Category: Happy Cog™

The little agency that could.

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cities Design Happy Cog™ industry people Philadelphia

Happy Cog Philadelphia

Our letterhead isn’t finished. Our aging website doesn’t provide a clue. Ordinarily an announcement like this one would wait until a site redesign was complete, new business cards were slipped into wallets, and expertly prepared press materials had been carefully seeded in the fields of journalism and the lonely rooms of the blogosphere. But for reasons which will become apparent soon, we can’t wait to relate the news that Happy Cog™ is expanding.

In addition to its original New York flavor, Happy Cog now also comes in a delicious new Philadelphia blend, under the leadership of Happy Cog Philadelphia president Greg Hoy. Both offices provide high-level design and user experience consulting services. They share a vision. They share methods. They even share team members (some Cog personnel divide their time between New York and Philly).

More detailed and more meaningful announcements—not to mention an expanded and redesigned site—will come soon. Meanwhile, welcome, Jason, Rob, Daniel, Heather, Jon, Mark, and Robert Roberts-Jolly.

[tags]happycog, design, philadelphia, nyc, newyork[/tags]

Categories
cities glamorous Happy Cog™ work

Silent phone, secret phone

Two weekends ago, my office phone line and an unknown number of other phone lines in my area went dead. I was in Chicago so it didn’t bother me. By Monday night, Verizon had apparently fixed the problem, and phone service was restored for me and my neighbors.

Come the following Sabbath, Verizon rested again.

If you called my office Saturday morning, you would have gotten a busy signal. If you tried Saturday afternoon, also a busy signal. The same on Saturday night.

Things got interesting on Sunday, if you consider no change interesting.

By Monday morning, the phone line was still dead. Noon brought no sudden restoration of telephony. 2:00? A disappointment, quite frankly. As the sun sets on a New York Monday, the absence of phone service attains a mystical sheen. Call me now. Busy signal. Dial again. Busy signal. Busy, busy, busy signal.

I tried using Verizon’s website to find out how to report the problem but it was like searching the moon for goats.

So I went downstairs to the Verizon pay phone, jotted down the “repair” number listed beside its little coin slot, and dialed it on my mobile.

See, if a pay phone goes down, that’s a problem.

That pay phone repair number was honey. After a mere six minutes of voice menu negotiation, I received my prognosis from the computer voice emulator that provides Verizon’s customers with quality service.

Thus spake Verizon:

“At present there is an outage in your area. Verizon is committed to restoring your phone service by … 8:00 … P.M. … on … Wednesday … June … 14th.”

“Committed to restoring” is the sweet part.

As far as I can tell, the problem involves phone lines, so you can see why it would take one of America’s largest phone companies five days to tackle a brain teaser like that.

Fortunately I only use my telephone to run my business, contact my family, and report medical emergencies. So the next few days should be just fine.

Categories
Design Happy Cog™ links Tools work

She Blinded Me With Christian Science

Lovely links for a fab Friday.

Ma.gnolia API 1.0
It’s what Willis was talkin’ ’bout.
“Design Matters” with Debbie Millman (audio)
Intelligent audio interviews with leading graphic designers and type designers.
creativebits
“Macintosh design community” blogazine.
“Dear Secretary Small…”
Carl Malamud on the privatization of the commons.
Monkey Do
The attractive, minimalist site of Mike Pick and Tim Murtaugh’s web design and development shop.
Rosenfeld Media’s first book
Rosenfeld Media has signed Donna Maurer to write a book on card sorting. Take a survey to help shape the book. (Note: All Rosenfeld Media books will be created with reader input. Disclosure: I serve on Rosenfeld Media’s advisory board.)
“The Feed Validator is Dead to Me.”
Matt Mullenweg, creator of WordPress, on the politics of RSS.
Sacramento Bee redesign critique in pictures
“The page has a popover welcome message, tabbed features and a little JavaScript problem.” A critique by Aaron Gustafson, using Flickr.com as a teaching tool. (Interesting on both levels: the critique itself, and this usage of Flickr.)
King Kong reviewed, March 3, 1933
“Miss Wray goes through her ordeal with great courage.”
Daily Show smart. Comedy Central website, not so much.
“We’re sorry, but MotherLoad will only play on PCs with Windows XP or 2000/SP4+.”
The New Yorker reviews “An Inconvenient Truth”
“‘An Inconvenient Truth’ is not the most entertaining film of the year. But it might be the most important.”
AIGA: Graphic No More
Christopher Fahey of Behavior Design has mixed feelings about AIGA’s repositioning.
Avalonstar
The blog of Bryan Veloso.
The Pains
Novelist John Sundman, author of Acts of the Apostles (recommended for those who take their sci-fi black) and Cheap Complex Devices, has released this new, Creative-Commons-licensed, illustrated novella.
Converting Flickr content to valid markup
Like it says. Mini-tutorial on Veerle’s blog.
Butt Head!
Nick Fruhling observes that a certain magazine’s masthead requires special care. Via Veer.
Font Finagler for Mac OS X
Clears font caches, thereby often fixing problems in Photoshop, the Finder, etc. The free and possibly best font management tool, Linotype Font Explorer X, also does this, as does Cocktail. Both Font Explorer X and Cocktail are a part of life at Happy Cog — and a fine part of life at that. But if all you need to do is empty your font caches, Font Finagler gets the job done, and how.
Categories
Design Happy Cog™ links people Redesigns war, peace, and justice work

May Day, May Day

Every year or two a fresh crop of internet blowhards decides design doesn’t matter. Indeed, they proclaim that bad design is good. Not merely is it good, it is the secret to internet wealth and success, they tell us. Whereas, they assure us, user-friendly, brand-appropriate, professional graphic design — or even mere competence — is the royal road to Failureville.

I don’t understand the siren song of this demonstrably idiotic claim. I don’t know why it seduces a new crop of assh*les each year. I only know it does. And then, just as predictably, all the year’s hot young new media designers get in a huff defending design against the fools who attacked it.

Seems to me it might be better to let the anti-design dummies rant themselves out and roll along their happy ignorant path in search of new things to attack. Such as air. Or babies.

Maybe I am jaded. Or maybe it’s hard to get exercised over inanity you’ve seen recur so many times. The assertion that “bad design is good internet” has been made by one set of dorks after another since at least 1995. One prominent consultant aside, nobody can remember who these blowhards were. They charged full bore into obscurity, as dolts generally do.

So to this year’s hot (under the collar) web designers, remember: next year, you will still be designing beautiful websites. And the people who claim that bad design is good? If they’re lucky, they will be selling apples on the street corner.

In other news

  • It’s May Day. Immigrants protest, and rightfully so.
  • It’s May Day. And that means a reboot.
  • It’s May Day. And that means a reboot.
  • It’s May Day. A day that honors worker’s rights. So it is only fitting that May Day was also the day of the Canadian Union of Public Employees website reboot. Happy May Day! Happy workers! Happy Canadians! Happy Cog redesigned this site.

In other, other news

Registration is now open for An Event Apart NYC.

In other, other, other news

An Event Apart Chicago has sold out. Whee.

Categories
A List Apart Accessibility Design development Happy Cog™ industry Publishing Standards

A List Apart 215: triple issue

In a big triple issue of A List Apart, for people who make websites:

A More Accessible Map
by Seth Duffey
Nifty web maps powered by Google and Yahoo! APIs are all the rage. And rage is what a visually impaired user may feel when trying to use them. Is there a way to make beautiful web maps accessible? In a word, yes. Techy designers, you won’t want to miss this step-by-step guide.
Community Creators, Secure Your Code!
by Niklas Bivald
Don’t be like MySpace. Well, okay, be like MySpace in attracting millions of users. But don’t be like them in exposing your site and your users to virtual vandals. Protect your community site from malicious cross-site scripting attacks. Part one of a two-part series.
Everyware: Always Crashing in the Same Car
by Adam Greenfield
Ubiquitous computing is coming. In some ways, it’s already here. Shouldn’t we think about what we want it to be? In our last issue, we published the introduction to Adam Greenfield’s Everyware. In this issue, we run the book’s conclusion.

It’s spring in this part of the world, and this issue’s color scheme by art director Jason Santa Maria reflects that pleasing circumstance. (ALA’s color scheme changes every issue, but you knew that.) Production editor Aaron Gustafson contributed significantly to the issue’s editorial content. Watercolor illustration by Kevin Cornell. Editorial assistance by Erin Lynch. Behind-the-scenes system improvements by Dan Benjamin. Erin Kissane edits the magazine. Published by Happy Cog.

Categories
Design Happy Cog™ industry Publishing Redesigns work

Happy Cog redesigns Advertising Age

Happy Cog’s redesign of Advertising Age, the leading journal of the advertising profession, debuted on Sunday 9 April 2006.

Along with a complete visual overhaul, the redesign included a restructuring and repositioning. In the past, the print magazine was Advertising Age and the website was, well, a website. But with this redesign, the full editorial experience of Advertising Age comes to the web.

In a welcome message, the magazine’s Scott Donaton writes:

For the first time ever, the full contents of the current issue of Advertising Age will be available online for subscribers on Sunday night, the day before the print edition hits newsstands and in-boxes.

Publishing is changing, advertising is changing, where people get their news is changing, and how publications earn their keep is changing. The journalistic enterprise is no longer one-sided: magazines, while remaining authoritative, must also listen to their readers’ voices — and readers want to know what other readers have to say. On top of all that, there were tough decisions to be made about free versus paid content.

Happy Cog worked closely and intensely with Advertising Age to solve architectural, design, and usability challenges. Considering the vastness of the undertaking (not to mention the fact that all of us are still figuring this stuff out) I think we did all right.

Thanks to Allison Arden and Jason Schmidt and their colleagues at Advertising Age for the opportunity, the thinking, and the support.

For Happy Cog: V.L. Bowls, Rob Weychert, Dan Cederholm, Erin Kissane, and Jason Santa Maria. You are all made of stars.

Categories
Design development Happy Cog™ industry Tools

Fresh outta beta

When I was younger, I considered myself too “creative” to work on anything that wasn’t cool or exciting. Eventually I buckled down and became a genuine client services professional. For over two decades, I brought my best to every job, no matter how dull.

So much for that. Today I can choose what I want to work on. And I choose projects that are cool, fun, and personally meaningful. In that context, I link to Ma.gnolia.

Designed by Happy Cog and taken out of private beta 15 February, Ma.gnolia is a new social bookmarking tool with well-thought-out features like Saved Copies (so you never lose a web page, even if it moves or goes offline), Bookmark Ratings, Bookmark Privacy, and Groups. Not to mention a Linkroll I like so much I use it here at zeldman.com.

Gnolia Systems envisioned the product and made it run. (The heavy programming? That’s all them.) Happy Cog developed the user pathways, brand identity, and creamy site design. The best part? Leading a dream team of Tanya Rabourn (information architect), Greg Storey (user interface design), Jason Santa Maria (brand identity design), Erin Kissane (brand director), and Mr Eric Meyer (semantician and technologist).