Today’s Big Web Show guest is Abby Covert, Information Architect; curator of IA Summit; co-founder of World IA Day; president of IA Institute; teacher in the Products of Design MFA program at New York’s School of Visual Arts; and author of How To Make Sense of Any Mess, a “brilliant introduction to information architecture” (Peter Morville) that is frequently purchased at Amazon with Don’t Make Me Think and The Design of Everyday Things, the two classics of usable design.
Discussed: why IA matters now more than ever, the difference between IA and content strategy (IA is building the vehicle, CS is putting fueling it and making sure it won’t run out of gas), writing and designing a book, building agreement among stakeholders, “not having opinions, not having ideas of one’s own,” IA’s origins in language and structure, the fun of the IA Summit, the creation and growth of World IA Day, the joy of teaching, and more.
TUESDAY, 3 APRIL 2012, was Day II of An Event Apart Seattle, a sold-out, three-day event for people who make websites. If you couldn’t be among us, never fear. The amazing Luke Wroblewski (who leads a day-long seminar on mobile web design today) took excellent notes throughout the day, and shares them herewith:
In his The Future is Now talk at An Event Apart in Seattle, WA 2012 Eric Meyer talked about some of the visual effects we can achieve with CSS today. Create shiny new visual elements with no images using progressive enhancement and CSS that is available in all modern browsers.
In his A Philosophy of Restraint talk at An Event Apart in Seattle, WA 2012 Simon Collison outlined his design philosophy and how he applies it to web projects. Embrace constraints; simplicity and complexity; design aesthetic; design systems as foundations that prepare us for future projects and complexity; affordances and type; focus and content; audit and pause — prevent catastrophic failures and shine a new light on what you’ve learned with each project.
In his Touch Events talk at An Event Apart in Seattle, WA 2012 Peter-Paul Koch talked about touch support in mobile browsers and how to handle touch events in web development. Includes a ranking of current mobile browsers; interaction modes in mobile versus desktop (mouse) and keyboard — how do we adjust scripts to work with touch?; touch events; supporting modes; event cascade; and “stick with click.”
Mobile to the Future – Luke Wroblewski
Alas, Luke could not take notes on his own presentation. Here’s what it was about: When something new comes along, it’s common for us to react with what we already know. Radio programming on TV, print design on web pages, and now web page design on mobile devices. But every medium ultimately needs unique thinking and design to reach its true potential. Through an in-depth look at several common web interactions, Luke outlined how to adapt existing desktop design solutions for mobile devices and how to use mobile to expand what’s possible across all devices.Instead of thinking about how to reformat your websites to fit mobile screens, attendees learned to see mobile as way to rethink the future of the web.
In her What’s Your Problem? Putting Purpose Back into Your Projects talk at An Event Apart in Seattle, WA 2012 Whitney Hess outlined the value of learning about opportunities directly from customers. Understand the problem before designing the solution. Ask why before you figure out how. There is no universal solution for all our projects, we need to determine which practices are “best” through our understanding of problems. Our reliance on best practices is creating a world of uniform websites that solve no one’s problem. Leave the desk and interact with people. Rather than the problem solver, be the person who can see the problem.
At An Event Apart in Seattle WA 2012, Jared Spool walked through what makes a design intuitive, why some users need different treatment, and the role of design. Current versus acquired knowledge and how to bridge the gap (how to train users, thus making your site or app “intuitive”). Redesigns and how to avoid disaster. Design skills. The gap between current knowledge and target knowledge is where design happens. Why intuitive design is only possible in small, short iterations.
Day III begins in 90 minutes. See some of you there.
YOU FIND ME ENSCONCED in the fabulous Buckhead, Atlanta Intercontinental Hotel, preparing to unleash An Event Apart Atlanta 2011, three days of design, code, and content strategy for people who make websites. Eric Meyer and I co-founded our traveling web conference in December, 2005; in 2006 we chose Atlanta for our second event, and it was the worst show we’ve ever done. We hosted at Turner Field, not realizing that half the audience would be forced to crane their necks around pillars if they wanted to see our speakers or the screen on which slides were projected.
Also not realizing that Turner Field’s promised contractual ability to deliver Wi-Fi was more theoretical than factual: the venue’s A/V guy spent the entire show trying to get an internet connection going. You could watch audience members twitchily check their laptops for email every fourteen seconds, then make the “no internet” face that is not unlike the face addicts make when the crack dealer is late, then check their laptops again.
The food was good, our speakers (including local hero Todd Dominey) had wise lessons to impart, and most attendees had a pretty good time, but Eric and I still shudder to remember everything that went wrong with that gig.
Not to jinx anything, but times have changed. We are now a major three-day event, thanks to a kick-ass staff and the wonderful community that has made this show its home. We thank you from the bottoms of our big grateful hearts.
I will see several hundred of you for the next three days. Those not attending may follow along:
Jeremy Keith quite effectively live-blogs my opening keynote on the particular opportunities of Now in the field of web design, and the skills every designer needs to capitalize on the moment and make great things.
Related to my talk: Jeremy Keith’s original write-up on a notorious but all-too-common practice. If your boss or client tells you to design this pattern, just say no. Design that does not serve users does not serve business.
“As a consultant, [Whitney] spends a lot of time talking about UX and inevitably, the talk turns to deliverables and process but really we should be establishing a philosophy about how to treat people, in the same way that visual design is about establishing a philosophy about how make an impact. Visual design has principles to achieve that: contrast, emphasis, balance, proportion, rhythm, movement, texture, harmony and unity.” In this talk, Whitney proposed a set of 10 principles for UX design.
“In his presentation at An Event Apart in Boston, MA 2011 Jared Spool detailed the importance and role of links on Web pages.” No writer can capture Jared Spool’s engaging personality or the quips that produce raucous laughter throughout his sessions, but Luke does an outstanding job of noting the primary ideas Jared shares in this riveting and highly useful UX session.
Luke W: “In his All Our Yesterdays presentation at An Event Apart in Boston, MA 2011 Jeremy Keith outlined the problem of digital preservation on the Web and provided some strategies for taking a long term view of our Web pages.”
Although it is hard to pick highlights among such great speakers and topics, this talk was a highlight for me. As in, it blew my mind. Several people said it should be a TED talk.
Luke: “In his Idea to Interface presentation at An Event Apart in Boston, MA 2011 Aarron Walter encouraged Web designers and developers to tackle their personal projects by walking through examples and ways to jump in. Here are my notes from his talk.”
Compiled by the speaker, links include Design Personas Template and Example, the story behind the illustrations in the presentation created by Mike Rhode, Dribble, Huffduffer, Sketchboards, Mustache for inserting data into your prototypes, Keynote Kung Fu, Mocking Bird, Yahoo Design Patterns, MailChimp Design Pattern Library, Object Oriented CSS by Nicole Sullivan and more!
“In his Smoke Gets In Your Eyes presentation at An Event Apart in Boston, MA 2011 Andy Clarke showcased what is possible with CSS3 animations using transitions and transforms in the WebKit browser.” Write-up by the legendary Luke Wroblewski.
Fascinating article by Anton Peck (who attended the show). Proposed: a solution to a key problem with CSS transitions. (“Even now, my main issue with transitions is that they use the same time-length value for the inbound effect as they do the outbound. For example, when you create a transition on an image with a 1-second duration, you get that length of time for both mousing over, and mousing away from the object. This type of behavior should be avoided, for the sake of the end-user!”)
BECAUSE FACEBOOK LIMITS USERS to 5,000 contacts, I had to migrate from a conventional user account to what used to be called a “fan” page and is now called an “Artist, Band or Public Figure” page. (Page, not account, notice.)
There’s a page on Facebook called “Create a Page” that is supposed to seamlessly migrate from a conventional user account to a public figure (aka “fan”) page.
The page says it will only migrate your connections—it will lose all your content, photos, apps, and so on—and Facebook means it. After migrating, all my stuff is gone. Years of photos, wall posts, blog posts, tweets, you name it. Even the “help” page link is gone once you’ve migrated, so you can’t refer to any help documentation to find out where all your stuff went and if any of it can be saved.
Custom URL breaks on migration
Because of an idiocy in the database, you can’t keep your existing custom URL, since, when you request it, Facebook tells you it is “taken.” My Facebook page was “jzeldman,” but that URL is “taken” by a fellow named “Jeffrey Zeldman,” so I can’t use it on my Jeffrey Zeldman page. So I had to change to a new URL (“JeffreyZeldman”) and now all my admin links (for instance at facebook.com/happycog) are broken, as they point to the old user page instead of the new fan page. At the very least, Facebook should seamlessly redirect from facebook.com/jzeldman (my old URL) to facebook.com/JeffreyZeldman (the new one), but it does not.
So all my other social media sites that point to the old Facebook account need to be updated by hand, and any third-party links will now be broken because Facebook doesn’t let you keep your custom URL during a migration.
Third-party apps disappear completely
Likewise, none of the third-party functionality (Twitter, Tumblr, Flickr, RSS, and so on) has migrated from the user page to the fan page, and there is no information explaining how to reconnect these apps.
No reasonable app like the ones I’ve mentioned appears in the “apps” section of the sidebar on my new page. When I look for additional apps, I get treated to a bloated browse of crappy apps nobody on earth uses, whose creators probably made deals with Facebook in hopes that newbies would be persuaded to hook up these contraptions. You can find “PhotoMyButt” but not Flickr.
I, however, use Flickr.
So, since I can’t find it in the big dull browse, I resort to Facebook’s Apps’ “Search” box. Typing Flickr in that box is exciting. Instead of being taken to the Flickr apps on Facebook, I’m treated to endless redirects courtesy of a broken PHP script that loops infinitely forever suffering like Christ on the cross world without end amen while never actually resolving. Each new partial page that loads for an instant before being replaced by the next is undesigned and unbranded and contains only the sentence fragment, “Please stand by, redirecting…”
The devil will see you now.
So much for content
My photos are gone. My existing writing is gone. Facebook does seem to be migrating human beings who were “friends” on my old page, but nothing else works.
Oh my God, I can’t Admin my own page
I can’t Admin my new Facebook page because the “Admin” is “jzeldman” (me at the old account, which Facebook deleted). Perhaps this is why it’s impossible to post content, no apps work, etc. Nice.
Kids, don’t try this at home
All these bugs are probably known to Facebook, and there are probably nice people at Facebook whose job is to execute known secret internal workarounds when helping an actual “celebrity” migrate his or her page. I’m just guessing of course, but it stands to reason that Ashton K or Lady Gaga, if they want a Facebook page, probably don’t have to deal with all this frustrating brokenness. They have people for that.
But I don’t. I’m a web guy. And web stuff should just work.
WHAT A YEAR 2010 has been. It was the year HTML5 and CSS3 broke wide; the year the iPad, iPhone, and Android led designers down the contradictory paths of proprietary application design and standards-based mobile web application design—in both cases focused on user needs, simplicity, and new ways of interacting thanks to small screens and touch-sensitive surfaces.
It was the third year in a row that everyone was talking about content strategy and designers refused to “just comp something up” without first conducting research and developing a user experience strategy.
Even outside the newest, best browsers, things were better than ever. Modernizr and eCSStender brought advanced selectors and @font-face to archaic browsers (not to mention HTML5 and SVG, in the case of Modernizr). Tim Murtaugh and Mike Pick’s HTML5 Reset and Paul Irish’s HTML5 Boilerplate gave us clean starting points for HTML5- and CSS3-powered sites.
Print continued its move to networked screens. iPhone found a worthy adversary in Android. Webkit was ubiquitous.
Insights into the new spirit of web design, from a wide variety of extremely smart people, can be seen and heard on The Big Web Show, which Dan Benjamin and I started this year (and which won Video Podcast of the Year in the 2010 .net Awards), on Dan’s other shows on the 5by5 network, on the Workers of the Web podcast by Alan Houser and Eric Anderson, and of course in A List Apart for people who make websites.
Zeldman.com: The Year in Review
A few things I wrote here at zeldman.com this year (some related to web standards and design, some not) may be worth reviewing:
Lack of Flash in the iPad (and before that, in the iPhone) is a win for accessible, standards-based design. Not because Flash is bad, but because the increasing popularity of devices that don’t support Flash is going to force recalcitrant web developers to build the semantic HTML layer first.
Love means never having to say you’re sorry, but client services means apologizing every five minutes. Give yourself one less thing to be sorry for. Take some free advice. Show up often, and show up early.
A few things I wrote elsewhere might repay your interest as well:
Cheap, complex devices such as the iPhone and the Droid have come along at precisely the moment when HTML5, CSS3 and web fonts are ready for action; when standards-based web development is no longer relegated to the fringe; and when web designers, no longer content to merely decorate screens, are crafting provocative, multi-platform experiences. Is this the dawn of a new web?
When Style is a fetish, sites confuse visitors, hurting users and the companies that paid for the sites. When designers don’t start by asking who will use the site, and what they will use it for, we get meaningless eye candy that gives beauty a bad name.
PEOPLE ARE SURPRISED to hear that I speak at conferences about content strategy and yet still do interaction design work for clients. Why can’t I love them both? I loved them both when I called them information architecture.”
IN THE TRADITION of “People who bought ‘Assmasters’ also bought ‘Assmasters II,'” Twitter has chosen four of my Twitter friends and is presenting them to me as being “Similar to You.” Pray what does this odd-in-this-context phrase, with its “Related Products” vibe, mean? Does it mean if I like myself, I would also like these people? Surely not, for I already know that, as demonstrated by the fact that I follow them. Were they chosen for discussing similar subjects (e.g. design, web design, CSS, semantic markup)? Unlikely, as that would imply Google-like keyword data mining and analysis bordering on artificial intelligence.
Then, what? It can’t mean people whose tweets resemble mine, as the Twitter writing style and frequency of the listed friends is purely their own. People with whom I have followers in common? That seems most likely, but it’s just a guess.
I’m curious to know what Twitter and its new CEO (hi, Dick!) mean by this. What is the marketing purpose of this feature? Am I to view Twitter as an informal “personal brand analysis” service? That could be cool for me and for the four people who are “Similar” to me. But surely most users would be uninterested in such a service, unless, unbeknownst to me, nearly everyone who uses Twitter is a marketer who views it primarily as a channel. And most companies don’t spend money developing long-tail features, of interest only to a tiny fraction of their users.
I love Twitter. I wish I’d invented it, and not primarily because if I’d invented it I’d be taking the Japanese women’s gymnastics team on a round-the-world cruise. I wish I’d invented it because it is something really new on the internet, like the web, and filled with potential, like the web. As a designer, I pay attention to Twitter same as I do Apple, Google, Flickr, and Facebook. The new feature intrigues me precisely because its language feels “off” and its purpose eludes me.
Also of interest, although less so: what data is being used, and how is it being analyzed?
In Issue No. 313 of A List Apart for people who make websites: Better content management systems start with content strategy; typographically beauteous web pages may benefit from hyphenation and justification.
Any web project more complex than a blog requires custom CMS design work. It’s tempting to use familiar tools and try to shoehorn content in—but we can’t select the appropriate tool until we’ve figured out the project’s specific needs. So what should a CMS give us, apart from a bunch of features? How can we choose and customize a CMS to fit a project’s needs? How can content strategy help us understand what those needs really are? And what happens a day, a week, or a year after we’ve installed and customized the CMS?
Morning finds me bound by train for Boston, capital of Massachusetts, land of Puritans, patriots, and host of the original Tea Party. Center of high technology and higher education. Where the John Hancock Tower signs its name in the clouds, and the sky-scraping Prudential Tower adds a whole new meaning to the term, “high finance.” Beantown. Cradle of liberty, Athens of America, the walking city, and five-time host to An Event Apart, which may be America’s leading web design conference. (You see what I did there?)
Over 500 advanced web design professionals will join co-host Eric Meyer and me in Boston’s beautiful Back Bay for two jam-packed days of learning and inspiration with Dan Cederholm, Andy Clarke, Kristina Halvorson, Jeremy Keith, Ethan Marcotte, Jared Spool, Nicole Sullivan, Jeff Veen, Aarron Walter, and Luke Wroblewski.
If you can’t attend the sold-out show, which begins Monday, May 24, you can follow the live Tweetage via the souped-up, socially-enriched, aesthetically tricked out new version of A Feed Apart, whose lights go on this Sunday, May 23. Our thanks to developers Nick Sergeant, Pete Karl II, and their expanded creative team including Steve Losh and Ali M. Ali. We and they will have more to say about the project soon. For now, you can always read our 2009 interview with Nick and Pete or sneak a peek on Dribbble.
It’s only Wednesday but we already have our link of the week. Although they call it merely a “quick write-up” (and it is a fast read), iA’s mini-compendium of design insights before and after the appearance of the iPad at their office should be required reading for all web, app, and/or interaction designers.
In the equivalent of a breathlessly quick seminar presentation, iA discusses typographic resolution and feel; the effect of the device’s brilliant contrast on readability; the kitsch produced by rigorously adhering to Apple’s “make it 3D” guidelines; whether metaphors work; and more—all of it well worth far more than the little time it will take you to absorb.
In particular, I call your attention to the section entitled, “Interaction Design: So What Works?” Although intended as a guideline to producing well-tuned iPad apps, it also works splendidly as a mini-guide to creating better websites, much like Luke Wroblewski’s brilliant “Mobile First” presentation at last week’s An Event Apart, which carried a similar message:
The limited screen estate and the limited credit on the number of physical actions needed to complete one task (don’t make me swipe and touch too often), pushes the designer to create a dead simple information architecture and an elaborate an interaction design pattern with a minimal number of actions. This goes hand in hand with the economic rule of user interaction design: Minimize input, maximize output.
Since the smallest touch point for each operation is a circle of the size of a male index finger tip, we cannot cram thousands of features (or ads!) in the tight frame; we have to focus on the essential elements. Don’t waste screen estate and user attention on processing secondary functions.
We found that the iPad applications we designed, made it relatively easy to be translated back into websites. The iPad could prove to be a wonderful blue print to design web sites and applications. If it works on the iPad, with a few tweaks, it will work on a laptop.
Armed with nothing more than a keen eye, a good seat, a fine camera, and the ability to use it, An Event Apart Seattle attendee Warren Parsons captured the entire two-day show in crisp and loving detail. Presenting, for your viewing pleasure, An Event Apart Seattle 2009 – a set on Flickr.
When you’ve paged your way through those, have a gander at Think Brownstone’s extraordinary sketches of AEA Seattle.
In a recent usability survey, researchers from Southern Illinois University found that after ease of use, men prefer fast download speed to easy navigation. Women prefer ease of use, easy navigation, and accessibility. The researchers hypothesize that these different usability criteria are due to differences in how men and women use the web.