Achieving Empathy for Institutions with Anil Dash
IN BIG WEB SHOW № 115 on Mule Radio, I talk with Anil Dash, a hugely influential entrepreneur, blogger, and web geek living in NYC.
Things we discuss include:
How government, media, and tech shape the world, and how we can influence them in turn. Our first meeting at SXSW in 2002. How selling CMS systems teaches you the dysfunction at media companies and organizations. Working for the music industry at the dawn of Napster. RFP-EZ. The early days of blogging.
Designing websites for the government—the procurement problem. If we’re pouring all this time into social media, what do we want to get out of it? How big institutions work and how to have an impact on them. Living in “Joe’s Apartment.”
Why, until recently, federal agencies that wanted a blog couldn’t use WordPress or Tumblr and how the State Dept got on Tumblr. Achieving empathy for institutions. Being more thoughtful about what I share and who I amplify on social media. The launch of Thinkup, and a special offer exclusively for
Sponsored by An Event Apart, the design conference for people who make websites. Save $100 off any 2- or 3-day AEA event with discount code AEABWS.
Filed under: Big Web Show, Blogs and Blogging, Culture, HTML, industry, Microblogging, Six Apart, social networking, software, Startups, State of the Web, SXSW, The Big Web Show, The Profession, Web Design History
Cloudy With A Chance of Blueballs
I RECENTLY SHARED a positive view of what’s happening at Adobe. I’m still a huge fan of the company’s image editing software, and I remain optimistic about their new direction. But I’m unhappy about the two-device limitation Adobe Cloud places on software.
While the company is more liberal than it used to be (e.g. a license to use Adobe software on the Mac is also a license to use it in Windows, and vice-versa), the Cloud’s refusal to let me use software I’ve purchased from Adobe on more than two devices feels like a relic of the past. It’s a restriction that might have made sense for print designers working in corporations in the 1990s, but it is out of touch with the reality of remote and freelance workers designing digital sites and applications for a multi-device world.
I have an office iMac, a home iMac, a home laptop, and an office laptop. I use all of them for my work. My set-up is not unique. Everyone I know who works in this industry has something similar going on.
Apple gets this reality but Adobe does not. For instance, my copy of Lightroom 4, which I bought via the App Store, works everywhere. Not so Lightroom 5, which I purchased (rented? licensed?) as part of my annual Cloud subscription. As a paying Adobe Cloud customer and a photography and Lightroom fanatic, I should be chomping at the bit to upgrade to Lightroom 5. But I see no point in doing so if I’m only going to be able to use Lightroom on two machines.
You might ask why this is is a problem. Here are three times I use Lightroom: to edit business, family, and vacation photos on my laptop while traveling; to edit business photos on the computer in my design studio; and to edit family and travel photos on the computer in my home. Adobe Cloud will let me use Lightroom 5 in two of these situations, but not all three. That makes it useless to me. Lightroom 4, which I bought in the App Store, has no such restrictions. I can use it on as many machines as I own. (To be fair, Apple can easily afford to be liberal with software licensing, because it makes its money on the hardware I buy. Adobe does not. I get that, but understanding doesn’t solve my problem.)
Likewise, I need to use Photoshop when I’m traveling on business (laptop), when I’m working in my design studio, and when I’m burning the midnight oil at home. Adobe will only let me use the product in two of these contexts. Stymied, I use an older, non-cloud version of Photoshop on one or more machines—and when I do that, I run into compatibility problems.
Although I love Photoshop and have used it professionally for nearly two decades, I can’t help noticing that Pixelmator does pretty much everything I need Photoshop to do, costs a fraction of the price (US $29.99), and can be downloaded onto an unlimited number of computers I own.
Why should Adobe care? Because the current restriction is not sustainable for them. The frustrations the restriction creates for me every day actively encourage me to stick with Lightroom 4 and abandon Photoshop for a much more affordable competitor. In short, the one thing that’s uncool about the Cloud is actively unselling all the Cloud’s benefits. And that can hardly be in Adobe’s long-term interest.
What can Adobe do about it? Well, the company could offer a “pro” or “gold” version of Cloud service that removes the two-device restriction. If the difference in price is reasonable, I’d happily sign up. Even better, from a public relations as well as a love-your-neighbor point of view, would be if Adobe simply removed the restriction at no additional cost. Or set the restriction higher, allowing you to register Cloud software on up to five devices you own.
Whatever they do, they should do it soon. We want to keep working with Adobe software, but Adobe needs to work with us, too.
The Lords of Vendorbation
noun : Unusable web-based intranet software foisted on large populations of users who have no say in the matter. For example, the “dynamic” website for your kid’s school, on which you can never find anything remotely useful—like her classroom or the names and email addresses of her teachers. Merely setting up an account can be a Borgesian ordeal minus the aesthetics.
Tried updating a driver’s license, registering a name change after a marriage, or accomplishing pretty much any task on a local, state, or federal website? Congratulations! You’ve been vendorbated. In ad sales? In publishing? Travel agent? Work in retail? Y’all get vendorbated a hundred times a day. Corporate America runs, not very well, on a diet of dysfunctional intranets sold by the lords of vendorbation.
Terrible food kills a restaurant. Terrible music ends a band’s career. But unspeakably terrible software begets imperial monopolies.
Wholesale contractual vendor lock-in between vendors of artless (but artfully initially priced) web software and the technologically unknowing who are their prey (for instance, your local school board) creates a mafia of mediocrity. Good designers and developers cannot penetrate this de-meritocracy. While they sweat to squeeze through needle’s eye after needle’s eye of baffling paperwork and absurd requirements, the vendorbators, who excel at precisely that paperwork and those requirements, breeze on in and lock ‘er down.
Vendorbation takes no heed of a user’s mental model; indeed, the very concept of a user’s mental model (or user’s needs) never enters the minds of those who create vendorbatory software. I say “create” rather than “design,” because design has less than nothing to do with how this genre of software gets slapped together (“developed”) and bloated over time (“updated”).
Vendorbatory product “design” decisions stem purely from contingencies and conveniences in the code framework, which itself is almost always an undocumented archipelago of spaghetti, spit, and duct tape started by one team and continued by others, with no guiding principle other than to “get it done” by an arbitrary deadline, such as the start of a new school year or the business cycle’s next quarter.
Masturbation, or so I have read, can be fun. Not so, vendorbation. It is a nightmare for everyone—from the beleaguered underpaid lumpen developers who toil in high-pressure silos; to the hapless bureaucrats who deserve partners but get predators instead; from the end users (parents, in our example) who can never do what they came to do or find what they want, and who most often feel stupid and blame themselves; to the constituents those users wish to serve—in our example, the children. Will no one think of the children?
Cha-ching! Like a zombie-driven un-merry-go-round spinning faster and faster as the innocents strapped to its hideous horses shriek silently, the vendorbation cycle rolls on and on, season after bloody season, dollar after undeserved dollar, error after error after error after error in saecula saeculorum.
Think it’s bad now? Wait till the lords of vendorbation start making their monstrosities “mobile.”
Doff of the neologist’s toque to Eric A. Meyer, whose cornpensation helped crystalize what to do with the bad feelings.
HTML5 Video Player II
JOHN DYER’S MediaElement.js bills itself as “HTML5
<audio> made easy”—and that’s truly what it is:
- HTML5 audio and video players in pure HTML and CSS.
- Custom Flash and Silverlight players that mimic the HTML5 MediaElement API for older browsers.
- Accessibility standards including WebVTT.
- Plugins for WordPress, Drupal, Joomla, jQuery, BlogEngine.NET, ruby gem, and plone.
For complete information, visit mediaelementjs.com.
Hat tip: Roland Dubois.
Proposed standards for the care and feeding of user generated content
THIS MORNING Contents Magazine launched the beginning of something both good and important: a set of guidelines that could lead to a safer world for user-created content.
Contents believes (and I agree) that products and services which make a business of our stuff—the photos, posts, and comments that we share on their platforms—need to treat our content like it matters. Not like junk that can be flushed the moment a product or service gets acquired or goes under.
On the web, popularity waxes and wanes; beloved services come and go. AOL was once mighty. MySpace was unstoppable. Nobody expected Geocities, Delicious, or Gowalla to just disappear, taking our stories, photos, and memories with them. But that’s what happens on the web. Tomorrow it could be Facebook, Twitter, Instagram, or Flickr. We can continue to blindly trust these companies with our family histories, and continue to mourn when they disappear, taking our data with them. Or we can demand something better.
Contents and its small team of advisors have devised three simple rules customer-content-driven services and apps should follow to respect and protect our content:
- Treat our data like it matters. Keep it secure and protect our privacy, of course—but also maintain serious backups and respect our choice to delete any information we’ve contributed.
- No upload without download. Build in export capabilities from day one.
- If you close a system, support data rescue. Provide one financial quarter’s notice between announcing the shutdown and destroying any user-contributed content, public or private, and offer data export during this period. And beyond that three months? Make user-contributed content available for media-cost purchase for one year after shutdown.
You may see this as a pipe dream. Why should a big, successful company like Facebook listen to us? But citizen movements have accomplished plenty in the past, from bringing web standards to our web browsers, to peacefully overthrowing unpopular governments.
I’m on board with the new Contents guidelines and I hope you will be, too. If enough of us raise enough of a sustained fuss over a sufficient period, things will change.
Questions, Please: Jeffrey Zeldman’s Awesome Internet Design Panel today at SXSW Interactive
HEY, YOU WITH THE STARS in your eyes. Yes, you, the all too necessary SXSW Interactive attendee. Got questions about the present and future of web design and publishing for me or the illustrious panelists on Jeffrey Zeldman’s Awesome Internet Design Panel at SXSW Interactive 2011? You do? Bravo! Post them on Twitter using hashtag #jzsxsw and we’ll answer the good ones at 5:00 PM in Big Ballroom D of the Austin Convention Center.
Topics include platform wars (native, web, and hybrid, or welcome back to 1999), web fonts, mobile is the new widescreen, how to succeed in the new publishing, responsive design, HTML5, Flash, East Coast West Coast beefs, whatever happened to…?, and many, many more.
Comments are off here so you’ll post your questions on Twitter.
The panel will be live sketched and live recorded for later partial or full broadcast via sxsw.com. In-person attendees, arrive early for best seats. Don’t eat the brown acid.
Filed under: Announcements, Appearances, Authoring, Best practices, Brands, Design, Designers, development, E-Books, editorial, events, glamorous, HTML5, industry, Interviews, Luls, Microauthoring, Microblogging, microformats, Micropublishing, Molehill, New Riders, Platforms, plugins, podcasts, Publications, Publishing, Real type on the web, Responsive Web Design, software, Standards, State of the Web, Tempest, The Big Web Show, This never happens to Gruber, twitter, type, Typekit, Urbanism, Usability, User Experience, UX, W3C, Web Design, Web Design History, Web Standards, webfonts, webkit, Websites, Zeldman, zeldman.com
Migrating from a conventional Facebook account to a public figure (“fan”) page – a report from the trenches
BECAUSE FACEBOOK LIMITS USERS to 5,000 contacts, I had to migrate from a conventional user account to what used to be called a “fan” page and is now called an “Artist, Band or Public Figure” page. (Page, not account, notice.)
There’s a page on Facebook called “Create a Page” that is supposed to seamlessly migrate from a conventional user account to a public figure (aka “fan”) page.
The page says it will only migrate your connections—it will lose all your content, photos, apps, and so on—and Facebook means it. After migrating, all my stuff is gone. Years of photos, wall posts, blog posts, tweets, you name it. Even the “help” page link is gone once you’ve migrated, so you can’t refer to any help documentation to find out where all your stuff went and if any of it can be saved.
Custom URL breaks on migration
Because of an idiocy in the database, you can’t keep your existing custom URL, since, when you request it, Facebook tells you it is “taken.” My Facebook page was “jzeldman,” but that URL is “taken” by a fellow named “Jeffrey Zeldman,” so I can’t use it on my Jeffrey Zeldman page. So I had to change to a new URL (“JeffreyZeldman”) and now all my admin links (for instance at facebook.com/happycog) are broken, as they point to the old user page instead of the new fan page. At the very least, Facebook should seamlessly redirect from facebook.com/jzeldman (my old URL) to facebook.com/JeffreyZeldman (the new one), but it does not.
So all my other social media sites that point to the old Facebook account need to be updated by hand, and any third-party links will now be broken because Facebook doesn’t let you keep your custom URL during a migration.
Third-party apps disappear completely
Likewise, none of the third-party functionality (Twitter, Tumblr, Flickr, RSS, and so on) has migrated from the user page to the fan page, and there is no information explaining how to reconnect these apps.
No reasonable app like the ones I’ve mentioned appears in the “apps” section of the sidebar on my new page. When I look for additional apps, I get treated to a bloated browse of crappy apps nobody on earth uses, whose creators probably made deals with Facebook in hopes that newbies would be persuaded to hook up these contraptions. You can find “PhotoMyButt” but not Flickr.
I, however, use Flickr.
So, since I can’t find it in the big dull browse, I resort to Facebook’s Apps’ “Search” box. Typing Flickr in that box is exciting. Instead of being taken to the Flickr apps on Facebook, I’m treated to endless redirects courtesy of a broken PHP script that loops infinitely forever suffering like Christ on the cross world without end amen while never actually resolving. Each new partial page that loads for an instant before being replaced by the next is undesigned and unbranded and contains only the sentence fragment, “Please stand by, redirecting…”
The devil will see you now.
So much for content
My photos are gone. My existing writing is gone. Facebook does seem to be migrating human beings who were “friends” on my old page, but nothing else works.
Oh my God, I can’t Admin my own page
I can’t Admin my new Facebook page because the “Admin” is “jzeldman” (me at the old account, which Facebook deleted). Perhaps this is why it’s impossible to post content, no apps work, etc. Nice.
Kids, don’t try this at home
All these bugs are probably known to Facebook, and there are probably nice people at Facebook whose job is to execute known secret internal workarounds when helping an actual “celebrity” migrate his or her page. I’m just guessing of course, but it stands to reason that Ashton K or Lady Gaga, if they want a Facebook page, probably don’t have to deal with all this frustrating brokenness. They have people for that.
But I don’t. I’m a web guy. And web stuff should just work.
Filed under: Design, editorial, experience, facebook, findability, glamorous, industry, Information architecture, interface, Layout, Marketing, privacy, Products, Scripting, social networking, software, State of the Web, The Essentials, This never happens to Gruber, Usability, User Experience, UX, Web Design History, Websites, work, Working, Zeldman
Like and Friend are broken in Facebook.
I CANNOT LIKE Happy Cog’s new Facebook page, due to Facebook’s unexplained and arbitrary limitation on how many things a user is allowed to Like. In Facebook’s world, it seems I Like too many things, and that’s bad—even though a chief value of Facebook to advertisers is as a platform where users connect to brands by “Liking” them and encouraging their friends to Like them. Breaking the user/Like connection arbitrarily not only frustrates the user, it also runs counter to Facebook’s business model. Moreover, the vaguely worded error message is a lie. No matter how many things I remove from my pile of Likes, I still cannot Like anything new.
So the real problem may be that I have too many “friends” (i.e. colleagues, business contacts, actual friends, and family). I’m allowed 5000 and I have 5000. If you have 5000 friends, you can’t add more friends, because God forbid you help Facebook grow its network beyond an arbitrary cutoff point. Moreover, if you have 5000 friends, you apparently aren’t allowed to Like anything. You have to choose: friends or brands. Like anyone, I choose friends. As a result, I lose value to Facebook’s advertisers, whose products I can no longer Like. This inability to simultaneously Like people and things maps to nothing in the real world and makes no business sense, but here we are.
So Happy Cog has a Facebook page, and I founded Happy Cog, but I cannot like Happy Cog’s Facebook page. Even if I remove everything else I Like from my list of Facebook likes, I will still not be able to Like Happy Cog’s Facebook page, unless I start removing contacts, which I’m unwilling to do for obvious reasons.
If Facebook were an eager young startup, they would quickly fix this problem, which runs counter to all their business interests and is not based on any real system constraints. But, as we all know, Facebook is an insanely successful company, so they have no incentive to fix the things that are broken in their user experience.
I like Facebook. I don’t mind the brain-dead broken parts of Facebook; all web apps have broken, brain-dead parts. That’s what testing and user feedback are for: to find fix broken, brain-dead stuff. I hate, hate, hate thinking Facebook will never fix what is broken and brain-dead in its site used by half a billion people. Say “Amen,” somebody.
Own Your Data
Captured from Twitter, here is Tom Henrich’s partial reconstruction of my conversation with Tantek Çelik, Glenda Bautista, Andy Rutledge and others on the merits of self-hosting social content and publishing to various sites rather than aggregating locally from external sources.
Touch-based App Design for Toddlers
As always, Luke Wroblewski nails it:
When kids interact with software they explore and engage with anything that looks interesting. Especially if it looks like content. Graphical user interface components don’t.
Consider the example of Dr. Seuss’s ABC book on the iPad. The intro screen uses colorful blobs to bring attention to large hit targets. But tap on one of these elements and up pops a standard modal menu asking you to select from one of three options. Modal menu dialogs and kids don’t mix.
More at lukew.com.