, my child hummed happily to herself.

#1hug

Categories
family glamorous parenting Travel work Working

I Cry Inside

MY DAUGHTER cries and begs me not to leave on my business trip. I hold her and tell her I will return soon.

My grandfather died in a plane crash between New York and California. My mother, who was eleven, had begged him not to leave. He lied and told her he would cancel the trip. I never lie to my daughter.

I always thought my grandfather died on a business trip. Two years ago I finally learned he was actually flying to California to divorce my grandmother. My mother never told me.

My grandmother never told her children their father was dead. They figured it out gradually.

When my mother was a young adult, her fiancée died in a plane crash.

My mother was never able to be happy, to feel safe, to trust the world.

One of my jobs is to help my daughter learn to be happy, to feel safe, to trust the world.

It is hard for any parent. Harder when you are divorced. My daughter is sensitive, creative, and has a learning disability. She feels different from other kids. Family is everything to her.

My daughter is everything to me. To support her, I do several jobs. Jobs I love, working with people I love and trust. One of my jobs requires me to travel frequently, staying away for up to a week at a time.

My father worked twelve hours a day to support his family. We grew up in his absence and long shadow.

I am grateful for my daughter’s life and my ability to spend so much time with her. She knows her parents love her and will always be there for her.

But when I leave, she cries, and I cry inside.

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Best practices Brands business Ideas parenting Respect Self-Employment Standards Startups State of the Web The Essentials Web Design Web Design History wisdom zeldman.com

The maker makes: on design, community, and personal empowerment

THE FIRST THING I got about the web was its ability to empower the maker. The year was 1995, and I was tinkering at my first website. The medium was raw and ugly, like a forceps baby; yet even in its blind, howling state, it made me a writer, a designer, and a publisher — ambitions which had eluded me during more than a decade of underachieving desert wanderings.

I say “it made me” but I made it, too. You get the power by using it. Nobody confers it on you.

I also got that the power was not for me alone: it was conferred in equal measure on everyone with whom I worked, although not everyone would have the time or desire to use the power fully.

The luckiest makers

Empowerment and desire. It takes extraordinary commitment, luck, and talent to become a maker in, say, music or film, because the production and distribution costs and risks in these fields almost always demand rich outside investors and tightly controlling corporate structures. (Film has held up better than music under these conditions.)

Music and film fill my life, and, from afar, I love many artists involved in these enterprises. But they are mostly closed to you and me, where the web is wide open, and always has been. We all know gifted, hard working musicians who deserve wide acclaim but do not receive it, even after decades of toil. The web is far kinder to makers.

To care is to share

Not only does the web make publishers of those willing to put in the work, it also makes most of us free sharers of our hard-won trade, craft, and business secrets. The minute we grab hold of a new angle on design, interaction, code, or content, we share it with a friend — or with friends we haven’t met yet. This sharing started in news groups and message boards, and flowered on what came to be called blogs, but it can also slip the bounds of its containing medium, empowering makers to create books, meet-ups, magazines, conferences, products, you name it. It is tough to break into traditional book publishing the normal way but comparatively easy to do it from the web, provided you have put in the early work of community building.

The beauty is that the community building doesn’t feel like work; it feels like goofing off with your friends (because, mostly, it is). You don’t have to turn your readers into customers. Indeed, if you feel like you’re turning your readers into customers, you’re doing it wrong.

If you see a chance, take it

The corollary to all this empowerment is that it’s up to each of us to do something positive with it. I sometimes become impatient when members of our community spend their energy publicly lamenting that a website about cats isn’t about dogs. Their energy would be so much better spent starting bow-wow.com. The feeling that something is missing from a beloved online resource (or conference, or product) can be a wonderful motivator to start your own. I created A List Apart because I felt that webmonkey.com wasn’t enough about design and highfive.com was too much about it. If this porridge is too hot and that porridge is too cold, I better make some fresh, eh?

I apologize if I sometimes seem snippy with whiners. My goal is never to make anyone feel bad, especially not anyone in this community. My message to my peers since the days of “Ask Dr Web” has always been: “you can do this! Go do it.” That is still what I say to you all.

Categories
Brands Existence experience family glamorous links Little People love parenting The Essentials

Icon: For Love of Barbie

When I was twenty, Barbie was a symbol of oppression with obvious food issues. No way would a future child of mine identify with that.

When I was twenty, “princess” was another word for “child of oppressor.” Monarchs went with pogroms and capitalists.

If I ever had a daughter, she would be one of the people. Or a leader of the people. Or an anarchist. Or most probably an artist. Art was problematic because it also went with corporate capitalism (when not going steady with poverty) but at least the few artists who made money disdained it, if only publicly.

Twenty wasn’t easy.


When I was twenty, when I considered bringing a child into this world of wrong, I pictured her enjoying organic produce and healthy ethnic cuisines.

Decades and chameleon lives later, I was married and we were expecting.

After our daughter was born, I suggested raising her vegetarian. It seemed wrong to feed an angel on the blood and limbs of slaughtered animals. Her mother said she’d go along with the vegetarian angle as long as I did the research and committed to preparing fresh, nutritionally balanced meals that supplied every nutrient our child would need.

So she eats meat.

Mostly she eats french fries.

She sometimes eats at McDonald’s. Also she eats candy and plays with Barbies. She says she is Barbie’s biggest fan. Soon after learning to say Dada and Mama, she asked if she was a princess. We said yes.


What used to be my elegant teakwood dining table is now the staging area for a Barbie apartment. The Barbie pool, Barbie camping van, and Barbie salon that comprise the “apartment” barely leave room for the Barbies, Stacies, and Kellys who make use of these facilities.

The princess turns six in September. She’s working on the party guest list and we’ve already decided on her birthday present: a Barbie house.

Barbie is now fifty. But fifty is the new 49. There’s a reason she’s stuck around all these decades. Turns out it has nothing to do with theory and everything to do with girls.


P.S. Hint to my people: when you go to barbie.com, enable Flash.


Categories
family glamorous Little People parenting people

The First Time

A friend’s young son had just used the toilet and wiped himself for the first time.

She congratulated him on being a big boy.

To which he replied:

“Mother. Surely you don’t expect me to do this for the rest of my life.”


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Applications Brighter Planet bugs business Career Code Community content Design ethics glamorous homeownership parenting work Zeldman

In-Box Twenty

Found in my in-box on this gloriously muggy morning:


  • E-mail from a neighborhood mom interested in hiring our child’s nanny in September, when the girl enters kindergarten. Would our nanny work part-time? (No, she would not.)
  • Invitation to speak.
  • Account status message from American Express, freezing my business account.
  • Personal letter from a co-author of CSS.
  • Correspondence from one half of a feud, demanding that A List Apart delete “libelous” comments made by the other half.
  • QA correspondence on Brighter Planet beta.
  • Photo of kid on general store porch-front rocking horse, sent by ex, from mini-vacation they’re taking together.
  • Responses from speakers selected to present at An Event Apart in 2010.
  • Discussion of “send to friend” links in context of COPPA compliance.
  • Raw personal truth from my dear sponsee.
  • Notes from a developer whose web fonts platform I’m beta testing.
  • Query from a mom whose friend is expecting: what do we pay our nanny? Would she take less? (I hope not.)
  • Basecamp notifications concerning Chapters 7, 9, 2, and 4 of Designing With Web Standards, 3rd Edition.
  • Invitation from a social media network’s director of strategic relationships.
  • Milestone reminder.
  • Note from my brother about the release of his CD.
  • Case study for review.
  • Notice of Credit Limit Reduction on my personal account from American Express. “In this difficult economic environment, we all need to make choices about how we spend and save.”
  • Discussions of Happy Cog new business activities in various stages of ripeness.
  • Note about a magic berry that will make me look like a princess.

Typical day.

Categories
arts glamorous New York City parenting tv work

Time Warner Cable canceling Noggin?

I have a full day’s work to do, but I’m home watching my four-year-old. Thus, this morning, Noggin was on.

“Daddy, what’s that black?” my daughter asked, pointing to the TV.

A black crawl eating 20% of the screen announced that Time Warner Cable, New York City’s virtual monopoly cable provider, will stop broadcasting Noggin at midnight tonight.

Comedy Central (home of Jon Stewart’s The Daily Show), MTV, and other Viacom-owned channels will also be lost, the crawl said. But as the parent of a child under five, you’re asleep before The Daily Show comes on, and you haven’t cared about MTV since Run DMC walked this way with Aerosmith.

Time Warner Cable can do what it likes where your personal entertainment needs are concerned. But if they stop broadcasting Noggin, your four-year-old won’t shrug it off. It will be like when great grandma died.

Your mission is clear. You have to save Noggin.

The crawl and the websites of the soon-to-be-cancelled channels list a toll-free 800 number where customers can demand that Time Warner Cable keep Noggin on.

When you call the number, Time Warner announces that it cannot take your call due to “technical difficulties” and hangs up on you.

In its way, it’s kind of brilliant. By not answering their customer feedback number, Time Warner can claim not to have heard from their customers.

Although I subscribe to their overpriced service, I’m no fan. Since I described my frustrations with their fast, high-speed access, Time Warner Cable’s RoadRunner Turbo has continued to pile on the incompetence. This month they sent me a new modem and told me I needed to manually replace my old one. Beside the fact that nothing’s wrong with my old one, the new one isn’t compatible with my set-up, which is wireless.

Time Warner set up the wireless network using their wireless modem, and charges a monthly surcharge for the wireless activity they provide. But they sent me a non-wireless modem as a replacement. A two-man shop in Kazakhstan’s smallest town would not send a non-wireless modem to replace a wireless one. But Time Warner Cable does, because they are a monopoly and under no pressure to offer competent service.

And yet, although Time Warner Cable’s uncountable levels of existential suckage could induce vomiting in a giraffe, reality is never as clear-cut as a crawl on Noggin.

It is obvious that Time Warner Cable and Viacom are playing hardball in a price negotiation. Time Warner wants the Viacom channels cheaper than Viacom wants to sell them. Instead of working out a deal like mensches, the companies are taking their impasse to the public, and playing on the anxieties of parents with young children. Indeed, Viacom appears the guiltier company, since it is Viacom that is running crawls on its channels and popups on its websites, using the kind of language and typography more properly reserved for fake terror threat alerts.

Although Time Warner doesn’t answer its customer feedback number, some of the company’s phone numbers still work, and if you loop your way through a sufficient number of audio menus, you soon hear the company’s claim to be negotiating with Viacom.

If it were only about me, both companies could stuff it.

Will no one think of the children?

[tags]Viacom, Time Warner Cable, Noggin, high-speed access[/tags]

Categories
family glamorous parenting

Kids say the darnedest things. Say the darnedest things. Say the darnedest things.

“Daddy, let’s play dinosaur. You can be the daddy dinosaur, mommy can be the mommy dinosaur, I can be the baby dinosaur, and doggy can be the doggy dinosaur.”

“Okay.”

“Daddy, let’s play leprechaun. You can be the daddy leprechaun, mommy can be the mommy leprechaun, I can be the baby leprechaun, and doggy can be the doggy leprechaun.”

“Okay.”

“Daddy, let’s play vampire. You can be the daddy vampire, mommy can be the mommy vampire, I can be the baby vampire, and doggy can be the doggy vampire.”

“Okay.”

Parenting a four-year-old is like living with Rain Man.

[tags]myglamorouslife[/tags]

Categories
family glamorous parenting Zeldman

Death

Ava, who is nearly four, is not so bothered about Daddy’s crippling monster toe, but great-grandma’s passing still troubles her.

She has calculated, correctly, that if great-grandma can die, anyone she loves is fair game.

Sometimes Ava defies the inescapable logic. She’ll tell a stranger, “My great-grandma died, but my grandma is never going to die.”

At other times, she plea bargains: “Mama,” she says, cuddling on the couch, “I don’t want you to leave me.”

She knows the happy part is that great-grandma is in heaven, but the sad part is that we don’t get to see her any more. And that she can’t talk. Or write letters. Or go to church. Or anything.

In short, she knows that dead is dead. And while she accepts the heaven part, the consolation is abstract.

Novelist Anne Rice lost her daughter in 1972. From the pain of this infinitely unfolding tragedy, she conceived a series of works about vampires, whom she portrays as god-like, immortal beings. In Rice’s vampire novels, a vampire seeking companionship in the dark night of eternity can confer “the dark gift” of immortality on a mortal by biting them just so. The series resonates in part because it darkly mirrors normal human experience. Life itself is a dark gift: every parent knows their child will suffer and die.

Our daughter is not yet on intimate terms with death, but the two have now met and exchanged a few words.

[tags]ava, family, growing up, death, glamorous, myglamorouslife[/tags]

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