Categories
Usability

Dyson to NY: drop dead

DYSON’S WEBSITE won’t sell me a vacuum cleaner. It claims New York, a U.S. state it provides in its own drop-down menu, is “not a valid state.” I have previously ordered Dyson products from the Dyson website and shipped them to a different address in New York. I have an account and everything. But the website won’t let me ship products to my office. This is just one of about a dozen errors that wasted half an hour of my life today.

By Jeffrey Zeldman

“King of Web Standards”—Bloomberg Businessweek.

Designer at Automattic, Inc. Co-Founder, An Event Apart. Publisher, A List Apart & A Book Apart. Author. Father. He/him.