I have known 37signals CEO Jason Fried since he was a young copywriter who reminded me of me, only smarter and more confident. Like many of you, with a mixture of awe and pleasure, I have watched him change our industry, along with book publishing and business generally. Dan Benjamin and I are delighted to announce the mercurial Mr Fried as our guest on The Big Web Show. Join us today, 1 July 2010, for the live taping at 1:00 PM ET.
Jason’s official bio is brief, but he can write at length when he wishes: see Rework, Getting Real, and Defensive Web Design, each a classic, and to each of which he was principal co-writer and guiding force. Besides saying no to meetings, contracts, and VC money, Jason and 37signals are famous for godfathering a speedy, iterative form of web application design; for gifting the industry with Ruby on Rails; for creating a suite of beloved (yes, really) business productivity web apps; for mastering and then abandoning client services in favor of making stuff; for somehow, in the midst of all that busyness, churning out tons of fine content on their popular blog; and for being roommates with the equally fantastic Coudal Partners.
Can’t wait to interview Jason Fried in front of a live internet audience today. Hope you’ll join us.
The Big Web Show is taped live in front of an internet audience every Thursday at 1:00 PM ET on live.5by5.tv. Edited episodes can be watched afterwards (often within hours of taping) via iTunes (audio feed | video feed) and the web.
It shouldn’t be this much work, but hats off to Nick Cernis for showing us the trick to enabling multiple “from” addresses under a single Gmail account in Mail on the iPad and iPhone.
WHEN MANDY BROWN, Jason Santa Maria and I formed A Book Apart, one topic burned uppermost in our minds, and there was only one author for the job.
Nothing else, not even “real fonts” or CSS3, has stirred the standards-based design community like the imminent arrival of HTML5. Born out of dissatisfaction with the pacing and politics of the W3C, and conceived for a web of applications (not just documents), this new edition of the web’s lingua franca has in equal measure excited, angered, and confused the web design community.
Win free copies of HTML5 For Web Designers on Gowalla!
Just as he did with the DOM and JavaScript, Jeremy Keith has a unique ability to illuminate HTML5 and cut straight to what matters to accessible, standards-based designer-developers. And he does it in this book, using only as many words and pictures as are needed.
Watch Jeremy Keith discuss HTML5 with Dan Benjamin and me live on The Big Web Show this Thursday at 1:00 PM Eastern.
There are other books about HTML5, and there will be many more. There will be 500 page technical books for application developers, whose needs drove much of HTML5’s development. There will be even longer secret books for browser makers, addressing technical challenges that you and I are blessed never to need to think about.
But this is a book for you—you who create web content, who mark up web pages for sense and semantics, and who design accessible interfaces and experiences. Call it your user guide to HTML5. Its goal—one it will share with every title in the forthcoming A Book Apart catalog—is to shed clear light on a tricky subject, and do it fast, so you can get back to work.
4 May 2010
Jeffrey Zeldman, Publisher A Book Apart “for people who make websites”
In Association with A List Apart
An imprint of Happy Cog™
On 1 May 1995, young James Thomson released the first version of DragThing, “the original dock designed to tidy up your Macintosh desktop.” On 1 May 2010, a still young James Thomson celebrated his product’s 15th birthday the way any good indie software developer would: with a free update.
It’s been over six years since we last charged for an update, and we’ve released over twenty free updates since then, so this should really be a paid one. But since it’s a relatively minor release, this is still free for people who bought any earlier version of DragThing 5.
My favorite DragThing feature
… is the ability to assign keystrokes to my favorite apps. I launch TextEdit with F1, Mail with F2, Fetch with F3, TextMate with F6, Photoshop with F7, Safari with F8, Illustrator with F10. The best part is that even when I’m working in a half-dozen or more apps at once, I can easily switch between them with a keypress—for instance, after copying a selection in Illustrator, I can hit F7 and paste it into Photoshop.
There are certainly other ways of doing these things (including other ways of assigning keystrokes to applications), but DragThing makes it easy.
Trash Can love
DragThing also lets you stick documents, folders, and applications in single or multiple, highly configurable docks, and can store frequently used text and photo clippings for pasting into other applications with a click. Plus you can assign sounds to actions (now you can hear when you empty the Trash can), stick the Trash can back on the desktop where it belongs, and play with all manner of dock styles and color schemes (caution! a little goes a long way).
You can take my copy of DragThing when you pry it out of my cold, dead hands.
ZingChart hopes to end the war between HTML5 and Flash in web-based charting:
Today we launched the first charting library that renders charts and graphs in both HTML5 <canvas> and Flash. Rather than join the Flash vs. <canvas> debate, we built a version that renders charts in both frameworks. With the recent launch of the iPad, we hope ZingChart Flash + HTML5 <canvas> helps the growing data visualization community focus on building great visualizations rather than worrying about compatibility.
For you visual learners and tinkerers, here’s the demo:
It’s only Wednesday but we already have our link of the week. Although they call it merely a “quick write-up” (and it is a fast read), iA’s mini-compendium of design insights before and after the appearance of the iPad at their office should be required reading for all web, app, and/or interaction designers.
In the equivalent of a breathlessly quick seminar presentation, iA discusses typographic resolution and feel; the effect of the device’s brilliant contrast on readability; the kitsch produced by rigorously adhering to Apple’s “make it 3D” guidelines; whether metaphors work; and more—all of it well worth far more than the little time it will take you to absorb.
In particular, I call your attention to the section entitled, “Interaction Design: So What Works?” Although intended as a guideline to producing well-tuned iPad apps, it also works splendidly as a mini-guide to creating better websites, much like Luke Wroblewski’s brilliant “Mobile First” presentation at last week’s An Event Apart, which carried a similar message:
The limited screen estate and the limited credit on the number of physical actions needed to complete one task (don’t make me swipe and touch too often), pushes the designer to create a dead simple information architecture and an elaborate an interaction design pattern with a minimal number of actions. This goes hand in hand with the economic rule of user interaction design: Minimize input, maximize output.
Since the smallest touch point for each operation is a circle of the size of a male index finger tip, we cannot cram thousands of features (or ads!) in the tight frame; we have to focus on the essential elements. Don’t waste screen estate and user attention on processing secondary functions.
We found that the iPad applications we designed, made it relatively easy to be translated back into websites. The iPad could prove to be a wonderful blue print to design web sites and applications. If it works on the iPad, with a few tweaks, it will work on a laptop.
And so do my iPhone and your iPad. All it took was a bit o’ the old Richard Fink syntax and a quick drive through the Font Squirrel @Font-Face Kit Generator (featuring Base 64 encoding and SVG generation) to bring the joy and wonder of fast, optimized, semi-bulletproof web fonts to Safari, Firefox, Opera, Chrome, iPhone, and Apple’s latest religious device.
Haven’t checked IE7, IE8, IE9, or iPad yet; photos welcome. (Post on Flickr and link here.)
What I learned:
? Even if manufacturer supplies “web font” versions with web license purchase, it’s better to roll your own web font files as long as this doesn’t violate the license.
Designed by Happy Cog and launched today, The Amanda Project is a social media network, creative writing project, interactive game, and book series combined:
The Amanda Project is the story of Amanda Valentino, told through an interactive website and book series for readers aged 13 & up. On the website, readers are invited to become a part of the story as they help the main characters search for Amanda.
The writing-focused social media network is designed and written as if by characters from the Amanda novels, and encourages readers to enter the novel’s world by joining the search for Amanda, following clues and reading passages that exist only online, and ultimately helping to shape the course of the Amanda narrative across eight novels. (The first Amanda novel—Invisible I, written by Melissa Kantor—comes out 22 September.)
The site developed over a year of intense creative collaboration between Happy Cog and Fourth Story Media, a book publisher and new media company spearheaded by publishing whiz Lisa Holton. Prior to starting Fourth Story, Lisa was was President, Scholastic Trade Publishing and Book Fairs; managed the publication of Harry Potter and the Deathly Hallows; and oversaw development of The 39 Clues. Before that she spent nearly a decade developing numerous bestselling, franchise-launching series at Disney.
Happy Cog‘s New York office developed this project. The team:
Equally vital to the project’s success were Fourth Story’s leaders and partners, including:
Lorraine Shanley, Principal Advisor
Ariel Aberg-Riger (website, Twitter), Creative Development & Marketing Manager
JillEllyn Riley, Editorial Director
Dale Robbins, Creative Director
David Stack, Director, Digital Partnerships
Melissa Kantor, Writer
Peter Silsbee, Writer
Polly Kanevsky, Art Director
Sam Gerstenzang, Technology Consultant
Today’s launch is not the end of our relationship with Fourth Story Media. The Amanda Project will continue to evolve, and Happy Cog will remain an active partner in its direction and growth. We thank our brilliant collaborators and congratulate them on today’s milestone.
Found in my in-box on this gloriously muggy morning:
E-mail from a neighborhood mom interested in hiring our child’s nanny in September, when the girl enters kindergarten. Would our nanny work part-time? (No, she would not.)
Invitation to speak.
Account status message from American Express, freezing my business account.
Personal letter from a co-author of CSS.
Correspondence from one half of a feud, demanding that A List Apart delete “libelous” comments made by the other half.
Notice of Credit Limit Reduction on my personal account from American Express. “In this difficult economic environment, we all need to make choices about how we spend and save.”
Discussions of Happy Cog new business activities in various stages of ripeness.
Note about a magic berry that will make me look like a princess.
Back in 2000, CSS co-creator Bert Bos set out to explain the W3C’s design principles—“to make explicit what the developers in the various W3C working groups mean when they invoke words like efficiency, maintainability, accessibility, extensibility, learnability, simplicity, [and] longevity….”
Eventually published in 2003, the essay, although ostensibly concerned with explaining W3C working group principles to the uninitiated, actually articulates the key principle that separates great design from the muck we normally wade through. It also serves as a warning to Bert’s fellow W3C wizards not to seek the dark magic of abstract purity at the expense of the common good. Tragically for these wizards, and for we who use their technologies, it is a warning some developers of W3C specifications continue to overlook.
Design is for people
In his introduction, Bert summarizes the humanistic value that is supposed to be at the core of every web standard:
Contrary to appearances, the W3C specifications are for the most part not designed for computers, but for people. … Most of the formats are in fact compromises between human-readability and computer efficiency….
But why do we want people to read them at all? Because all our specs are incomplete. Because people, usually other people than the original developers, have to add to them….
For the same reason we try to keep the specifications of reasonable size. They must describe a useful chunk of technology, but not one that is too large for an individual to understand.
Over the succeeding 25 web pages (the article is chunked out in pamphlet-sized pages, each devoted to a single principle such as “maintainability” and “robustness”) Bert clearly, plainly, and humbly articulates a series of rather profound ideas that are key to the web’s growth and that might apply equally admirably to realms of human endeavor beyond the web.
The Web now runs on HTML, HTTP and URLs, none of which existed before the ’90s. But it isn’t just because of the quality of these new formats and protocols that the Web took off. In fact, the original HTTP was a worse protocol than, e.g., Gopher or FTP in its capabilities….
And that fact shows nicely what made the Web possible at all: it didn’t try to replace things that already worked, it only added new modules, that fit in the existing infrastructure. …
And nowadays (the year 2000), it may look like everything is XML and HTTP, but that impression is only because the “old” stuff is so well integrated that you forget about it: there is no replacement for e-mail or Usenet, for JPEG or MPEG, and many other essential parts of the Web.
He then warns:
There is, unfortunately, a tendency in every standards organization, W3C not excluded, to replace everything that was created by others with things developed in-house. It is the not-invented-here syndrome, a feeling that things that were not developed “for the Web” are somehow inferior. And that “we” can do better than “them.” But even if that is true, maybe the improvement still isn’t worth spending a working group’s resources on.
Shrinkage and seduction
In his gentle way, Bert seems to be speaking directly to his W3C peers, who may not always share his and Håkon‘s humanism. For, despite what designers new to CSS, struggling for the first time with concepts like “float” and the box model may think, Bert and Håkon designed the web’s layout language to be easy to learn, teach, implement, maintain, and (eventually) extend. They also designed CSS not to overwhelm the newcomer with advanced power at the cost of profound complexity. (“CSS stops short of even more powerful features that programmers use in their programming languages: macros, variables, symbolic constants, conditionals, expressions over variables, etc. That is because these things give power-users a lot of rope, but less experienced users will unwittingly hang themselves; or, more likely, be so scared that they won’t even touch CSS. It’s a balance.”)
This striving to be understood and used by the inexperienced is the underlying principle of all good design, from the iPhone to the Eames chair. It’s what Jared Spool would call usability and you and I may consider the heart of design. When anything new is created, be it a website, a service, or a web markup language, there is a gap between what the creator knows (which is everything about how it’s supposed to work), and what you and I know (which is nothing). The goal of design is to shrink this ignorance gap while seducing us into leaping across it.
What were once vices are now habits
You can see this principle at work in CSS, whose simplicity allowed us to learn it. Although we now rail against the limitations of CSS 1 and even CSS 2.1, what we are really complaining about is the slow pace of CSS 3 and the greater slowness with which browser makers (some more than others) adopt bits of it.
Note that at one time we would have railed against browser makers who implemented parts of a specification that was still under development; now we admire them. Note, too, that it has taken well over a decade for developers to understand and browsers to support basic CSS, and it is only from the perspective of the experienced customer who craves more that advanced web designers now cry out for immediate CSS 3 adoption and chafe against the “restrictions” of current CSS as universally supported in all browsers, including IE8.
If CSS had initially offered the power, depth, and complexity that CSS 3 promises, we would still be designing with tables or Flash. Even assuming a browser had existed that could demonstrate the power of CSS 3, the complexity of the specification would have daunted everyone but Eric Meyer, had CSS 1 not come out of the gate first.
The future of the future of standards
It was the practical simplicity of CSS that enabled browser engineers to implement it and tempted designers to use (and then evangelize) it. In contrast, it was the seeming complexity and detachment from practical workaday concerns that doomed XHTML 2, while XHTML 1.0 remains a valid spec that will likely still be working when you and I have retired (assuming retirement will be possible in our lifetime—but that’s another story).
And yet, compared to some W3C specs in progress, XHTML 2 was a model of accessible, practical, down-to-earth usability.
To the extent that W3C specifications remain modular, practical, and accessible to the non-PhD in computer science, they will be adopted by browser makers and the marketplace. The farther they depart from the principles Bert articulated, the sooner they will peter out into nothingness, and the likelier we are to face a crisis in which web standards once again detach from the direction in which the web is actually moving, and the medium is given over to incompatible, proprietary technologies.
Over the weekend, as thoughtful designers gathered at Typecon 2009 (“a letterfest of talks, workshops, tours, exhibitions, and special events created for type lovers at every level”), the subject of web fonts was in the air and on the digital airwaves. Worthwhile reading on web fonts and our other recent obsessions includes:
Responding to a question I raised here in comments on Web Fonts Now, for Real, Richard Fink explains the thinking behind Ascender Corp.’s EOT Lite proposal . The name “EOT Lite” suggests that DRM is still very much part of the equation. But, as Fink explains it, it’s actually not.
EOT Lite removes the two chief objections to EOT:
it bound the EOT file, through rootstrings, to the domain name;
it contained MTX compression under patent by Monotype Imaging, licensed by Microsoft for this use.
Essentially, then, an “EOT Lite file is nothing more than a TTF file with a different file extension” (and an unfortunate but understandable name).
A brief, compelling read for a published spec that might be the key to real fonts on the web.
@ilovetypography tackles the question we’ve been pondering. After setting out what web designers want versus what type designers and foundries want, the author summarizes various new and old proposals (“I once heard EOT described as ‘DRM icing on an OpenType cake.’”) including Tal Leming and Erik van Blokland‘s .webfont, which is gathering massive support among type foundries, and David Berlow’s permissions table, announced here last week.
Where does all of this net out? For @ilovetypography, “While we’re waiting on .webfont et al., there’s Typekit.”
(We announced Typekit here on the day it debuted. Our friend Jeff Veen’s company Small Batch, Inc. is behind Typekit, and Jason Santa Maria consults on the service. Jeff and Jason are among the smartest and most forward thinking designers on the web—the history of Jeff’s achievements would fill more than one book. We’ve tested Typekit, love its simple interface, and agree that it provides a legal and technical solution while we wait for foundries to standardize on one of the proposals that’s now out there. Typekit will be better when more foundries sign on; if foundries don’t agree to a standard soon, Typekit may even be the ultimate solution, assuming the big foundries come on board. If the big foundries demur, it’s unclear whether that will spell the doom of Typekit or of the big foundries.)
Applauding HTML 5’s introduction of semantic page layout elements (“Goodbye div soup, hello semantic markup”), author Jeff Starr shows how HTML 5 facilitates cleaner, simpler markup, and explains how CSS can target HTML 5 elements that lack classes and IDs. The piece ends with a free, downloadable goodie for WordPress users. (The writer is the author of the forthcoming Digging into WordPress.)
Web Fonts Now, for Real: David Berlow of The Font Bureau publishes a proposal for a permissions table enabling real fonts to be used on the web without binding or other DRM. — 16 July 2009
Web Fonts Now (How We’re Doing With That): Everything you ever wanted to know about real fonts on the web, including commercial foundries that allow @font-face embedding; which browsers already support @font-face; what IE supports instead; Håkon Wium Lie, father of CSS, on @font-face at A List Apart; the Berlow interview at A List Apart; @font-face vs. EOT; Cufón; SIFR; Cufón combined with @font-face; Adobe, web fonts, and EOT; and Typekit, a new web service offering a web-only font linking license on a hosted platform; — 23 May 2009
HTML 5 is a mess. Now what? A few days ago on this site, John Allsopp argued passionately that HTML 5 is a mess. In response to HTML 5 activity leader Ian Hickson’s comment here that, “We don’t need to predict the future. When the future comes, we can just fix HTML again,” Allsopp said “This is the only shot for a generation” to get the next version of markup right. Now Bruce Lawson explains just why HTML 5 is “several different kind of messes.” Given all that, what should web designers and developers do about it? — 16 July 2009
Web Standards Secret Sauce: Even though Firefox and Opera offered powerfully compelling visions of what could be accomplished with web standards back when IE6 offered a poor experience, Firefox and Opera, not unlike Linux and Mac OS, were platforms for the converted. Thanks largely to the success of the iPhone, Webkit, in the form of Safari, has been a surprising force for good on the web, raising people’s expectations about what a web browser can and should do, and what a web page should look like. — 12 July 2009
In Defense of Web Developers: Pushing back against the “XHTML is bullshit, man!” crowd’s using the cessation of XHTML 2.0 activity to condescend to—or even childishly glory in the “folly” of—web developers who build with XHTML 1.0, a stable W3C recommendation for nearly ten years, and one that will continue to work indefinitely. — 7 July 2009
XHTML DOA WTF: The web’s future isn’t what the web’s past cracked it up to be. — 2 July 2009
When Apple chose KHTML rather than Mozilla Gecko as the basis for its Safari browser, some of us in the web standards community scratched our heads. Sure, KHTML, the rendering engine in Konqueror, was open-source and standards-compliant. But, at the time, Gecko’s standards support was more advanced, and Gecko-based Mozilla, Camino, and even Netscape 6 felt more like browsers than Konqueror. Gecko browsers had the features, the comparative maturity, and the support of the standards community. Apple’s adoption of KHTML, and creation of a forked version called Webkit, seemed puzzling and wrong.
Yet, thanks largely to the success of the iPhone, Webkit (Apple’s open source version of KHTML) in the form of Safari, has been a surprising force for good on the web, raising people’s expectations about what a web browser can and should do, and what a web page should look like. Had Apple chosen Gecko, they might not have been able to so powerfully influence mainstream consumer opinion, because the fully formed, distinctly mature Gecko brand and experience could easily have overshadowed and constrained Apple’s contribution. (Not to mention, tolerating external constraint is not a game Apple plays.)
Just how has mobile Safari, a relative latecomer to the world of standards-based browsing, been able to make a difference, and what difference has it made?
The platform paradox
Firefox and Opera were wonderful before any Webkit-based browser reached maturity, but Firefox and Opera were and are non-mainstream tastes. Most people use Windows without thinking much about it, and most Windows users open the browser that comes with their operating system, again without too much thought. This doesn’t make them dumb and us smart. We are interaction designers; they are not.
Thus, the paradox: even though Firefox and Opera offered powerfully compelling visions of what could be accomplished with web standards back when IE6 offered a comparatively poor experience, Firefox and Opera, not unlike Linux and Mac OS, were platforms for the converted. If you knew enough to want Firefox and Opera, those browsers delivered features and experience that confirmed the wisdom of your choice. If you didn’t know to want them, you didn’t realize you were missing anything, because folks reading this page sweated like Egyptian pyramid builders to make sure you had a good experience despite your browser’s flaws.
The power to convert
Firefox and Opera are great browsers that have greatly advanced the cause of web standards, but because they are choices in a space where most people don’t make choices, their power to convert is necessarily somewhat truncated. The millions mostly don’t care what happens on their desktop. It’s mostly not in their control. They either don’t have a choice or don’t realize they have one, and their expectations have been systematically lowered by two decades of unexciting user experience.
By contrast, the iPhone functions in a hot realm where consumers do make choices, and where choices are badges. Of course many people are forced economically to choose the cheap or free phone that comes with their mobile service. But many others are in a position to select a device. And the iPhone is to today’s urban professional gym rat what cigarettes and martinis were to their 1950s predecessors. You and I may claim to choose a mobile device based on its features, but the upwardly mobile (pardon the pun), totally hot person standing next to us in the elevator may choose their phone the same way they choose their handbag. And now that the iPhone sells for $99, more people can afford to make a fashion decision about their phone—and they’ll do it.
Mobile 2.0
Although there were great phones before the iPhone, and although the iPhone has its detractors, it is fair to say that we are now in a Mobile 2.0 phase where people expect more than a Lynx-like experience when they use their phone to access the internet. Mobile Safari in iPhone, along with the device’s superior text handling thanks to Apple and Adobe technologies, is changing perceptions about and expectations of the web in the same way social networking did, and just at the historical moment when social networking has gone totally mainstream.
Oprah’s on Twitter, your mom’s on Twitter, and they’re either using an iPhone or a recently vastly upgraded Palm or Blackberry that takes nearly all of its cues from the iPhone. Devices that copy the iPhone of course mostly end up selling the iPhone, the same way Bravo’s The Fashion Show would mostly make you miss Project Runway if you even watched The Fashion Show, which you probably haven’t.
Safari isn’t perfect, and Mobile Safari has bugs not evident in desktop Safari, but Webkit + Apple = secret sauce selling web standards to a new generation of consumers and developers.
Read more
Web Fonts, HTML 5 Roundup: Worthwhile reading on the hot new web font proposals, and on HTML 5/CSS 3 basics, plus a demo of advanced HTML 5 trickery. — 20 July 2009
HTML 5: Nav Ambiguity Resolved. An e-mail from Chairman Hickson resolves an ambiguity in the nav element of HTML 5. What does that mean in English? Glad you asked! — 13 July 2009
In Defense of Web Developers: Pushing back against the “XHTML is bullshit, man!” crowd’s using the cessation of XHTML 2.0 activity to condescend to—or even childishly glory in the “folly” of—web developers who build with XHTML 1.0, a stable W3C recommendation for nearly ten years, and one that will continue to work indefinitely. — 7 July 2009
XHTML DOA WTF: The web’s future isn’t what the web’s past cracked it up to be. — 2 July 2009
Apple’s OS X 10.5.7 update is dangerously unpredictable. Although many Mac users have updated without incident, many others have had nothing but trouble. Friends’ problems range from dead hard drives to frazzled MacBooks to freezes and beyond. In my case, the update destabilized both my home and office iMacs and the backup drives attached to them. Symptoms include:
Multiple applications freeze inexplicably. Force-quitting does not work. The only way to move forward is to hold the power button for several seconds until the machine is forced to shut down.
The Finder quits mysteriously and cannot restart.
In normal mode, restarts time out (forcing you to hold the power button and pray no data was damaged or lost).
In safe mode, restarts freeze (forcing you to hold the power button and pray no data was damaged or lost).
The machines cannot communicate reliably with attached hard drives. (Backups fail in mid-activity. Attached hard drives disconnect themselves. Attached hard drives cannot be unmounted for repairs. And so on.)
Lower-case letters replace capital letters when pasting copied text from one application to another. Yes, really.
These problems affected two iMacs and three connected hard drives by various manufacturers in two locations on separate networks. The only connecting thread is the OS X update.
Friends and readers have recommended various familiar techniques to “fix” the problem, but none of them have worked for me. The proposed fixes include:
Shut down everything. Disconnect printers, remove drives, iPod docks, and so on, from the iMac. Restart the iMac.
If a remote device or connection were at fault, this would reveal it. No such luck.
Restart in single Mode (hold down Control-S), type “fsck – fy” at the command line, and type “reboot” after repairs.
This is readily doable, but fixes nothing. There is nothing to repair. The computer in Single Mode indicates that the hard drive is fine.
Reboot from the install disks, run Disk Utility, and repair the internal hard drive.
Same deal: there is nothing to repair. The internal hard drive is fine, according to Disk Utility.
Run Disk Utility on attached back-up drives, and hit “Repair” until the attached drives are fixed.
There is nothing to repair on attached back-up drives, either (even though they fail). When it isn’t failing to operate because “it is impossible to unmount the drive,” Disk Utility reports that attached back-up drives are fully operational. Although Disk Utility finds nothing wrong with attached drives, they fail mid-way through back-up; thus it is impossible to back up work or home Macs, making it likely that I will lose work or data. Symptoms affect all attached drives, regardless of manufacturer and model.
Restart in Safe Mode and run the Combination Installer.
I’ve done that, too; it does not fix the problem. The update is either unstable in itself, or incompatible with the Mac’s own hardware (or with some very common third-party system addition).
And lots more stuff.
Twitter and the Apple forums contain the complaints of users whose computers have gone blooey after installing the update. Apple, of course, does not respond to these complaints.
At the moment, my options are:
Put up with the freezes and quitting and the inability to back up my work, and trust that Apple will issue a system update soon that returns stability to my machines, and that I won’t lose work or data in the meantime. Or…
Reinstall the original operating system from any installation disk. Run the combo updater. Test for two days to see if the system operates. Connect printers and backup drives. Test for two more days to see if all is well. Then painstakingly reinstall Photoshop, Illustrator, Office, and so on.
With one option, I’m continually frustrated and risk losing my work. With the other option, I lose four or five days reinstalling and testing operating systems, updates, and software.
I choose Apple’s products because they are elegant in every aspect of their design—especially the design of the user experience. Screw-ups like this update are the antithesis of the normal Apple user experience. While no one deliberately decided to make an unusable update, and while probably no one will die as a result, it’s still a very frustrating situation.
IA is about selling ideas effectively, designing with accuracy, and working with complex interactivity to guide different types of customers through website experiences. The more your client knows about IA’s processes and deliverables, the likelier the project is to succeed.
Agile development was made for tough economic times, but does not fit comfortably into the research-heavy, iteration-focused process designers trust to deliver user- and brand-based sites. How can we update our thinking and methods to take advantage of what agile offers?
About the magazine
A List Apart explores the design, development, and meaning of web content, with a special focus on web standards and best practices. Issue No. 273 was edited by Krista Stevens with Erin Kissane and Carolyn Wood; produced by Erin Lynch; art-directed by Jason Santa Maria; illustrated by Kevin Cornell; technical-edited by Aaron Gustafson, Ethan Marcotte, Daniel Mall, and Eric Meyer; and published by Happy Cog.
