We bought our apartment in December 2007, securing it with what might have been the last mortgage ever issued in the U.S.
The apartment was completely renovated, from its dark wood floors to its schmancy new super-quiet dishwasher.
Over the summer, the formerly super-quiet dishwasher began to emit a high-decibel grinding noise 15 or 20 minutes into its cleaning cycle. It sounded like two airplanes whirring their propellors into each other. Or like giant lawnmowers attacking garbage cans.
We couldn’t find anything loose in the dishwasher — no stray steak knife caught in the motor, for instance.
We used the dishwasher a few more times. The result was the same. After 15 or 20 minutes of cleaning, the thing began setting up a drone that would have sent Thurston Moore reaching for earplugs.
The machine didn’t break, and it did clean dishes, but the noise was beyond bearing, and it seemed to us that the dishwasher must surely be damaging itself.
When you buy a renovated apartment, everything is probably under warranty, but you don’t get the paperwork or any information from the seller.
It took weeks of research and a few dozen phone calls, but eventually the wife got the dope. Our stuff was under warranty and a repair guy would come. No, not that day. Not that week. The month was looking dicey. How did Autumn sound?
We rediscovered the romance of washing dishes by hand—it really is quite therapeutic—and tranquilly waited for the great day to arrive.
Today was the great day, and I volunteered to work at home and wait for the repair guy.
Around 11:30, he showed up. He was polite, professional, and spoke mostly Chinese.
He spent about twenty minutes taking things apart and putting them together, then he called me over to explain what he had done.
I don’t speak Chinese (although I’m sure my daughter will) and he didn’t speak much English, so it wasn’t what you’d call perfect client-vendor communication. But through gestures, sounds, and a technical drawing he dashed off rather deftly on a paper towel, the repair guy gave me to understand that he hadn’t found anything wrong, so there probably wasn’t anything wrong.
He showed me that when you first turn on the water, you don’t hear a noise.
I agreed, but pointed out that the noise kicks in after 15 or 20 minutes.
He indicated that he didn’t have 15 or 20 minutes to wait for it, but if there was a noise, it probably didn’t indicate a mechanical problem, because there was no sign of damage to the machine.
On the paper towel, he drew the parts he had checked for damage, and pointed to their locations inside the machine. Since no parts were damaged, no damage had been done, and there was nothing he could do to diagnose or fix the problem.
I asked if he had found anything that might account for the noise, but the question only led to more drawing.
Eventually, through mime, more drawings, and remarkably well-timed nods, he communicated that he understood that the noise was not normal or desirable. He also conveyed that when we hear the noise, we should let the machine keep running, because eventually something might break, and then he or someone like him could fix it.
Of late nearly everything I buy has been defective in one way or another, and my service experiences, like this one, leave the matter perpetually unresolved. Recently, too, I have had several unrelated medical problems, and a visit to the doctor or doctors never quite seems to set things right. It is as if everything is broken, and everyone knows it, and we perpetually postpone the reckoning.
[tags]getsatisfaction, home, appliance, repairs, homeownership, health, economy, service, customer relations, warranty[/tags]
