Two greatly gifted user experience professionals are contributing their time and talent to Happy Cog.
A veteran strategist and instructor, user experience director Kevin Hoffman creates compelling online experiences via patient research and sparkling creative insight. Prior to joining Happy Cog, he spent more than a decade building sites, developing strategies, and leading projects for colleges and universities in Baltimore. Kevin joins our Philadelphia office; we are thrilled to have him.
Co-inventor of a patented search tool for American Express, user experience consultant Whitney Hess has a bachelor’s in writing, a master’s in Human-Computer Interaction from Carnegie Mellon, and ten years’ experience making complex sites work beautifully. Her work for the New York office of Happy Cog will soon bear public fruit; we are delighted to have her on our team.
Welcome, Kevin and Whitney.
[tags]Whitney Hess, Kevin Hoffman, UX, userexperience, happycog, talent[/tags]
As in finance, so on the web: self-regulation has failed. Nearly ten years after specifications first required it, video captioning can barely be said to exist on the web. The big players, while swollen with self-congratulation, are technically incompetent, and nobody else is even trying. So what will it take to support the human and legal rights of hearing impaired web users? It just might take the law, says Joe Clark.
When broken links frustrate your site’s visitors, a typical 404 page explains what went wrong and provides links that may relate to the visitor’s quest. That’s good, but now you can do better. With Dean Frickey’s custom 404, when something’s amiss, pertinent information is sent not only to the visitor, but to the developer—so that, in many cases, the problem can be fixed! A better 404 means never having to say you’re sorry.
A proposal for a fonts working group is under discussion at the W3C. The minutes of a small meeting held on Thursday 23 October include a condensed, corrected transcription of a discussion between Sampo Kaasila (Bitstream), Mike Champion (Microsoft), John Daggett (Mozilla), Håkon Wium Lie (Opera), Liam Quin (W3C), Bert Bos (W3C), Alex Mogilevsky (Microsoft), Josh Soref (Nokia), Vladimir Levantovsky (Monotype), Klaas Bals (Inventive Designers), and Richard Ishida (W3C).
The meeting started with a discussion of Microsoft’s EOT (Embedded OpenType) versus raw fonts. Bert Bos, style activity lead and co-creator of CSS, has beautifully summarized the relevant pros and cons discussed.
For those just catching up with the issue of real type on the web, here’s a bone-simple intro:
Microsoft’s EOT (based on the same standard CSS mechanism) works harder to avoid violating your licensing agreement, and has long worked in Internet Explorer, but is not supported in other browsers, is not foolproof vis-a-vis type foundry licensing rules, and may also cause PC security problems.
The proposed fonts working group hopes to navigate the technical and business problems of providing real fonts on the web, and in its first meeting came up with a potential compromise proposal before lunch.
Like everyone these days, the W3C is feeling a financial pinch, which means, if a real fonts working group is formed, its size and scope will necessarily be somewhat limited. That could be a good thing, since small groups work more efficiently than large groups. But a financial constraint on the number of invited experts could make for tough going where some details are concerned—and with typography, as with web technology, the details are everything.
I advise every web designer who cares about typography and web standards—that’s all of you, right?—to read the minutes of this remarkable first gathering, and to keep watching the skies.
An Event Apart Chicago, the final AEA event of 2008, has sold out. If you’ve already secured a seat for this remarkable two-day web design conference, we look forward to seeing you October 13–14 at the Sheraton Towers Chicago—along with Andy Clarke, Sarah Nelson, Robert Hoekman Jr., Jason Fried, Cameron Moll, Rob Weychert, Derek Powazek, Curt Cloninger, Jason Santa Maria, Jeffrey Veen, and your hosts, Eric Meyer and Jeffrey Zeldman (that’s me).
If you’ve missed the opportunity to join us this year, we’ll announce An Event Apart’s 2009 schedule on Wednesday, October 1, 2008. Stay tuned.
A List Apart, for people who make websites, is slowly changing course.
For most of its decade of publication, ALA has been the leading journal of standards-based web design. Initially a lonely voice in the desert, we taught CSS layout before browsers correctly supported it, and helped The WaSP persuade browser makers to do the right thing. Once browsers’ standards support was up to snuff, we educated and excited designers and developers about standards-based design, preaching accessibility, teaching semantic markup, and helping you strategize how to sell this new way of designing websites to your clients, coworkers, and boss.
Web standards are in our DNA and will always be a core part of our editorial focus. Standards fans, never fear. We will not abandon our post. But since late 2005, we have consciously begun steering ALA back to its earliest roots as a magazine for all people who make websites—writers, architects, strategists, researchers, and yes, even marketers and clients as well as designers and developers. This means that, along with issues that focus on new methods and subtleties of markup and layout, we will also publish issues that discuss practical and sometimes theoretical aspects of user experience design, from the implications of ubiquitous computing to keeping communities civil.
The trick is to bring our huge group of highly passionate readers along for the ride. My wife likens it to piloting the Queen Mary. (Q. How do you make the Queen Mary turn left? A. Very, very slowly.)
We review hundreds of articles and publish dozens. Some web magazines seem to have those proportions reversed, and some readers don’t seem to mind, and that’s fine. But any content you see in ALA has been vetted and deeply massaged by the toughest editorial team in the business. And when you see a new “design tech” article in our pages, you can be sure it has passed muster with our hard-ass technical editors.
Moreover, the fields of meaningful new CSS tricks have mostly yielded their fuels. We’ve done that. We’ve done it together with you. While a few new lodes of value undoubtedly remain to be tapped, we as a community, and as individuals who wish to grow as designers, need to absorb new knowledge. ALA will continue to be a place where you can do that.
When we began focusing on web standards in 1998, we were told we were wasting readers’ time on impractical crap of little value to working designers and developers. But we kept on anyway, and the things we learned and taught are now mainstream and workaday. While we apologize to readers who are again being made irritable by our insistence on occasionally presenting material that does not fall directly within their comfort zone, we hope that this experiment will prove to be of value in the end.
Before you can solve a user’s problems, you must see them as that user sees them. Once you understand what drives people’s behavior, not only do new ideas flow freely, but the ideas that flow are appropriate and useful. Indi Young tells how to get out of your own way and hear what your users are telling you.
As designers or marketers, we share a desire that our tables and forms be easy to scan, read, and use. Does the widely practiced shading of alternate rows help, hurt, or have no effect? A previous study proving inconclusive, designer and researcher Jessica Enders has tackled the conundrum again, coming up with statistically relevant data and a set of recommendations.
[tags]jessicaenders, indiyoung, mentalmodels, zebrastripe, zebrastriping, alistapart, ALA, happycog, publications[/tags]
Photos from An Event Apart San Francisco
Take a dip in the Flickr photo pool from An Event Apart San Francisco 2008. Day Two is about to begin.
Alas, the notion that usability is the easy part—something you just add on after doing the hard part of writing the code—is hardly limited to the open source community.
There are still many companies that think information architecture holds a mirror up to the org chart.
There are still many web clients who believe it is more important to support an “investment” in a moribund technical platform than to create great user experiences.
There are even (although there are far fewer than there used to be) some designers who think their primary job is to wow the user with their skills.
The Survey for People Who Make Websites
It’s back, it’s improved, and it’s hungry for your data. It’s A List Apart’s second annual survey for people who make websites.
Last year nearly 33,000 of you took the survey, enabling us to begin figuring out what kinds of job titles, salaries, and work situations are common in our field.
This year’s survey corrects many of last year’s mistakes, with more detailed and numerous questions for freelance contractors and owners of (or partners in) small web businesses. There are also better international categories, and many other improvements recommended by those who took the survey last year.
Please take the survey and encourage your friends and colleagues who make websites to do likewise.
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[tags]survey, web design survey, webdesign, webdevelopment, professional, alistapart[/tags]
Customer support on the march
You know that new thing where you call customer support and a robot tells you that there’s no need to wait; just leave your phone number and you’ll be called back in three minutes? So you do it, and three minutes later, the robot calls you back and asks you to hold while your call is connected? And then you sit on hold for twenty minutes waiting to get connected?