Zing

John Gruber is right: his four-year-old Daring Fireball essay, Ronco Spray-on Usability, still holds up nicely indeed.

Alas, the notion that usability is the easy part—something you just add on after doing the hard part of writing the code—is hardly limited to the open source community.

There are still many companies that think information architecture holds a mirror up to the org chart.

There are still many web clients who believe it is more important to support an “investment” in a moribund technical platform than to create great user experiences.

There are even (although there are far fewer than there used to be) some designers who think their primary job is to wow the user with their skills.

[tags]design, usability[/tags]

The Survey for People Who Make Websites

It’s back, it’s improved, and it’s hungry for your data. It’s A List Apart’s second annual survey for people who make websites.

I took it! And so should you. The Survey for People Who Make Websites.

Last year nearly 33,000 of you took the survey, enabling us to begin figuring out what kinds of job titles, salaries, and work situations are common in our field.

This year’s survey corrects many of last year’s mistakes, with more detailed and numerous questions for freelance contractors and owners of (or partners in) small web businesses. There are also better international categories, and many other improvements recommended by those who took the survey last year.

Please take the survey and encourage your friends and colleagues who make websites to do likewise.

[Comments off. Pings on.]

[tags]survey, web design survey, webdesign, webdevelopment, professional, alistapart[/tags]

Customer support on the march

You know that new thing where you call customer support and a robot tells you that there’s no need to wait; just leave your phone number and you’ll be called back in three minutes? So you do it, and three minutes later, the robot calls you back and asks you to hold while your call is connected? And then you sit on hold for twenty minutes waiting to get connected?

[tags]customersupport, userexperience, badexperience, UX[/tags]

AEA Boston 2008 session notes

Early, initial linkage and reviews. Let us know what we missed!

Functioning Form – An Event Apart: Understanding Web Design

Luke Wroblewski: “Jeffrey Zeldman’s Understanding Web Design talk at An Event Apart Boston 2008 highlighted factors that made it challenging to explain the value and perspective of Web designers but still managed to offer a way to describe the field.”

Functioning Form – An Event Apart: The Lessons of CSS Frameworks

Luke Wroblewski: “At An Event Apart Boston 2008, Eric Meyer walked through common characteristics of several Cascading Style Sheet (CSS) frameworks and outlined lessons that can be learned from their structure.”

Functioning Form – An Event Apart: Good Design Ain’t Easy

Luke Wroblewski: “Jason Santa Maria’s Good Design Ain’t Easy talk at An Event Apart 2008 argued for deeper graphic resonance in the presentation of content online.”

KarlynMorissette.com: An Event Apart: Day one schedule

Karyln is an educator who attended An Event Apart Boston 2008, sat in the front row, and took fabulous notes. This summary post links to her individual notes from each session of day one.

Karlyn’s session notes are informative, opinionated, and fun to read, and include photos of speakers and presentations. Well worth your time!

KarlynMorissette.com: An Event Apart: Day two schedule

Karyln assesses day one and posts links to her individual notes from each session of day two (except for the last session, as “you had to be there” for the live critiques).

Idiot Banter: An Event Apart session notes

Notes from all sessions.

Slide sharing

Luke Wroblewski – An Event Apart: Web Application Hierarchy

“In my Web Application Hierarchy presentation at An Event Apart Boston 2008, I walked through the importance of visual hierarchy, visual principles for developing effective hierarchies, and utilizing applications of visual hierarchy to communicate central messages, guide actions, and present information. Download the slides from my presentation.”

Quirksmode: AEA Boston slides

From Peter-Paul Koch’s presentation on unobtrusive scripting.

[tags]aneventapart, design, webdesign, conference, aeaboston08, session notes, downloads[/tags]

UX Zeitgeist (beta)

A colleague who is interested in learning more about user experience (UX) design, information architecture, and usability, asked what sites he should visit. I suggested he check the UX Zeitgeist (beta) section of Rosenfeld Media. Not only is it UX Zeitgeist interesting and informative in its own right; it’s also a reasonable who’s who, with an index of 120 UX people, sortable by mindshare, books authored, and other facets.

[tags]userexperience, UX zeitgeist, zeitgeist, UI, design, rosenfeldmedia, UX[/tags]