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Fold, Spindle

Another generation of technology has passed and Unicode support is almost everywhere. The next step is to write software that is not just “internationalized” but truly multilingual. In this article we will skip through a bit of history and theory, then illustrate a neat hack called accent-folding. Accent-folding has its limitations but it can help make some important yet overlooked user interactions work better.

Accent Folding for Auto-Complete by CARLOS BUENO in A List Apart Issue No. 301

Illustration: Kevin Cornell for A List Apart


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A List Apart 300

Issue 300 of A List Apart for people who make websites solves password-related usability problems with a dash of JavaScript, and employs content strategy to help your site do the right thing at the right time:

The Problem with Passwords

by LYLE MULLICAN

Abandoning password masking as Jakob Nielsen suggests could present serious problems, undermining a user’s trust by failing to meet a basic expectation. But with design patterns gleaned from offline applications, plus a dash of JavaScript, we can provide feedback and reduce password errors without compromising the basic user experience or losing our visitors’ trust.

Words that Zing

by COLLEEN JONES

When someone consults a website, there is a precious opportunity not only to provide useful information but also to influence their decision. To make the most of this opportune moment, we must ensure that the site says or does precisely the right thing at precisely the right time. Understanding the rhetorical concept of kairos can help us craft a context for the opportune moment and hit the mark with appropriately zingy text.

Mandy Brown

Our 300th issue also marks the debut of contributing editor Mandy Brown. Mandy is a Creative Director at Etsy. She worked for nearly a decade at the venerable publishing house W. W. Norton & Company, where her work involved everything from book design to web design to writing about design. She writes about the reading experience at A Working Library. We are thrilled to add Mandy to our creative team.


Illustration: Kevin Cornell for A List Apart

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Acclaim Advocacy Appearances better-know-a-speaker content creativity CSS Design HTML Interviews speaking The Profession User Experience Web Design Web Design History Web Standards Zeldman

Laying Pipe

The Pipeline inaugural podcast

Dan Benjamin and yours truly discuss the secret history of blogging, transitioning from freelance to agency, the story behind the web standards movement, the launch of A Book Apart and its first title, HTML5 For Web Designers by Jeremy Keith, the trajectory of content management systems, managing the growth of a design business, and more in the inaugural episode of the Pipeline.


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A Feed Apart

Live from San Francisco, it’s An Event Apart, for people who make websites. If you can’t join us here today and tomorrow, enjoy the live feed, designed and coded by Nick Sergeant and Pete Karl.

Also:


Composed at The Palace Hotel. Short URL: zeldman.com/?p=3208.

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A List Apart User Experience UX

Less babble, more learning

Issue No. 295 of A List Apart emphasizes words and experiences that communicate.

Can You Say That in English? Explaining UX Research to Clients

by DAVID SHERWIN

It’s hard for clients to understand the true value of user experience research. As much as you’d like to tell your clients to go read The Elements of User Experience and call you back when they’re done, that won’t cut it in a professional services environment. David Sherwin creates a cheat sheet to help you pitch UX research using plain, client-friendly language that focuses on the business value of each exercise.

You Can Get There From Here: Websites for Learners

by AMBER SIMMONS

“Content-rich” is not enough. Most websites are not learner-friendly. As an industry, we haven’t done our best to make our content-rich sites suitable for learning and exploration. Learners require more from us than keywords and killer headlines. They need an environment that is narrative, interactive, and discoverable. Amber Simmons tells how to begin creating rich content sites that invite and repay exploration and discovery.

Illustration: © Kevin Cornell for A List Apart

Short URL: zeldman.com/?p=2851

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A List Apart business client management clients Usability User Experience UX

Myths and Warnings

A List Apart Issue No. 294. Illustration by Kevin Cornell.

In Issue No. 294 of A List Apart, for people who make websites: learn what usability testing is and isn’t good for, and discover the five warning signs of a bad client relationship (and what to do about them).

The Myth of Usability Testing

by ROBERT HOEKMAN JR.

Usability evaluations are good for many things, but determining a team’s priorities is not one of them. The Molich experiment proves a single usability team can’t discover all or even most major problems on a site. But usability testing does have value as a shock treatment, trust builder, and part of a triangulation process. Test for the right reasons and achieve a positive outcome.

Getting to No

by GREG HOY

A bad client relationship is like a bad marriage without the benefits. To avoid such relationships, or to fix the one you’re in, learn the five classic signs of trouble. Recognizing the never-ending contract revisionist, the giant project team, the vanishing boss and other warning signs can help you run successful, angst-free projects.

Illustration by Kevin Cornell for A List Apart.

Short URL: zeldman.com/?p=2725

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3e books CSS Design development DOM DWWS HTML5 javascript Publications Real type on the web Standards State of the Web Typography Usability User Experience Web Design Web Standards webfonts XHTML Zeldman

Am I Blue

Zeldman

Our classic orange avatar has turned blue to celebrate the release of Designing With Web Standards 3rd Edition by Jeffrey Zeldman with Ethan Marcotte. This substantial revision to the foundational web standards text will be in bookstores across the U.S. on October 19, 2009, with international stores to follow. Save 37% off the list price when you buy it from Amazon.com.

Short URL: zeldman.com/?p=2730

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Browsers Fonts spec Standards State of the Web Usability User Experience Web Standards webfonts

Real type, real drag

You must read High Performance Web Sites Blog’s (yes, that’s really it’s name) @font-face and performance if you’re using @font-face to embed web-licensed fonts on sites you design (as I’ve done here).

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Chicago Sells Out

An Event Apart Chicago, two days of design, code, and content.

An Event Apart Chicago has sold out. If you wanted to join us in Chicago on October 12–13 for two days of design, code, and content, we’re sorry to announce that the show has completely sold out. There’s not a spare seat to be had.

That means, if you don’t already have a ticket, you won’t be able to watch Jason Santa Maria, Kristina Halvorson, Dan Brown, Whitney Hess, Andy Clarke, Aaron Gustafson, Simon Willison, Luke Wroblewski, Dan Rubin, Dan Cederholm, and your hosts Eric Meyer and Jeffrey Zeldman share the latest ideas in design, development, usability, and content strategy.

We’re sorry about that.

But, hey. If you can’t be with us in Chicago next week, please join us in San Francisco later this year. Or come see us in 2010 at any of these fine cities:

Tickets for all our 2010 shows go on sale November 2nd, 2009, and are first-come, first served.

To keep up with the latest AEA doings, become a fan on Facebook, join our Ning social network, or subscribe to our mailing list.

Short URL: zeldman.com/?p=2651

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climate change Code Community Happy Cog™ social networking User Experience UX Web Design Websites work Working Zeldman

Brighter Planet beta

The Happy Cog-designed social network for Brighter Planet is now in public beta. Come on down and kick the tires. Brighter Planet helps you take control of your environmental footprint: measure your climate impact, discover simple ways to reduce it, track your progress, and share your experiences with other people who who want to make a difference.

Happy Cog‘s New York office developed this project. The team:

This truly collaborative project could not have been conceived or completed without the brilliant and generous work of Brighter Planet team members including:

  • CTO Adam Rubin (bio, blog, Twitter)
  • Co-founder and Product Design Director Andy Rossmeissl (Twitter, bio)
  • Senior Systems Engineer Seamus Abshere (bio)
  • Rails developer Rich Sturim (Twitter, bio)

Not only is this young, passionate team dedicated to reducing climate change and all things green, they are also marketing kingpins, shrewd user experience designers, and badass developers.

We love our clients. These folks and this project are dear to us. And it’s a fun way to make a difference. I hope you’ll check out Brighter Planet’s new beta social network.

[tags]brighterplanet, climatechange, beta, site, launch, launches, webdesign, projects, work, happycog[/tags]

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Apple Applications Design Google HTML HTML5 Microsoft User Experience W3C Web Design Web Design History Web Standards

Web standards secret sauce

When Apple chose KHTML rather than Mozilla Gecko as the basis for its Safari browser, some of us in the web standards community scratched our heads. Sure, KHTML, the rendering engine in Konqueror, was open-source and standards-compliant. But, at the time, Gecko’s standards support was more advanced, and Gecko-based Mozilla, Camino, and even Netscape 6 felt more like browsers than Konqueror. Gecko browsers had the features, the comparative maturity, and the support of the standards community. Apple’s adoption of KHTML, and creation of a forked version called Webkit, seemed puzzling and wrong.

Yet, thanks largely to the success of the iPhone, Webkit (Apple’s open source version of KHTML) in the form of Safari, has been a surprising force for good on the web, raising people’s expectations about what a web browser can and should do, and what a web page should look like. Had Apple chosen Gecko, they might not have been able to so powerfully influence mainstream consumer opinion, because the fully formed, distinctly mature Gecko brand and experience could easily have overshadowed and constrained Apple’s contribution. (Not to mention, tolerating external constraint is not a game Apple plays.)

Just how has mobile Safari, a relative latecomer to the world of standards-based browsing, been able to make a difference, and what difference has it made?

The platform paradox

Firefox and Opera were wonderful before any Webkit-based browser reached maturity, but Firefox and Opera were and are non-mainstream tastes. Most people use Windows without thinking much about it, and most Windows users open the browser that comes with their operating system, again without too much thought. This doesn’t make them dumb and us smart. We are interaction designers; they are not.

Thus, the paradox: even though Firefox and Opera offered powerfully compelling visions of what could be accomplished with web standards back when IE6 offered a comparatively poor experience, Firefox and Opera, not unlike Linux and Mac OS, were platforms for the converted. If you knew enough to want Firefox and Opera, those browsers delivered features and experience that confirmed the wisdom of your choice. If you didn’t know to want them, you didn’t realize you were missing anything, because folks reading this page sweated like Egyptian pyramid builders to make sure you had a good experience despite your browser’s flaws.

The power to convert

Firefox and Opera are great browsers that have greatly advanced the cause of web standards, but because they are choices in a space where most people don’t make choices, their power to convert is necessarily somewhat truncated. The millions mostly don’t care what happens on their desktop. It’s mostly not in their control. They either don’t have a choice or don’t realize they have one, and their expectations have been systematically lowered by two decades of unexciting user experience.

By contrast, the iPhone functions in a hot realm where consumers do make choices, and where choices are badges. Of course many people are forced economically to choose the cheap or free phone that comes with their mobile service. But many others are in a position to select a device. And the iPhone is to today’s urban professional gym rat what cigarettes and martinis were to their 1950s predecessors. You and I may claim to choose a mobile device based on its features, but the upwardly mobile (pardon the pun), totally hot person standing next to us in the elevator may choose their phone the same way they choose their handbag. And now that the iPhone sells for $99, more people can afford to make a fashion decision about their phone—and they’ll do it.

Mobile 2.0

Although there were great phones before the iPhone, and although the iPhone has its detractors, it is fair to say that we are now in a Mobile 2.0 phase where people expect more than a Lynx-like experience when they use their phone to access the internet. Mobile Safari in iPhone, along with the device’s superior text handling thanks to Apple and Adobe technologies, is changing perceptions about and expectations of the web in the same way social networking did, and just at the historical moment when social networking has gone totally mainstream.

Oprah’s on Twitter, your mom’s on Twitter, and they’re either using an iPhone or a recently vastly upgraded Palm or Blackberry that takes nearly all of its cues from the iPhone. Devices that copy the iPhone of course mostly end up selling the iPhone, the same way Bravo’s The Fashion Show would mostly make you miss Project Runway if you even watched The Fashion Show, which you probably haven’t.

Safari isn’t perfect, and Mobile Safari has bugs not evident in desktop Safari, but Webkit + Apple = secret sauce selling web standards to a new generation of consumers and developers.

Read more

  • Web Fonts, HTML 5 Roundup: Worthwhile reading on the hot new web font proposals, and on HTML 5/CSS 3 basics, plus a demo of advanced HTML 5 trickery. — 20 July 2009
  • HTML 5: Nav Ambiguity Resolved. An e-mail from Chairman Hickson resolves an ambiguity in the nav element of HTML 5. What does that mean in English? Glad you asked! — 13 July 2009
  • In Defense of Web Developers: Pushing back against the “XHTML is bullshit, man!” crowd’s using the cessation of XHTML 2.0 activity to condescend to—or even childishly glory in the “folly” of—web developers who build with XHTML 1.0, a stable W3C recommendation for nearly ten years, and one that will continue to work indefinitely. — 7 July 2009
  • XHTML DOA WTF: The web’s future isn’t what the web’s past cracked it up to be. — 2 July 2009

[tags]webdesign, webstandards, design, standards, browsers, CSS, webkit, gecko, mozilla, firefox, opera, safari, mobile, mobilesafari, iphone[/tags]

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Interviews Press Publications Publishing reportage reprints Standards Typography Usability User Experience UX Web Design Web Standards wisdom Zeldman zeldman.com

.net interview

There was a point in the 90s when I felt like a sucker for doing HTML and CSS.”

The .net Zeldman interview is available for your downloading pleasure (4.2 MB PDF). For more of the best in web design and development, visit netmag.co.uk.

Update, 27 May 2009

An HTML version of the interview has now been posted on .net’s website.

[tags]webdesign, webdevelopment, magazine, interview, .net, netmag, interview, interviews, zeldman, jeffreyzeldman[/tags]

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A List Apart business Career Design HTML industry Layout User Experience

ALA 284: scaling video, avoiding burnout

In Issue No. 284 of A List Apart, for people who make websites:

Creating Intrinsic Ratios for Video

by THIERRY KOBLENTZ

Have you ever wanted to resize a video on the fly, scaling it as you would an image? Using intrinsic ratios for video and some padding property magic, you can. Thierry Koblentz shows us how.

Burnout

by SCOTT BOMS

Does every day feel like a bad day? Blurry boundaries between work and home, and the “always on” demands of the web can lead to depression and burnout. Learn the signs of burnout and how to maintain your bliss.

And don’t miss this issue’s Editor’s Choice:

The ALA Primer: A Guide for New Readers

by ERIN LYNCH

New to A List Apart? Welcome! ALA’s own Erin Lynch suggests a few good places to start reading. (Originally ran: September 12, 2006.)

Comments off.

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A List Apart Advocacy art direction business CSS Design development Fonts Happy Cog™ HTML Ideas industry Interviews Layout Publications Publishing Standards State of the Web Typography Usability User Experience UX Web Design Web Standards Working XHTML

ALA 282: Life After Georgia

In Issue No. 282 of A List Apart, For People Who Make Websites:

  • Can we finally get real type on the web?
  • Does beauty in design have a benefit besides aesthetic pleasure?

Real Fonts on the Web: An Interview with The Font Bureau’s David Berlow

by DAVID BERLOW, JEFFREY ZELDMAN

Is there life after Georgia? We ask David Berlow, co-founder of The Font Bureau, Inc, and the ?rst TrueType type designer, how type designers and web designers can work together to resolve licensing and technology issues that stand between us and real fonts on the web.

In Defense of Eye Candy

by STEPHEN P. ANDERSON

Research proves attractive things work better. How we think cannot be separated from how we feel. The next time a boss, client, or co-worker scoffs at the notion that beauty is an important aspect of interface design, point their peepers here.

A List Apart explores the design, development, and meaning of web content, with a special focus on web standards and best practices.

[tags]alistapart, type, typography, realtype, truetype, CSS, beauty, design, aesthetics[/tags]

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“Taking Your Talent to the Web” is now a free downloadable book

Taking Your Talent To The Web, a guide for the transitioning designer, by L. Jeffrey Zeldman. Hand model: Tim Brown.

RATED FIVE STARS at Amazon.com since the day it was published, Taking Your Talent to the Web (PDF) is now a free downloadable book from zeldman.com:

I wrote this book in 2001 for print designers whose clients want websites, print art directors who’d like to move into full–time web and interaction design, homepage creators who are ready to turn pro, and professionals who seek to deepen their web skills and understanding.

Here we are in 2009, and print designers and art directors are scrambling to move into web and interaction design.

The dot-com crash killed this book. Now it lives again. While browser references and modem speeds may reek of 2001, much of the advice about transitioning to the web still holds true.

It’s yours. Enjoy.

Oh, yes, here’s that ancient Amazon page.


Short Link

Update – now with bookmarks

Attention, K-Mart shoppers. The PDF now includes proper Acrobat bookmarks, courtesy of Robert Black. Thanks, Robert!