IA is about selling ideas effectively, designing with accuracy, and working with complex interactivity to guide different types of customers through website experiences. The more your client knows about IA’s processes and deliverables, the likelier the project is to succeed.
Agile development was made for tough economic times, but does not fit comfortably into the research-heavy, iteration-focused process designers trust to deliver user- and brand-based sites. How can we update our thinking and methods to take advantage of what agile offers?
About the magazine
A List Apart explores the design, development, and meaning of web content, with a special focus on web standards and best practices. Issue No. 273 was edited by Krista Stevens with Erin Kissane and Carolyn Wood; produced by Erin Lynch; art-directed by Jason Santa Maria; illustrated by Kevin Cornell; technical-edited by Aaron Gustafson, Ethan Marcotte, Daniel Mall, and Eric Meyer; and published by Happy Cog.
A proposal for a fonts working group is under discussion at the W3C. The minutes of a small meeting held on Thursday 23 October include a condensed, corrected transcription of a discussion between Sampo Kaasila (Bitstream), Mike Champion (Microsoft), John Daggett (Mozilla), Håkon Wium Lie (Opera), Liam Quin (W3C), Bert Bos (W3C), Alex Mogilevsky (Microsoft), Josh Soref (Nokia), Vladimir Levantovsky (Monotype), Klaas Bals (Inventive Designers), and Richard Ishida (W3C).
The meeting started with a discussion of Microsoft’s EOT (Embedded OpenType) versus raw fonts. Bert Bos, style activity lead and co-creator of CSS, has beautifully summarized the relevant pros and cons discussed.
For those just catching up with the issue of real type on the web, here’s a bone-simple intro:
Microsoft’s EOT (based on the same standard CSS mechanism) works harder to avoid violating your licensing agreement, and has long worked in Internet Explorer, but is not supported in other browsers, is not foolproof vis-a-vis type foundry licensing rules, and may also cause PC security problems.
The proposed fonts working group hopes to navigate the technical and business problems of providing real fonts on the web, and in its first meeting came up with a potential compromise proposal before lunch.
Like everyone these days, the W3C is feeling a financial pinch, which means, if a real fonts working group is formed, its size and scope will necessarily be somewhat limited. That could be a good thing, since small groups work more efficiently than large groups. But a financial constraint on the number of invited experts could make for tough going where some details are concerned—and with typography, as with web technology, the details are everything.
I advise every web designer who cares about typography and web standards—that’s all of you, right?—to read the minutes of this remarkable first gathering, and to keep watching the skies.
A List Apart, for people who make websites, is slowly changing course.
For most of its decade of publication, ALA has been the leading journal of standards-based web design. Initially a lonely voice in the desert, we taught CSS layout before browsers correctly supported it, and helped The WaSP persuade browser makers to do the right thing. Once browsers’ standards support was up to snuff, we educated and excited designers and developers about standards-based design, preaching accessibility, teaching semantic markup, and helping you strategize how to sell this new way of designing websites to your clients, coworkers, and boss.
Web standards are in our DNA and will always be a core part of our editorial focus. Standards fans, never fear. We will not abandon our post. But since late 2005, we have consciously begun steering ALA back to its earliest roots as a magazine for all people who make websites—writers, architects, strategists, researchers, and yes, even marketers and clients as well as designers and developers. This means that, along with issues that focus on new methods and subtleties of markup and layout, we will also publish issues that discuss practical and sometimes theoretical aspects of user experience design, from the implications of ubiquitous computing to keeping communities civil.
The trick is to bring our huge group of highly passionate readers along for the ride. My wife likens it to piloting the Queen Mary. (Q. How do you make the Queen Mary turn left? A. Very, very slowly.)
We review hundreds of articles and publish dozens. Some web magazines seem to have those proportions reversed, and some readers don’t seem to mind, and that’s fine. But any content you see in ALA has been vetted and deeply massaged by the toughest editorial team in the business. And when you see a new “design tech” article in our pages, you can be sure it has passed muster with our hard-ass technical editors.
Moreover, the fields of meaningful new CSS tricks have mostly yielded their fuels. We’ve done that. We’ve done it together with you. While a few new lodes of value undoubtedly remain to be tapped, we as a community, and as individuals who wish to grow as designers, need to absorb new knowledge. ALA will continue to be a place where you can do that.
When we began focusing on web standards in 1998, we were told we were wasting readers’ time on impractical crap of little value to working designers and developers. But we kept on anyway, and the things we learned and taught are now mainstream and workaday. While we apologize to readers who are again being made irritable by our insistence on occasionally presenting material that does not fall directly within their comfort zone, we hope that this experiment will prove to be of value in the end.
Before you can solve a user’s problems, you must see them as that user sees them. Once you understand what drives people’s behavior, not only do new ideas flow freely, but the ideas that flow are appropriate and useful. Indi Young tells how to get out of your own way and hear what your users are telling you.
As designers or marketers, we share a desire that our tables and forms be easy to scan, read, and use. Does the widely practiced shading of alternate rows help, hurt, or have no effect? A previous study proving inconclusive, designer and researcher Jessica Enders has tackled the conundrum again, coming up with statistically relevant data and a set of recommendations.
[tags]jessicaenders, indiyoung, mentalmodels, zebrastripe, zebrastriping, alistapart, ALA, happycog, publications[/tags]
Photos from An Event Apart San Francisco
Take a dip in the Flickr photo pool from An Event Apart San Francisco 2008. Day Two is about to begin.
Alas, the notion that usability is the easy part—something you just add on after doing the hard part of writing the code—is hardly limited to the open source community.
There are still many companies that think information architecture holds a mirror up to the org chart.
There are still many web clients who believe it is more important to support an “investment” in a moribund technical platform than to create great user experiences.
There are even (although there are far fewer than there used to be) some designers who think their primary job is to wow the user with their skills.
Customer support on the march
You know that new thing where you call customer support and a robot tells you that there’s no need to wait; just leave your phone number and you’ll be called back in three minutes? So you do it, and three minutes later, the robot calls you back and asks you to hold while your call is connected? And then you sit on hold for twenty minutes waiting to get connected?
A colleague who is interested in learning more about user experience (UX) design, information architecture, and usability, asked what sites he should visit. I suggested he check the UX Zeitgeist (beta) section of Rosenfeld Media. Not only is it UX Zeitgeist interesting and informative in its own right; it’s also a reasonable who’s who, with an index of 120 UX people, sortable by mindshare, books authored, and other facets.
What does it take to build an online community like Flickr’s? And how can we tell if interface design conventions we take for granted actually help or hurt users? In Issue No. 258 of A List Apart, for people who make websites, George Oates, a key member of the core team that shaped the Flickr community, tells what it will take to build the next Flickr (hint: the answer isn’t Ajax). And Jessica Enders drops some science on the widespread belief that zebra stripes aid the reader by guiding the eye along a table row.
Over the weekend, I added my Ma.gnolia bookmarks feed to my blog post template, such that every post would be followed by links to and descriptions of the last five external web pages to have caught my fancy. Inserting the feed into the template was easy and took all of three minutes.
This morning, I removed the feed.
Why I inserted the feed
From 1995 until around the time Happy Cog worked on the Ma.gnolia design project, one of the things I wrote about here was other people’s websites. I did it because I was passionate about web design, and so were the people who read this site. And of course, writing about other people’s sites also provided a ready form and steady stream of content. From 1995 until about 2001, I wrote here several times a day, and had millions of readers.
Then married life, and a business that grew in spite of my lifelong effort to avoid commercial success, ate into my blogging time. Today I write less frequently and have fewer readers. In an effort to provide linkage even when I don’t have time to write posts, I added my Ma.gnolia feed to my site’s sidebar in 2006. (It’s still there, on my front page. You may need to scroll down to see it.)
A flaw in the design
Not everyone notices the Ma.gnolia feed in my sidebar, due to a flaw—one of many—in the way I redesigned zeldman.com in 2004. (I used to redesign this site several times a year, but haven’t touched it since Spring of 2004.)
When I redesigned zeldman.com in 2004, I thought it would be “neat” to make my sidebar’s linked text almost the same color as the background until you hovered over it. The idea being that the focus was on the site’s content, not all the little crap in the sidebar. The sidebar was like sand, and you, the reader, were like a beachcomber with a metal detector. Hover the metal detector over the sand, and you might find a quarter. Hover over my sidebar, and you might find additional content.
Like most “neat” ideas that aren’t entirely practical, this one required compromise in the execution. The result is a conventional sidebar with low-contrast text. Because of the low contrast, lots of people (including people with certain kinds of dyslexia) pay little attention to the sidebar’s content. So I need to redesign.
But meantime, slipping the Ma.gnolia feed out of the sidebar (on blog posts) and into the body of posts itself seemed like another neat idea. People who’d ignored the Ma.gnolia feed in the sidebar would now, finally, bask in its glory. Every post would end with the last five third-party links I’d reviewed. Neat, neat, neat.
Why I removed the feed
This morning I removed the feed from the body of the blog posts for a technical reason and a design/usability reason.
Technically, as we all know, it’s not a great idea to pull content from a third-party site. The third-party site can be slow. It can get hacked. It can even go down, causing one’s own pages not to finish rendering. (As I write this, Ma.gnolia’s server appears to be taking a little nap—an infrequent occurrence, although the server is often slow. As for my embedded Twitter feed, like yours, it suffers from near-constant narcolepsy.)
And from a design usability perspective, the idea just didn’t gel. For one thing, people would dig up old posts and write comments on them about sites newly added to the Ma.gnolia feed. Owing to the age of the posts, those comments were unlikely to be found by other readers. And as soon as the feed updated, the comments would become nonsensical, because they discussed content no longer found in the post.