Why I am letting my Google IO invitation expire
HI, [REDACTED]. Thanks for writing to express your concern about my failure to redeem my Google IO promo code. It’s kind of a funny story.
I received a Google IO invitation (copied and pasted below) but didn’t follow up on it because the invitation did not say anything about what Google IO is, who it is for, or why I would want to attend it (if it is an event) or use it (if it is software) or do something else with it (if it is something else).
The Google IO invitation merely gave me complicated directions to sign up for Google IO, no doubt on the assumption that I would gladly attend, download, or sign up for anything that comes from Google, even without knowing what it is; and that, as an unemployed millionaire, I would have plenty of free time to decipher and obey complicated sign-up directions without knowing anything about the product, service, or event.
One of the complexities Google mentions in their invitation letter which fails to explain anything about the product or service they want me to sign up for is that, to qualify for Google IO, I must start a Google+ account. They don’t explain what Google+ is, either, but as it happens, I already have a Google+ account.
My Google+ account is assigned to my Gmail address. But instead of writing to me there, Google wrote to me at my zeldman.com address. My zeldman.com address is actually managed via Gmail, so I should be able to log into my Google+ account whether I am signed in as my Gmail identity or my zeldman.com identity, but Google+ doesn’t work that way. Google+ only works for free Gmail accounts. It does not work for paid corporate accounts like mine. That has always seemed an odd decision to me: if you can only provide services to a subgroup of your users, why not choose the subgroup that pays? But I am not Google.
So Google wrote to my zeldman.com address, which they won’t allow me to associate with my Google+ address, to invite me to start a Google+ account (which I already have) on my zeldman.com account, which they won’t support. And if I do that (which I can’t), and some other complicated stuff, they promise that I will then be able to participate in Google IO, whatever that is.
And now they have written to warn me that my Google IO, whatever it is, will stop being offered if I don’t sign up (which I can’t) right away. And they even convinced you, my friend, to send a personal note ensuring that I don’t miss the opportunity to sign up for their unspecified product or service with the account they don’t support before the unexplained offer is terminated.
While I should be curious about Google IO and what I will miss if I fail to take advantage of the cumbersome offer, what I’m actually far more curious about is how an organization that can’t write an effective direct marketing email message has managed to become one of the most powerful corporations of the 21st century.
We recently sent you an invitation to register for Google I/O 2012 and noticed that you have not redeemed your promo code, which will expire at midnight PDT on March 25.
[ How to register ]
1. Make sure you have a Google+ account as it is required to register. Get Google+ at http://www.google.com/+
2. Visit the registration page at
3. Use Promo Code: [REDACTED]. This code can only be used once.
[ Tips to Ensure Successful Payment With Google Wallet ]
1. Make sure your Google Wallet account is tied to the same Google+ account you use to register.
2. In case your bank declines your purchase through Google Wallet, you may need to call the bank that issued your credit card and let them know that you want to make a large purchase. Some banks may decline large purchases that appear to be out of your normal purchase behavior.
3. If Google Wallet is not available in your country, please email email@example.com to have our support team process your payment.
[ Tips to Ensure Successful Registration With Google+ ]
1. Sign into your Google+ account before you try to redeem your code.
2. To ensure you have created a Google+ account, log into your Google account and go to https://plus.google.com/. If you land on a page asking you “To join, create a public Google profile.” then you don’t yet have a Google+ account and follow the instructions to create one.
3. If you have multiple Google accounts, be sure to sign out of all Google accounts and sign in with only your Google+ enabled account.
4. You can use a personal or company managed Google+ enabled account to complete your registration.
If you have any questions, please email firstname.lastname@example.org.
The Google I/O Team
HTML5, CSS3, UX, Design: Links from An Event Apart Boston 2011
THE SHOW IS OVER, but the memories, write-ups, demos, and links remain. Enjoy!
Speakers, attendees, parties, and the wonders of Boston, captured by those who were there.
Jeremy Keith quite effectively live-blogs my opening keynote on the particular opportunities of Now in the field of web design, and the skills every designer needs to capitalize on the moment and make great things.
Related to my talk: Jeremy Keith’s original write-up on a notorious but all-too-common practice. If your boss or client tells you to design this pattern, just say no. Design that does not serve users does not serve business.
“In his opening keynote … Jeffrey Zeldman talked about the skills and opportunities that should be top of mind for everyone designing on the Web today.” Luke Wroblewski’s write-up.
“As a consultant, [Whitney] spends a lot of time talking about UX and inevitably, the talk turns to deliverables and process but really we should be establishing a philosophy about how to treat people, in the same way that visual design is about establishing a philosophy about how make an impact. Visual design has principles to achieve that: contrast, emphasis, balance, proportion, rhythm, movement, texture, harmony and unity.” In this talk, Whitney proposed a set of 10 principles for UX design.
Live blogging by Jeremy Keith. Veerle, a noted graphic and interaction designer from Belgium, shared her process for discovering design through iteration and experimentation.
Luke’s live awesomeness cannot be captured in dead written words, but Mr Keith does a splendid job of quickly sketching many of the leading ideas in this key AEA 2011 talk.
See also: funky dance moves with Luke Wroblewski, a very short video I captured as Luke led the crowd in the opening moves of Michael Jackson’s “Thriller.”
“The next talk here at An Event Apart in Boston is one I’ve really, really, really been looking forward to: it’s a presentation by my hero Ethan Marcotte.”
Ethan’s amazing talk—a key aspect of design in 2011 and AEA session of note—as captured by the great Luke Wroblewski.
“In his presentation at An Event Apart in Boston, MA 2011 Jared Spool detailed the importance and role of links on Web pages.” No writer can capture Jared Spool’s engaging personality or the quips that produce raucous laughter throughout his sessions, but Luke does an outstanding job of noting the primary ideas Jared shares in this riveting and highly useful UX session.
Luke W: “In his All Our Yesterdays presentation at An Event Apart in Boston, MA 2011 Jeremy Keith outlined the problem of digital preservation on the Web and provided some strategies for taking a long term view of our Web pages.”
Although it is hard to pick highlights among such great speakers and topics, this talk was a highlight for me. As in, it blew my mind. Several people said it should be a TED talk.
Luke: “In his Idea to Interface presentation at An Event Apart in Boston, MA 2011 Aarron Walter encouraged Web designers and developers to tackle their personal projects by walking through examples and ways to jump in. Here are my notes from his talk.”
Compiled by the speaker, links include Design Personas Template and Example, the story behind the illustrations in the presentation created by Mike Rhode, Dribble, Huffduffer, Sketchboards, Mustache for inserting data into your prototypes, Keynote Kung Fu, Mocking Bird, Yahoo Design Patterns, MailChimp Design Pattern Library, Object Oriented CSS by Nicole Sullivan and more!
“In his Smoke Gets In Your Eyes presentation at An Event Apart in Boston, MA 2011 Andy Clarke showcased what is possible with CSS3 animations using transitions and transforms in the WebKit browser.” Write-up by the legendary Luke Wroblewski.
The “Mad Men” opening titles re-created entirely in CSS3 animation. (Currently requires Webkit browser, e.g. Safari, Chrome.)
Anthony Calzadilla, a key collaborator on the Mad Men CSS3 animation, showcases his works.
Pure CSS3 box-shadow page curl effect. Mentioned during Ethan Marcotte’s Day 3 session on exploring CSS3.
Fascinating article by Anton Peck (who attended the show). Proposed: a solution to a key problem with CSS transitions. (“Even now, my main issue with transitions is that they use the same time-length value for the inbound effect as they do the outbound. For example, when you create a transition on an image with a 1-second duration, you get that length of time for both mousing over, and mousing away from the object. This type of behavior should be avoided, for the sake of the end-user!”)
Ethan Marcotte: “Hello. I am here to discuss CSS3 gradients. Because, let’s face it, what the web really needed was more gradients.”
Like it says.
By the incomparable John Allsopp.
These sessions were not captured
Some of our best talks were not captured by note-takers, at least not to my knowledge. They include:
- Eric Meyer: CSS Anarchist’s Cookbook
- Mark Boulton: Outing the Mind: Designing Layouts That Think for You
- Jeff Veen: Disaster, DNA, and the Fathomless Depth of the Web
It’s possible that the special nature of these presentations made them impossible to capture in session notes. (You had to be there.)
There are also no notes on the two half-day workshop sessions, “Understand HTML5 With Jeremy Keith,” and “Explore CSS3 With Ethan Marcotte.”
What have I missed?
Attendees and followers, below please add the URLs of related educational links, write-ups, and tools I’ve missed here. Thanks!
Filed under: An Event Apart, Archiving, Boston, Career, cities, Code, Community, conferences, content, creativity, CSS, CSS3, Design, Designers, development, Education, events, Fonts, glamorous, Happy Cog™, HTML, HTML5, Ideas, industry, Information architecture, IXD, Layout, Marketing, Markup, people, photography, Real type on the web, The Profession, This never happens to Gruber, Typekit, Usability, User Experience, UX, W3C, Web Design, Web Design History, Web Standards, webfonts, Websites, webtype, Zeldman
Migrating from a conventional Facebook account to a public figure (“fan”) page – a report from the trenches
BECAUSE FACEBOOK LIMITS USERS to 5,000 contacts, I had to migrate from a conventional user account to what used to be called a “fan” page and is now called an “Artist, Band or Public Figure” page. (Page, not account, notice.)
There’s a page on Facebook called “Create a Page” that is supposed to seamlessly migrate from a conventional user account to a public figure (aka “fan”) page.
The page says it will only migrate your connections—it will lose all your content, photos, apps, and so on—and Facebook means it. After migrating, all my stuff is gone. Years of photos, wall posts, blog posts, tweets, you name it. Even the “help” page link is gone once you’ve migrated, so you can’t refer to any help documentation to find out where all your stuff went and if any of it can be saved.
Custom URL breaks on migration
Because of an idiocy in the database, you can’t keep your existing custom URL, since, when you request it, Facebook tells you it is “taken.” My Facebook page was “jzeldman,” but that URL is “taken” by a fellow named “Jeffrey Zeldman,” so I can’t use it on my Jeffrey Zeldman page. So I had to change to a new URL (“JeffreyZeldman”) and now all my admin links (for instance at facebook.com/happycog) are broken, as they point to the old user page instead of the new fan page. At the very least, Facebook should seamlessly redirect from facebook.com/jzeldman (my old URL) to facebook.com/JeffreyZeldman (the new one), but it does not.
So all my other social media sites that point to the old Facebook account need to be updated by hand, and any third-party links will now be broken because Facebook doesn’t let you keep your custom URL during a migration.
Third-party apps disappear completely
Likewise, none of the third-party functionality (Twitter, Tumblr, Flickr, RSS, and so on) has migrated from the user page to the fan page, and there is no information explaining how to reconnect these apps.
No reasonable app like the ones I’ve mentioned appears in the “apps” section of the sidebar on my new page. When I look for additional apps, I get treated to a bloated browse of crappy apps nobody on earth uses, whose creators probably made deals with Facebook in hopes that newbies would be persuaded to hook up these contraptions. You can find “PhotoMyButt” but not Flickr.
I, however, use Flickr.
So, since I can’t find it in the big dull browse, I resort to Facebook’s Apps’ “Search” box. Typing Flickr in that box is exciting. Instead of being taken to the Flickr apps on Facebook, I’m treated to endless redirects courtesy of a broken PHP script that loops infinitely forever suffering like Christ on the cross world without end amen while never actually resolving. Each new partial page that loads for an instant before being replaced by the next is undesigned and unbranded and contains only the sentence fragment, “Please stand by, redirecting…”
The devil will see you now.
So much for content
My photos are gone. My existing writing is gone. Facebook does seem to be migrating human beings who were “friends” on my old page, but nothing else works.
Oh my God, I can’t Admin my own page
I can’t Admin my new Facebook page because the “Admin” is “jzeldman” (me at the old account, which Facebook deleted). Perhaps this is why it’s impossible to post content, no apps work, etc. Nice.
Kids, don’t try this at home
All these bugs are probably known to Facebook, and there are probably nice people at Facebook whose job is to execute known secret internal workarounds when helping an actual “celebrity” migrate his or her page. I’m just guessing of course, but it stands to reason that Ashton K or Lady Gaga, if they want a Facebook page, probably don’t have to deal with all this frustrating brokenness. They have people for that.
But I don’t. I’m a web guy. And web stuff should just work.
Filed under: Design, editorial, experience, facebook, findability, glamorous, industry, Information architecture, interface, Layout, Marketing, privacy, Products, Scripting, social networking, software, State of the Web, The Essentials, This never happens to Gruber, Usability, User Experience, UX, Web Design History, Websites, work, Working, Zeldman
The Big Web Show Episode 15: Social Media, Social Capital
Tara Hunt, social media entrepreneur, author of The Whuffie Factor, cofounder of Citizen Agency, and one of Fast Company’s “women in tech—nine thought leaders who are changing our ideas about technology” is our guest on today’s episode of The Big Web Show, co-hosted as always by Dan Benjamin, and taped in front of a live internet audience.
The Big Web Show (“Everything Web That Matters”) is taped live in front of an internet audience every Thursday at 1:00 PM ET on live.5by5.tv. Edited episodes can be watched afterwards, often within hours of taping, via iTunes (audio feed | video feed) and the web.
Yesterday, in response to something Tantek Çelik said here, Jeff Croft wrote a thoughtfully provocative piece arguing that informed web designers should encourage—or at least not worry about—the widespread misuse of the term “HTML5″ as a buzzword covering everything from CSS3 and web fonts to excitement about the new Webkit-powered mobile platforms:
…I think there’s actually a very good reason why we should, in fact, embrace the term “HTML5” as an overarching buzzword for this latest round of web standards and specifications. Our industry has proven on several occasions that we don’t get excited about new, interesting, and useful technologies and concepts until such a buzzword is in place.
There is much to be said for Jeff’s point of view, although such fuzziness is a slippery slope. In the upcoming issue of .net magazine which I guest-edited, I refer to the current set of opportunities half-jocularly as “Web 2.1,” and while the title is a goof, it is also an attempt to encapsulate an exciting new phase of web design and experience. Instead of forging such constructions, perhaps it is best to go with what the market has seized upon—and “HTML5″ is certainly that.
To encourage what should be encouraged, yet not add confusion to an already over-vague understanding, folks like us might want to say, “HTML5 and related technologies,” or “HTML5 and other new technologies,” or something along those lines.
Sure, it’s a bit stiff. But such a construction allows us to participate in the current frenzy and be understood by non-technical people while not fostering further misunderstandings—particularly as we also need to concern ourselves with web colleagues’ and students’ knowledge of what HTML5 is and is not.
Content wants to be paid for
Content wants to be free like communism works, like sex is just for fun, like a few days of snow disprove global warming. That the web’s existence makes all content free is a Brooklyn Bridge most of us have bought, but it just ain’t true, as Erin Kissane makes clear in Content is Expensive at Incisive.nu.
Go there, read it, and understand why (just like newspaper reporting and books) web content costs money and must be paid for or subsidized. Either that or it must serve some secondary benefit that brings in the bucks: for instance, a free web design blog might lead to paying web design gigs for its author, or so they say.
Then read Part Two: Paying For It, where Kissane considers each of these methods of subsidizing content “and how they relate to our work as content and editorial strategists.”
(Of course there will always be web content that is purely a labor of love. That is why we love the web. And it’s kind of sad, quite frankly, that you almost can’t write “Shit My Dad Says” or create a LOLcats page purely out of love any more; that even stuff tossed off as a laugh ends up being “monetized.” By the way, whoever came up with that word should be deathetized by beatingization. But I digress.)
Doctorow on Pricing
In Publishers Weekly, blogger, novelist, and bon vivant Cory Doctorow discusses price discrimination(“the idea that you make more money by segmenting your customers based on how much they’re willing to spend”) and demand elasticity (“the straightforward idea that new customers will come into your shop if you lower prices”) and the roles played by hardcover and paperback, Kindle and iPad, Amazon and publishers in the future of book publishing.
You are a shameless self promoter!” he said.
I can’t speak to the “shame” part, but for the rest: guilty as charged.
Self-promotion may appear revolting, but it’s the only promotion that’s guaranteed in this business. Do it right, and only haters will hate you for it. To get, you must give.
Love your work
If you write or design, you must believe in what you do. If you don’t believe you have something to express, there are plenty of other jobs out there. If you believe in what you do, and if you’re doing it for real, you must find ways to let people know about it.
Sometimes this takes the direct form of a case study. The assumption in publishing such a study is that someone out there might be interested in the service your team provided, the thinking you brought to the problem, and so on.
There is a difference between being arrogant about yourself as a person and being confident that your work has some value. The first is unattractive, the second is healthy and natural. Some people respond to the one as if it were the other. Don’t confuse them. Marketing is not bragging, and touting one’s wares is not evil. The baker in the medieval town square must holler “fresh rolls” if he hopes to feed the townfolk.
The love you make
But direct self-promotion is ineffective and will go unnoticed unless it is backed by a more indirect (and more valuable) form of marketing: namely, sharing information and promoting others.
Is your Twitter feed mostly about your own work, or do you mainly link to interesting work by others? Link blogs with occasional opinions (or occasional techniques, or both) get read. The more you find and promote other people’s good work, the more in-the-know and “expert” you are perceived to be—and the more you (or your brand, if you must) are liked.
You can’t fake this. If you’re linking to other people’s work as a ploy to make others link back, it’s obvious, and you’ll fail. If you’re sharing half-baked information half-heartedly, nobody will stick around.
This may sound Jedi-mind-trick-ish, but never create a blog or a Twitter feed with the explicit idea of promoting yourself. Create for the joy of creating. Share for the joy of the sharing, and because the information you’re sharing genuinely excites you. Do that, and the rest will follow.
Click My Lit Panel
In “New Publishing and Web Content,” a proposed panel for SXSW Interactive, I will lead book and new media publisher and entrepreneur Lisa Holton, designer, writer, and W.W. Norton creative director Mandy Brown, novelist, web geek, and Harper’s editor Paul Ford, and writer, editor, and content strategist Erin Kissane in an honest and freewheeling exploration of the creative, strategic, and marketing challenges of traditional and online publishing—and how content strategy and design can help.
Topics covered will include:
- What is content strategy?
- For magazines that are born digital, what opportunities and challenges does the internet offer editors and publishers?
- For traditional magazines, what opportunities and challenges does the internet offer editors and publishers?
- How can traditional book publishers harness the energy and talent of the online community?
- What new forms are made possible by the intersection of traditional publishing and social networking?
- How can design facilitate reading?
- How can design encourage readers to become writers and publishers?
- What is the future of magazines and newspapers?
- What is the future of books?
- How can editors and publishers survive and thrive in this new climate?
If this sounds like a panel you’d enjoy seeing, vote for New Publishing and Web Content via the SXSW Interactive Panel picker.
Filed under: A List Apart, Appearances, business, Community, conferences, content, Design, events, Ideas, industry, Marketing, Publications, Publishing, Small Business, speaking, Standards, State of the Web, Surviving, SXSW
It’s outrageous that the CSS standard created in 1996 is not properly supported in Outlook 2010. Let’s do something about it.
Hundreds of millions use Microsoft Internet Explorer to access the web, and Microsoft Outlook to send and receive email. As everyone reading this knows, the good news is that in IE8, Microsoft has released a browser that supports web standards at a high level. The shockingly bad news is that Microsoft is still using the Word rendering engine to display HTML email in Outlook 2010.
What does this mean for web designers, developers, and users? In the words of the “Let’s Fix It” project created by the Email Standards Project, Campaign Monitor, and Newism, it means exactly this:
[F]or the next 5 years your email designs will need tables for layout, have no support for CSS like float and position, no background images and lots more. Want proof? Here’s the same email in Outlook 2000 & 2010.
It’s difficult to believe that in 2009, after diligently improving standards support in IE7 and now IE8, Microsoft would force email designers to use nonsemantic table layout techniques that fractured the web, squandered bandwidth, and made a joke of accessibility back in the 1990s.
Accounting for stupidity
For a company that claims to believe in innovation and standards, and has spent five years redeeming itself in the web standards community, the decision to use the non-standards-compliant, decades-old Word rendering engine in the mail program that accompanies its shiny standards-compliant browser makes no sense from any angle. It’s not good for users, not good for business, not good for designers. It’s not logical, not on-brand, and the very opposite of a PR win.
Rumor has it that Microsoft chose the Word rendering engine because its Outlook division “couldn’t afford” to pay its browser division for IE8. And by “couldn’t afford” I don’t mean Microsoft has no money; I mean someone at this fabulously wealthy corporation must have neglected to budget for an internal cost. Big companies love these fictions where one part of the company “pays” another, and accountants love this stuff as well, for reasons that make Jesus cry out anew.
But if the rumor’s right, and if the Outlook division couldn’t afford to license the IE8 rendering engine, there are two very simple solutions: use Webkit or Gecko. They’re both free, and they both kick ass.
Why it matters
You may hope that this bone-headed decision will push millions of people into the warm embrace of Opera, Safari, Chrome, and Firefox, but it probably won’t. Most people, especially most working people, don’t have a choice about their operating system or browser. Ditto their corporate email platform.
Likewise, most web designers, whether in-house, agency, or freelance, are perpetually called upon to create HTML emails for opt-in customers. As Outlook’s Word rendering engine doesn’t support the most basic CSS layout tools such as
float, designers cannot use our hard-won standards-based layout tools in the creation of these mails—unless they and their employers are willing to send broken messages to tens millions of Outlook users. No employer, of course, would sanction such a strategy. And this is precisely how self-serving decisions by Microsoft profoundly retard the adoption of standards on the web. Even when one Microsoft division has embraced standards, actions by another division ensure that millions of customers will have substandard experiences and hundreds of thousands of developers still won’t get the message that our medium has standards which can be used today.
So it’s up to us, the community, to let Microsoft know how we feel.
Participate in the Outlook’s Broken project. All it takes is a tweet.
[tags]browsers, bugs, IE8, outlook, microsoft, iranelection[/tags]