10 May 2014 1 pm eastern

I Cry Inside

MY DAUGHTER cries and begs me not to leave on my business trip. I hold her and tell her I will return soon.

My grandfather died in a plane crash between New York and California. My mother, who was eleven, had begged him not to leave. He lied and told her he would cancel the trip. I never lie to my daughter.

I always thought my grandfather died on a business trip. Two years ago I finally learned he was actually flying to California to divorce my grandmother. My mother never told me.

My grandmother never told her children their father was dead. They figured it out gradually.

When my mother was a young adult, her fiancée died in a plane crash.

My mother was never able to be happy, to feel safe, to trust the world.

One of my jobs is to help my daughter learn to be happy, to feel safe, to trust the world.

It is hard for any parent. Harder when you are divorced. My daughter is sensitive, creative, and has a learning disability. She feels different from other kids. Family is everything to her.

My daughter is everything to me. To support her, I do several jobs. Jobs I love, working with people I love and trust. One of my jobs requires me to travel frequently, staying away for up to a week at a time.

My father worked twelve hours a day to support his family. We grew up in his absence and long shadow.

I am grateful for my daughter’s life and my ability to spend so much time with her. She knows her parents love her and will always be there for her.

But when I leave, she cries, and I cry inside.

Filed under: family, glamorous, parenting, Travel, work, Working

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30 Dec 2011 9 am eastern

The maker makes: on design, community, and personal empowerment

THE FIRST THING I got about the web was its ability to empower the maker. The year was 1995, and I was tinkering at my first website. The medium was raw and ugly, like a forceps baby; yet even in its blind, howling state, it made me a writer, a designer, and a publisher — ambitions which had eluded me during more than a decade of underachieving desert wanderings.

I say “it made me” but I made it, too. You get the power by using it. Nobody confers it on you.

I also got that the power was not for me alone: it was conferred in equal measure on everyone with whom I worked, although not everyone would have the time or desire to use the power fully.

The luckiest makers

Empowerment and desire. It takes extraordinary commitment, luck, and talent to become a maker in, say, music or film, because the production and distribution costs and risks in these fields almost always demand rich outside investors and tightly controlling corporate structures. (Film has held up better than music under these conditions.)

Music and film fill my life, and, from afar, I love many artists involved in these enterprises. But they are mostly closed to you and me, where the web is wide open, and always has been. We all know gifted, hard working musicians who deserve wide acclaim but do not receive it, even after decades of toil. The web is far kinder to makers.

To care is to share

Not only does the web make publishers of those willing to put in the work, it also makes most of us free sharers of our hard-won trade, craft, and business secrets. The minute we grab hold of a new angle on design, interaction, code, or content, we share it with a friend — or with friends we haven’t met yet. This sharing started in news groups and message boards, and flowered on what came to be called blogs, but it can also slip the bounds of its containing medium, empowering makers to create books, meet-ups, magazines, conferences, products, you name it. It is tough to break into traditional book publishing the normal way but comparatively easy to do it from the web, provided you have put in the early work of community building.

The beauty is that the community building doesn’t feel like work; it feels like goofing off with your friends (because, mostly, it is). You don’t have to turn your readers into customers. Indeed, if you feel like you’re turning your readers into customers, you’re doing it wrong.

If you see a chance, take it

The corollary to all this empowerment is that it’s up to each of us to do something positive with it. I sometimes become impatient when members of our community spend their energy publicly lamenting that a website about cats isn’t about dogs. Their energy would be so much better spent starting bow-wow.com. The feeling that something is missing from a beloved online resource (or conference, or product) can be a wonderful motivator to start your own. I created A List Apart because I felt that webmonkey.com wasn’t enough about design and highfive.com was too much about it. If this porridge is too hot and that porridge is too cold, I better make some fresh, eh?

I apologize if I sometimes seem snippy with whiners. My goal is never to make anyone feel bad, especially not anyone in this community. My message to my peers since the days of “Ask Dr Web” has always been: “you can do this! Go do it.” That is still what I say to you all.

Filed under: Best practices, Brands, business, Ideas, parenting, Respect, Self-Employment, Standards, Startups, State of the Web, The Essentials, Web Design, Web Design History, wisdom, zeldman.com

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10 Jun 2010 8 am eastern

Icon: For Love of Barbie

When I was twenty, Barbie was a symbol of oppression with obvious food issues. No way would a future child of mine identify with that.

When I was twenty, “princess” was another word for “child of oppressor.” Monarchs went with pogroms and capitalists.

If I ever had a daughter, she would be one of the people. Or a leader of the people. Or an anarchist. Or most probably an artist. Art was problematic because it also went with corporate capitalism (when not going steady with poverty) but at least the few artists who made money disdained it, if only publicly.

Twenty wasn’t easy.


When I was twenty, when I considered bringing a child into this world of wrong, I pictured her enjoying organic produce and healthy ethnic cuisines.

Decades and chameleon lives later, I was married and we were expecting.

After our daughter was born, I suggested raising her vegetarian. It seemed wrong to feed an angel on the blood and limbs of slaughtered animals. Her mother said she’d go along with the vegetarian angle as long as I did the research and committed to preparing fresh, nutritionally balanced meals that supplied every nutrient our child would need.

So she eats meat.

Mostly she eats french fries.

She sometimes eats at McDonald’s. Also she eats candy and plays with Barbies. She says she is Barbie’s biggest fan. Soon after learning to say Dada and Mama, she asked if she was a princess. We said yes.


What used to be my elegant teakwood dining table is now the staging area for a Barbie apartment. The Barbie pool, Barbie camping van, and Barbie salon that comprise the “apartment” barely leave room for the Barbies, Stacies, and Kellys who make use of these facilities.

The princess turns six in September. She’s working on the party guest list and we’ve already decided on her birthday present: a Barbie house.

Barbie is now fifty. But fifty is the new 49. There’s a reason she’s stuck around all these decades. Turns out it has nothing to do with theory and everything to do with girls.


P.S. Hint to my people: when you go to barbie.com, enable Flash.


Filed under: Brands, Existence, experience, family, glamorous, links, Little People, love, parenting, The Essentials

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27 Feb 2010 9 am eastern

The First Time

A friend’s young son had just used the toilet and wiped himself for the first time.

She congratulated him on being a big boy.

To which he replied:

“Mother. Surely you don’t expect me to do this for the rest of my life.”


Filed under: family, glamorous, Little People, parenting, people

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28 Jul 2009 9 am eastern

In-Box Twenty

Found in my in-box on this gloriously muggy morning:


  • E-mail from a neighborhood mom interested in hiring our child’s nanny in September, when the girl enters kindergarten. Would our nanny work part-time? (No, she would not.)
  • Invitation to speak.
  • Account status message from American Express, freezing my business account.
  • Personal letter from a co-author of CSS.
  • Correspondence from one half of a feud, demanding that A List Apart delete “libelous” comments made by the other half.
  • QA correspondence on Brighter Planet beta.
  • Photo of kid on general store porch-front rocking horse, sent by ex, from mini-vacation they’re taking together.
  • Responses from speakers selected to present at An Event Apart in 2010.
  • Discussion of “send to friend” links in context of COPPA compliance.
  • Raw personal truth from my dear sponsee.
  • Notes from a developer whose web fonts platform I’m beta testing.
  • Query from a mom whose friend is expecting: what do we pay our nanny? Would she take less? (I hope not.)
  • Basecamp notifications concerning Chapters 7, 9, 2, and 4 of Designing With Web Standards, 3rd Edition.
  • Invitation from a social media network’s director of strategic relationships.
  • Milestone reminder.
  • Note from my brother about the release of his CD.
  • Case study for review.
  • Notice of Credit Limit Reduction on my personal account from American Express. “In this difficult economic environment, we all need to make choices about how we spend and save.”
  • Discussions of Happy Cog new business activities in various stages of ripeness.
  • Note about a magic berry that will make me look like a princess.

Typical day.

Filed under: Applications, Brighter Planet, bugs, business, Career, Code, Community, content, Design, ethics, glamorous, homeownership, parenting, work, Zeldman

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31 Dec 2008 10 am eastern

Time Warner Cable canceling Noggin?

I have a full day’s work to do, but I’m home watching my four-year-old. Thus, this morning, Noggin was on.

“Daddy, what’s that black?” my daughter asked, pointing to the TV.

A black crawl eating 20% of the screen announced that Time Warner Cable, New York City’s virtual monopoly cable provider, will stop broadcasting Noggin at midnight tonight.

Comedy Central (home of Jon Stewart’s The Daily Show), MTV, and other Viacom-owned channels will also be lost, the crawl said. But as the parent of a child under five, you’re asleep before The Daily Show comes on, and you haven’t cared about MTV since Run DMC walked this way with Aerosmith.

Time Warner Cable can do what it likes where your personal entertainment needs are concerned. But if they stop broadcasting Noggin, your four-year-old won’t shrug it off. It will be like when great grandma died.

Your mission is clear. You have to save Noggin.

The crawl and the websites of the soon-to-be-cancelled channels list a toll-free 800 number where customers can demand that Time Warner Cable keep Noggin on.

When you call the number, Time Warner announces that it cannot take your call due to “technical difficulties” and hangs up on you.

In its way, it’s kind of brilliant. By not answering their customer feedback number, Time Warner can claim not to have heard from their customers.

Although I subscribe to their overpriced service, I’m no fan. Since I described my frustrations with their fast, high-speed access, Time Warner Cable’s RoadRunner Turbo has continued to pile on the incompetence. This month they sent me a new modem and told me I needed to manually replace my old one. Beside the fact that nothing’s wrong with my old one, the new one isn’t compatible with my set-up, which is wireless.

Time Warner set up the wireless network using their wireless modem, and charges a monthly surcharge for the wireless activity they provide. But they sent me a non-wireless modem as a replacement. A two-man shop in Kazakhstan’s smallest town would not send a non-wireless modem to replace a wireless one. But Time Warner Cable does, because they are a monopoly and under no pressure to offer competent service.

And yet, although Time Warner Cable’s uncountable levels of existential suckage could induce vomiting in a giraffe, reality is never as clear-cut as a crawl on Noggin.

It is obvious that Time Warner Cable and Viacom are playing hardball in a price negotiation. Time Warner wants the Viacom channels cheaper than Viacom wants to sell them. Instead of working out a deal like mensches, the companies are taking their impasse to the public, and playing on the anxieties of parents with young children. Indeed, Viacom appears the guiltier company, since it is Viacom that is running crawls on its channels and popups on its websites, using the kind of language and typography more properly reserved for fake terror threat alerts.

Although Time Warner doesn’t answer its customer feedback number, some of the company’s phone numbers still work, and if you loop your way through a sufficient number of audio menus, you soon hear the company’s claim to be negotiating with Viacom.

If it were only about me, both companies could stuff it.

Will no one think of the children?

[tags]Viacom, Time Warner Cable, Noggin, high-speed access[/tags]

Filed under: arts, glamorous, New York City, parenting, tv, work

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23 Nov 2008 5 pm eastern

Kids say the darnedest things. Say the darnedest things. Say the darnedest things.

“Daddy, let’s play dinosaur. You can be the daddy dinosaur, mommy can be the mommy dinosaur, I can be the baby dinosaur, and doggy can be the doggy dinosaur.”

“Okay.”

“Daddy, let’s play leprechaun. You can be the daddy leprechaun, mommy can be the mommy leprechaun, I can be the baby leprechaun, and doggy can be the doggy leprechaun.”

“Okay.”

“Daddy, let’s play vampire. You can be the daddy vampire, mommy can be the mommy vampire, I can be the baby vampire, and doggy can be the doggy vampire.”

“Okay.”

Parenting a four-year-old is like living with Rain Man.

[tags]myglamorouslife[/tags]

Filed under: family, glamorous, parenting

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7 Aug 2008 10 am eastern

Death

Ava, who is nearly four, is not so bothered about Daddy’s crippling monster toe, but great-grandma’s passing still troubles her.

She has calculated, correctly, that if great-grandma can die, anyone she loves is fair game.

Sometimes Ava defies the inescapable logic. She’ll tell a stranger, “My great-grandma died, but my grandma is never going to die.”

At other times, she plea bargains: “Mama,” she says, cuddling on the couch, “I don’t want you to leave me.”

She knows the happy part is that great-grandma is in heaven, but the sad part is that we don’t get to see her any more. And that she can’t talk. Or write letters. Or go to church. Or anything.

In short, she knows that dead is dead. And while she accepts the heaven part, the consolation is abstract.

Novelist Anne Rice lost her daughter in 1972. From the pain of this infinitely unfolding tragedy, she conceived a series of works about vampires, whom she portrays as god-like, immortal beings. In Rice’s vampire novels, a vampire seeking companionship in the dark night of eternity can confer “the dark gift” of immortality on a mortal by biting them just so. The series resonates in part because it darkly mirrors normal human experience. Life itself is a dark gift: every parent knows their child will suffer and die.

Our daughter is not yet on intimate terms with death, but the two have now met and exchanged a few words.

[tags]ava, family, growing up, death, glamorous, myglamorouslife[/tags]

Filed under: family, glamorous, parenting, Zeldman

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30 Jun 2008 10 am eastern

What happened here

It’s been a month for milestones.

On May 31, my site turned 13 years old.

On June 7, making the previous milestone and all others possible, I had 15 years without a drink or drug.

On Saturday June 28, Carrie and I celebrated five years of marriage by hiring a babysitter, eating a meal, and bumming around the east village.

Between these landmarks came a flight to Pittsburgh and back-to-back train trips from New York to Washington DC, and Boston.

In the last-named burg we put on a two-day design conference for people who make websites.

At home during this same period, our daughter outgrew last month’s clothes, began swimming, got a big-girl bed, attended and graduated summer camp, stopped being even slightly afraid of school, hung out with her grandma, and advanced so much intellectually and emotionally that it would qualify as science fiction if it weren’t the lived experience of ’most everyone who has kids.

Between all that came the usual tumult of client meetings, client projects, and potential new business, giddily intermingled with the publication of two A List Apart issues. Make that three issues as of tomorrow.

Been busy.

If I had to pick an image to symbolize the month, it would be me on a rerouted slow Amtrak train from Boston to New York, using an iPhone and one finger to peck out a strategic response to an 80 page RFP.

That would have been the image, but now there’s a new one. For now there’s today.

On the calendar it is Happy Cog New York’s moving day. Today I pack up what for 18 years was either my apartment or Happy Cog’s New York City headquarters (and was most often both).

I hit bottom in this place. Ended a short-lived, tragically wrong first marriage. Rebuilt my life one cell at a time. Found self. Found love. Became a web designer. Found the love of my life. Married well, had a magical child. Wrote two books. Made money and lost it a couple of times over. Founded a magazine. Co-founded a movement. Worked for others. Freelanced. Founded an agency. Grew it.

It all happened here.

This gently declining space that has been nothing but an office since December and will soon be nothing at all to me, this place I will empty and vacate in the next few hours, has seen everything from drug withdrawal to the first stirrings of childbirth. Happiness, anguish, farting and honeymoons. Everything. Everything but death.

Even after our family moved, the place was never empty. The heiress to an American fine art legacy came here, to this dump, to talk about a potential project. Two gentlemen who make an extraordinary food product came here many times to discuss how their website redesign was going.

When I wasn’t meeting someone for lunch, I went downstairs to this wonderful little place to take away a small soup and a sandwich, which I ate at my desk while reading nytimes.com. Helming the take-away lunch place are three Indian women who are just the sweetest, nicest people ever. The new studio is just far enough away that I will rarely see these ladies any more. I will miss them.

I will miss Josef, the super here, with his big black brush mustache and gruff, gently-East-European-accented voice. He will miss me, too. He just told me so, while we were arranging for the freight elevator. We were kind to him after his heart attack and he has been kind to us since he arrived—the last in a long series of supers caught between an aging building and a rental agent that prefers not to invest in keeping the place up. The doormen and porters, here, too, some of whom I’ve known for nearly twenty years, my God. Can’t think about that.

I will miss being able to hit the gym whenever I feel like it and shower right in my workplace.

And that is all.

This is the death of something but it is the birth of something more. We take everything with us, all our experiences (until age robs us of them one by one, and even then, they are somewhere—during the worst of my mother’s Alzheimer’s, she reacted, however subtly, to Sinatra). We take everything with us. The stink and glory of this place will stay on me even when we are set up in our slick new space. It will be with me long after the landlord’s collection letters have stopped. This place, what happened here, will live until my head cracks like a coconut, and then some.

And now I pre-pack. Adieu, adieu.

[tags]happycog, moves, moving, newyork, NYC, design, webdesign, alistapart, wedding, anniversary, zeldman, zeldman.com, 5years, 13years, 15years[/tags]

Filed under: 13 years, A List Apart, An Event Apart, Boston, business, Career, cities, conferences, Design, dreams, eric meyer, events, experience, family, glamorous, Happy Cog™, parenting, people, Philadelphia, Publications, Publishing, Web Design, Zeldman, zeldman.com

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15 Jun 2008 8 am eastern

Number Nine

Early this morning, in my last deep sleep, I was tormented by a nightmare concerning our three-year-old. In my dream, she was chasing some happy bauble. Call it a big floating bubble filled with sunshine. The bubble blew out of the park. She ran after it. I ran after her.

The bubble floated above a big street filled with speeding cars. I called her name and shouted stop, but she did not hear me or would not listen. Giggling and burbling, all young enthusiasm for the chase, she ran into the street of speeding cars. I ran into it after her.

The pursuit continued, block after block. The oblivious bubble. The excited child, dashing into street after street of speeding cars. Me behind, never able to catch up, never able to protect her, never able to make her stop.

Happy Father’s Day.

[tags]dreams, family, glamorous, parenting[/tags]

Filed under: dreams, family, glamorous, parenting

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