The maker makes: on design, community, and personal empowerment

THE FIRST THING I got about the web was its ability to empower the maker. The year was 1995, and I was tinkering at my first website. The medium was raw and ugly, like a forceps baby; yet even in its blind, howling state, it made me a writer, a designer, and a publisher — ambitions which had eluded me during more than a decade of underachieving desert wanderings.
I say “it made me” but I made it, too. You get the power by using it. Nobody confers it on you.
I also got that the power was not for me alone: it was conferred in equal measure on everyone with whom I worked, although not everyone would have the time or desire to use the power fully.
The luckiest makers
Empowerment and desire. It takes extraordinary commitment, luck, and talent to become a maker in, say, music or film, because the production and distribution costs and risks in these fields almost always demand rich outside investors and tightly controlling corporate structures. (Film has held up better than music under these conditions.)
Music and film fill my life, and, from afar, I love many artists involved in these enterprises. But they are mostly closed to you and me, where the web is wide open, and always has been. We all know gifted, hard working musicians who deserve wide acclaim but do not receive it, even after decades of toil. The web is far kinder to makers.
To care is to share
Not only does the web make publishers of those willing to put in the work, it also makes most of us free sharers of our hard-won trade, craft, and business secrets. The minute we grab hold of a new angle on design, interaction, code, or content, we share it with a friend — or with friends we haven’t met yet. This sharing started in news groups and message boards, and flowered on what came to be called blogs, but it can also slip the bounds of its containing medium, empowering makers to create books, meet-ups, magazines, conferences, products, you name it. It is tough to break into traditional book publishing the normal way but comparatively easy to do it from the web, provided you have put in the early work of community building.
The beauty is that the community building doesn’t feel like work; it feels like goofing off with your friends (because, mostly, it is). You don’t have to turn your readers into customers. Indeed, if you feel like you’re turning your readers into customers, you’re doing it wrong.
If you see a chance, take it
The corollary to all this empowerment is that it’s up to each of us to do something positive with it. I sometimes become impatient when members of our community spend their energy publicly lamenting that a website about cats isn’t about dogs. Their energy would be so much better spent starting bow-wow.com. The feeling that something is missing from a beloved online resource (or conference, or product) can be a wonderful motivator to start your own. I created A List Apart because I felt that webmonkey.com wasn’t enough about design and highfive.com was too much about it. If this porridge is too hot and that porridge is too cold, I better make some fresh, eh?
I apologize if I sometimes seem snippy with whiners. My goal is never to make anyone feel bad, especially not anyone in this community. My message to my peers since the days of “Ask Dr Web” has always been: “you can do this! Go do it.” That is still what I say to you all.
Filed under: Best practices, Brands, business, Ideas, parenting, Respect, Self-Employment, Standards, Startups, State of the Web, The Essentials, Web Design, Web Design History, wisdom, zeldman.com
Required Reading. Multi-Device Web Design: An Evolution
LUKE WROBLEWSKI: As mobile devices have continued to evolve and spread, so has the process of designing and developing Web sites and services that work across a diverse range of devices. From responsive Web design to future friendly thinking, here’s how I’ve seen things evolve over the past year and a half: LukeW | Multi-Device Web Design: An Evolution.
Filed under: Responsive Web Design, Standards, State of the Web
Shop Web Standards
GET YOUR STANDARDS ON! John Rainsford, working with your humble narrator, has crafted a sweet collection of limited edition products, designed to let you show your love and support for web standards.
What are you waiting for? Shop Web Standards now.
And we thank you.
Filed under: Design, Standards, Zeldman
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Say No to SOPA!
A LIST APART strongly opposes USHR 3261 AKA the Stop Online Piracy Act (SOPA), an ill-conceived lobbyist-driven piece of legislation that is technically impossible to enforce, cripplingly burdensome to support, and would, without hyperbole, destroy the internet as we know it.
SOPA approaches the problem of content piracy with a broad brush, lights that brush on fire, and soaks the whole web in gasoline. Learn why SOPA must not pass, and find out what you can do to help stop it.
A List Apart: Articles: Say No to SOPA.
Illustration by Kevin Cornell for A List Apart Magazine.
Filed under: Design, industry, Platforms, Responsibility, Standards, State of the Web, The Essentials
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An Event Apart Atlanta 2011
YOU FIND ME ENSCONCED in the fabulous Buckhead, Atlanta Intercontinental Hotel, preparing to unleash An Event Apart Atlanta 2011, three days of design, code, and content strategy for people who make websites. Eric Meyer and I co-founded our traveling web conference in December, 2005; in 2006 we chose Atlanta for our second event, and it was the worst show we’ve ever done. We hosted at Turner Field, not realizing that half the audience would be forced to crane their necks around pillars if they wanted to see our speakers or the screen on which slides were projected.
Also not realizing that Turner Field’s promised contractual ability to deliver Wi-Fi was more theoretical than factual: the venue’s A/V guy spent the entire show trying to get an internet connection going. You could watch audience members twitchily check their laptops for email every fourteen seconds, then make the “no internet” face that is not unlike the face addicts make when the crack dealer is late, then check their laptops again.
The food was good, our speakers (including local hero Todd Dominey) had wise lessons to impart, and most attendees had a pretty good time, but Eric and I still shudder to remember everything that went wrong with that gig.
Not to jinx anything, but times have changed. We are now a major three-day event, thanks to a kick-ass staff and the wonderful community that has made this show its home. We thank you from the bottoms of our big grateful hearts.
I will see several hundred of you for the next three days. Those not attending may follow along:
- An Event Apart Atlanta three-day schedule
- A Feed Apart – live tweeting, Monday through Wednesday
- AEA Atlanta Flickr Group
- An Event Apart Facebook page
Filed under: An Event Apart, Announcements, Appearances, apps, Atlanta, Authoring, Best practices, business, cities, client services, clients, Code, Community, Compatibility, conferences, content, content strategy, creativity, CSS, CSS3, Design, Designers, development, editorial, Education, eric meyer, events, Fonts, Formats, glamorous, Happy Cog™, HTML, HTML5, Ideas, industry, Information architecture, interface, IXD, Jeremy Keith, Platforms, Real type on the web, Redesigns, Responsive Web Design, Scripting, speaking, spec, Standards, State of the Web, The Profession, Usability, User Experience, UX, W3C, Web Design, Web Design History, Web Standards, webfonts, webkit, webtype, work, Working, Zeldman
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W3C Finalizes CSS 2.1; Meyer, Gustafson, Pope, and Malarkey weigh in.
“CASCADING STYLE SHEETS Level 2 Revision 1 (CSS 2.1) Specification (or CSS 2.1 to its friends) has become a real boy, with W3C stamping its seal of approval and making the spec a W3C Recommendation. But in an age of rapidly iterating browsers that are already working hard to win the race regarding CSS3 compatibility, is the W3C now an anachronism? Standard[s] advocates don’t seem to think so.”
—Craig Grannell, .net magazine, 9 June 2011 It’s official: W3C finalises CSS 2.1
Filed under: Standards, State of the Web, W3C, Web Design History
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Twitter and Facebook Kill RSS
It seems Twitter has completely removed the ability to consume their feeds via the open standard of RSS in favor of their more proprietary API formats. At the same time, Facebook seems to have done the same.
via Stay N Alive: Twitter and Facebook Both Quietly Kill RSS, Completely.
Filed under: Standards, State of the Web
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“Mobile” versus “Small Screen”
As we try to become more responsive with our designs, a lot of attention has been focused on providing “mobile” styles. We’ve all been adding viewport meta tags to our templates and @media screen and (max-device-width: 480px) to our stylesheets.
It’s very tempting (and scope-friendly) to tell a client that we can adjust their site for mobile users, when much of the time what we’re actually doing is simply adjusting a design for small screens.
…Simply adjusting a design for a smaller screen and calling it “mobile” does a disservice to both mobile users and developers. Making link targets bigger and image sizes smaller does help the mobile user, but it only addresses the surface issues of usability and readability. It doesn’t address their need to do things easily and quickly.
via It’s the Little Things – “Mobile” versus “Small Screen”.
Filed under: Code, Compatibility, Design, Responsibility, Responsive Web Design, Standards, State of the Web, Usability, User Experience, UX, Web Design, Web Design History, Web Standards
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Complete Audio: Jeffrey Zeldman’s Awesome Internet Design Panel from SXSW Interactive 2011
Mandy Brown, Roger Black, Daniel Mall and I discuss the state of web design and publishing at SXSW Interactive, Sunday March 13, 2011.
Photos courtesy Adactio. Audio element courtesy HTML5. Sorry, no transcript is available at this time.
Filed under: Authoring, Best practices, business, conferences, content, Deck, the, Design, Standards, State of the Web, SXSW
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Our Jobs In Cyberspace: Craft Vocabulary vs. Storytelling

AFTER ALL THESE YEARS designing websites and applications, I still don’t think in words like “affordance.” And when my colleagues use a word like that, my mental process still clatters to a halt while I seek its meaning in a dusty corner of my brain. (When someone says “affordance,” there’s always a blank where thought stops, and then I see a mental image of a finger pushing a button or stroking a surface. Somehow that one image stands in for everything I know about what “affordance” means, and I’m able to jump back into the discussion and catch up with everyone else.)
Should you ask B.B. King if the lick he just played was in Lydian Mode, he could probably answer you after stopping to think about it. But after all these years playing blues guitar, B.B. King doesn’t say to himself, “I’m going to switch to a Lydian scale here,” he just plays blues. Scales and vocabulary are necessary when we are learning the craft behind our art. But the longer we practice, the more intuitive our work becomes. And as it becomes more intuitive, it disconnects further and further from language and constructs.
This is why young practitioners often argue passionately about theory while older practitioners tell stories and draw pictures.
Of course any practitioner, green or experienced, can create a word to describe the work we are inventing together, just as anyone, young or old, can have the next great idea. And it is most often the young who come up with exciting new ideas in UX and design and on the internet—possibly because they are still exploring theories and trying on identities, while those who work more intuitively may shut themselves off from the noise of new ideas, the better to perfect a long-term vision.
But the nice thing about the experience arc I’m proposing is that it allows younger practitioners to use words like “affordance” when working together to create a website or application (and soon we will stop distinguishing between those two things), while the older, storyteller practitioners use simpler, down-to-earth language to sell the work to clients, investors, or users.
We need both kinds of practitioners—theorists and those for whom everything has become intuitive second nature—just as we need both kinds of communication (craft vocabulary and storytelling) to do Our Jobs in Cyberspace.™ Don’t you think?
Where are you on this arc? Are you the kind of designer who gets fired up from reading a new theory? Or do you sketch and stumble in the dark, guided only by some Tinker Bell twinge in the belly that tells you no, no, no, no, hmm, maybe?
Filed under: business, Design, experience, Standards, State of the Web, Stories, Teaching, The Essentials, The Profession
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