UX
- Photos from An Event Apart San Francisco
Take a dip in the Flickr photo pool from An Event Apart San Francisco 2008. Day Two is about to begin.
- Zing
The notion that usability is the easy part—something you just add on after doing the hard part of writing the code—is hardly limited to the open source community.
- The Survey for People Who Make Websites
Calling all designers, developers, information architects, project managers, writers, editors, marketers, and everyone else who makes websites. It is time once again to pool our information so as to begin sketching a true picture of the way our profession is practiced worldwide. Please take the survey and encourage your friends and colleagues who make websites to do likewise.
- Customer support on the march
You know that new thing where you call customer support and a robot tells you that there’s no need to wait; just leave your phone number and you’ll be called back in three minutes? So you do it, and three minutes later, the robot calls you back and asks you to hold while your call is connected? And then you sit on hold for twenty minutes waiting to get connected?
- AEA Boston 2008 session notes
Linked session notes and downloads from An Event Apart Boston 2008.
- UX Zeitgeist (beta)
A colleague who is interested in learning more about user experience (UX) design, information architecture, and usability, asked what sites he should visit. I suggested he check the UX Zeitgeist (beta) section of Rosenfeld Media. Not only is it UX Zeitgeist interesting and informative in its own right; it’s also a reasonable who’s who, with [...]
