A VIRUS spoofing my return email address has apparently been emailing many people. I know this because some of these viral email messages bounce back to my Gmail account as undeliverable. Mistaking these reports for actual messages sent by me, Gmail has decided I’m too active a user, and forbidden me to send any more mail today.
I’m a Google Apps user with a multi-gigabyte Gmail account and I’ve sent less than a dozen actual messages today because I am home sick with a cold. But Gmail doesn’t know that. And Gmail doesn’t care. Because Gmail isn’t real, not even in the David Sleight sense. It’s a set of equations programmed by fallible human beings, and it controls my life and yours.
There is no one to talk to at Google about my service problem because there is no there there. The services I pay for are delivered by robot magic in the cloud. When something goes wrong, it just goes wrong. There’s nobody to track down the virus’s origin and make it stop. There’s nobody to say, “This user hasn’t actually sent these messages.” (I keep marking the returned mails as “spam,” but Google hasn’t caught on, probably because customer service problems aren’t supposed to be reported by inference.)
My friend wears a shirt that says “The Cloud Is A Lie,” but that isn’t quite the truth. More like, the cloud is a customer service problem. One I just found myself on the wrong end of.
Google to customer: Go fuck yourself. In the cloud.
Leo Laporte interviews JZ
IN EPISODE 63 of Triangulation, Leo Laporte, a gracious and knowledgeable podcaster/broadcaster straight outta Petaluma, CA, interviews Your Humble Narrator about web standards history, responsive web design, content first, the state of standards in a multi-device world, and why communists sometimes make lousy band managers.
Filed under: business, businessweek, client management, client services, clients, content, Content First, CSS3, Curation, Dan Benjamin, Design, E-Books, Ethan Marcotte, findability, Google, Happy Cog™, HTML, HTML5, Jeremy Keith, Microsoft, podcasts, Publishing, Real type on the web, Redesigns, Responsive Web Design, Standards, State of the Web, The Big Web Show, Usability, User Experience, UX, Web Design, Web Design History, Web Standards, Zeldman
Why I am letting my Google IO invitation expire
HI, [REDACTED]. Thanks for writing to express your concern about my failure to redeem my Google IO promo code. It’s kind of a funny story.
I received a Google IO invitation (copied and pasted below) but didn’t follow up on it because the invitation did not say anything about what Google IO is, who it is for, or why I would want to attend it (if it is an event) or use it (if it is software) or do something else with it (if it is something else).
The Google IO invitation merely gave me complicated directions to sign up for Google IO, no doubt on the assumption that I would gladly attend, download, or sign up for anything that comes from Google, even without knowing what it is; and that, as an unemployed millionaire, I would have plenty of free time to decipher and obey complicated sign-up directions without knowing anything about the product, service, or event.
One of the complexities Google mentions in their invitation letter which fails to explain anything about the product or service they want me to sign up for is that, to qualify for Google IO, I must start a Google+ account. They don’t explain what Google+ is, either, but as it happens, I already have a Google+ account.
My Google+ account is assigned to my Gmail address. But instead of writing to me there, Google wrote to me at my zeldman.com address. My zeldman.com address is actually managed via Gmail, so I should be able to log into my Google+ account whether I am signed in as my Gmail identity or my zeldman.com identity, but Google+ doesn’t work that way. Google+ only works for free Gmail accounts. It does not work for paid corporate accounts like mine. That has always seemed an odd decision to me: if you can only provide services to a subgroup of your users, why not choose the subgroup that pays? But I am not Google.
So Google wrote to my zeldman.com address, which they won’t allow me to associate with my Google+ address, to invite me to start a Google+ account (which I already have) on my zeldman.com account, which they won’t support. And if I do that (which I can’t), and some other complicated stuff, they promise that I will then be able to participate in Google IO, whatever that is.
And now they have written to warn me that my Google IO, whatever it is, will stop being offered if I don’t sign up (which I can’t) right away. And they even convinced you, my friend, to send a personal note ensuring that I don’t miss the opportunity to sign up for their unspecified product or service with the account they don’t support before the unexplained offer is terminated.
While I should be curious about Google IO and what I will miss if I fail to take advantage of the cumbersome offer, what I’m actually far more curious about is how an organization that can’t write an effective direct marketing email message has managed to become one of the most powerful corporations of the 21st century.
We recently sent you an invitation to register for Google I/O 2012 and noticed that you have not redeemed your promo code, which will expire at midnight PDT on March 25.
[ How to register ]
1. Make sure you have a Google+ account as it is required to register. Get Google+ at http://www.google.com/+
2. Visit the registration page at
3. Use Promo Code: [REDACTED]. This code can only be used once.
[ Tips to Ensure Successful Payment With Google Wallet ]
1. Make sure your Google Wallet account is tied to the same Google+ account you use to register.
2. In case your bank declines your purchase through Google Wallet, you may need to call the bank that issued your credit card and let them know that you want to make a large purchase. Some banks may decline large purchases that appear to be out of your normal purchase behavior.
3. If Google Wallet is not available in your country, please email email@example.com to have our support team process your payment.
[ Tips to Ensure Successful Registration With Google+ ]
1. Sign into your Google+ account before you try to redeem your code.
2. To ensure you have created a Google+ account, log into your Google account and go to https://plus.google.com/. If you land on a page asking you “To join, create a public Google profile.” then you don’t yet have a Google+ account and follow the instructions to create one.
3. If you have multiple Google accounts, be sure to sign out of all Google accounts and sign in with only your Google+ enabled account.
4. You can use a personal or company managed Google+ enabled account to complete your registration.
If you have any questions, please email firstname.lastname@example.org.
The Google I/O Team
Don’t Be Evil (Wink).
WHILE VIEWING STATS on TweetMeme, I noticed a banner ad that said, “New York—explore it again like you used to.” Intrigued, I clicked the ad. It took me to the web page shown above. (Click to view full size.) At the top was a message thanking me for subscribing. Ouch! I had not subscribed, I had merely clicked a link. Opt-in subscription without notice or warning is about as dark as a user experience pattern can get and still be legal.
Beneath the notice was an ad for a women’s strip tease class. I don’t think I’m the intended demographic. Facebook would know that. Why doesn’t Google?
The offer had a time limit; the script on the time limit froze my browser, prompting a force-quit and restart.
If “Don’t Be Evil” is still Google’s slogan, I wonder if folks who work there say it with a straight face.
Design Apps for Fun and Profit
Josh Williams, founder of Gowalla, is our guest at 1:00 PM ET today, July 29, in Episode 14 of The Big Web Show. Whether you’re a social media user/creator, an entrepreneur, an application developer, an iconist or illustrator, a freelancer with big dreams, an API wizard, a devotee of marketing 2.0, a web designer, a Gowalla fan, or what, you won’t want to miss this episode.
The Big Web Show is taped in front of a live internet audience, and you can be part of it. Join co-host Dan Benjamin and me at 1:00 PM ET today to participate in the live taping of Episode 14.
If you miss the live taping, you can watch the show on our website or via iTunes later tonight.
The Big Web Show (“Everything Web That Matters”) is taped live in front of an internet audience every Thursday at 1:00 PM ET on live.5by5.tv. Edited episodes can be watched afterwards (often within hours of taping) via iTunes (audio feed | video feed) and the web.
Photo: Keegan Jones.
When Ads by Google Go Wrong
And now, Google
The long-planned inevitable has now been announced. With open-source-licensed web fonts, web font hosting, and add-a-line-to-your-header ease of configuration, Google has joined Typekit, Font Squirrel, Ascender, Font Bureau and others in forever changing the meaning of the phrase, “typography on the web.”
The Google Font Directory lets you browse all the fonts available via the Google Font API. All fonts in the directory are available for use on your website under an open source license and served by Google servers.
Oh, and Typekit? They’re in on it, and they couldn’t be more pleased.
Presumably in order to avoid having to pay the child model and secure a release, Google deliberately blurred the Gap Kid model’s face on the giant outdoor Gap Kids poster before uploading this photo (and hundreds of seamlessly interwoven related photos) to Google Maps Street View.
It’s hard to say if the human beings on the street have had their features blurred as well.
Does Google go to this kind of trouble with every poster on every block of every city in the world? They must.
I bet their arms get tired.
Related: Recently, some friends and I have noticed news photos, and TV news video, where people’s faces are perfectly clear, but corporate logos have been deliberately blurred or pixelated. This is the world we live in.
As an experiment in new new media thinking, I recently crowdsourced a new new literature version of Charles Dickens’s musty old old old lit chestnut, Great Expectations—the familiar tale of Pip, Ms Havisham, the convict Magwitch, et al.
Creative excellence and spin-worthy results required a pool of 10,000 people who had never read Great Expectations. Fortunately, I had access to 10,000 recent American college graduates, so that was no problem.
To add a dab of pseudoscience and appeal obliquely to the copyleft crowd, I remixed the new work’s leading literary themes with the top 20 Google search queries, using an algorithm I found in the mens room at Penn Station.
The result was a work of pure modern genius, coming soon to an iPad near you. (Profits from the sale will be used to support Smashing Magazine’s footer and sidebar elements.)
Gone was the fusty old title. Gone were the cobwebbed wedding cake and other dare I say emo images. It was goodbye to outdated characters like Joe the blacksmith and the beautiful Estella, farewell to the love story and the whole careful parallel between that thing and that other thing.
Gone too was the tired old indictment of the Victorian class system, and by implication of all economic and social systems that separate man from his brothers in Christ, yada yada. As more than one of my young test subjects volunteered in a follow-up survey, “Heard it.”
In place of these obsolete narrative elements, the students and the prioritized Google searches created, or dare I say curated, a tale as fresh as today’s algorithmically generated headlines.
The results are summarized in the table below.
|Old Great Expectations||New Great Expectations|
|On Christmas Eve, Pip, an orphan being raised by his sister, encounters the convict Magwitch on the marshes.||n/a|
|The convict compels Pip to steal food from his sister’s table, and a file from her husband the blacksmith’s shop. Pip thereby shares the convict’s guilt and sin—but his kindness warms the convict’s heart.||Guy on girl|
|Pip’s sister, Mrs. Joe, abuses him. Her husband loves Pip but is unable to protect him or offer him a future beyond blacksmithing.||Girl on girl (multiple entries)|
|Pip meets Miss Havisham, an old woman abandoned on her wedding day, who sits in her decrepit house, wearing a yellowing wedding gown, her only companion the beautiful and mysterious girl Estella. Pip falls in love with Estella, but Miss Havisham has trained the girl to break men’s hearts.||Guy on guy|
|Pip visits Miss Havisham until his apprenticeship with Joe the blacksmith begins. Pip hates being a blacksmith and worries that Estella will see him as common.||Two girls, one guy|
|Mrs Joe suffers a heart attack that leaves her mute. A kind girl named Biddy comes to take care of Mrs Joe. After Mrs Joe’s death, Biddy and Joe will marry. Meanwhile, Pip comes into an unexpected inheritance and moves to London, where he studies with a tutor and lives with his friend Herbert.||Dragons|
|Pip believes Miss Havisham is his benefactor and that she intends him to marry Estella, whom he still adores. Day by day, Estella grows more cruel. Pip never tells her of his love for her.||Wizards|
|One stormy night, Pip discovers that his benefactor is not Miss Havisham but the convict Magwitch. The news crushes Pip, but he dutifully allows Magwitch to live with him—worrying, all the while, because Magwitch is a wanted man who will be hanged if discovered.||Explosions|
|Miss Havisham repents having wasted her life and perverted Estella. She is caught in a fire. Pip heroically saves her but she later dies from her burns. Soon afterwards, Pip and Herbert try to help Magwitch escape, but Magwitch’s old enemy Compeyson—who happens to be the man who abandoned Miss Havisham at the altar—betrays Magwitch to the authorities. Magwitch and Compeyson struggle. Compeyson dies and Magwitch is taken to prison.||Gunfights|
|Pip now realizes that Magwitch is a decent man and tries to make Magwitch’s last years happy ones. He also discovers that Magwitch is Estella’s father. Magwitch dies in prison shortly before he was to be executed. Pip tells the dying Magwitch of his love for Estella.||Fistfights|
|Pip becomes ill and is nursed back to health by Joe, whom Pip recognizes as a good man in spite of his lack of education and “class.” Pip goes into business overseas with Herbert. Eventually he returns to England and visits Joe, who has married Biddy. They have a child named Pip. As the book ends, the middle-aged Pip makes one last visit to Miss Havisham’s house, where he discovers an older and wiser Estella. There is the implication that Pip and Estella may finally be together.||Anal|
Filed under: "Digital Curation", Advocacy, Authoring, books, business, Community, content, content strategy, copyright, creativity, Culture, Curation, Damned Fine Journalism, democracy, Design, downloads, E-Books, Education, ethics, glamorous, Google, Ideas, industry, Little People, Luls, Microauthoring, Publications, Publishing, Respect, social networking, Standards, State of the Web, The Essentials, The Profession, theft, writing
The first part of my post of 1 February was not an attack on Flash. It described a way of working with Flash that also supports users who don’t have access to Flash. I’ve followed and advocated that approach for 10 years. It has nothing to do with Apple’s recent decisions and everything to do with making content available to people and search engines.
My point was simply that if you’re an all-Flash shop that never creates a semantic HTML underpinning, it’s time to start creating HTML first—because an ever-larger number of your users are going to be accessing your site via devices that do not support Flash.
That’s not Apple “zealotry.” It’s not Flash hate. It’s a recommendation to my fellow professionals who aren’t already on the accessible, standards-based design train.
THE SECOND PART OF MY POST wasn’t Flash hate. It was a prediction based on the way computing is changing as more people at varying skill levels use computers and the internet, and as the nature of the computer changes.
There will probably always be “expert” computer systems for people like you and me who like to tinker and customize, just as there are still hundreds of thousands of people who hand-code their websites even though there are dozens of dead-simple web content publishing platforms out there these days.
But an increasing number of people will use simpler computers (just as we’ve seen millions of people blog who never wrote a line of HTML).
THE THIRD PART OF MY POST wasn’t Flash hate. It was an observation that Google and Apple, as companies, have more to gain from betting on HTML5 than from pinning their hopes to Adobe. That’s not a deep insight, it’s a statement of the obvious, and making the statement doesn’t equate to hating Adobe or swearing allegiance to Google and Apple—any more than stating that we’re having a cold winter makes me Al Gore’s best friend.
(Although I like Gore, don’t get me wrong. I also like Apple, Google, and Adobe. My admiration for these companies, however, does not impede my ability to make observations about them.)
THE THIRD PART OF MY POST ALSO WASN’T a blind assertion that HTML5, with VIDEO and CANVAS, is ready to replace Flash today, or more adept than Flash, or more accessible than Flash. Flash is currently more capable and it is far more accessible than CANVAS.
We have previously commented on HTML5′s strengths and weaknesses (Exhibit A, Exhibit B, Exhibit C) and are about to publish a book about HTML5 for web designers. HTML5 is rich with potential; Flash is rich with capability and can be made highly accessible.
That it is unstable on Mac and Linux is one reason Apple chose not to include it in its devices; that this omission will change the way some developers create web content is certain. If the first thing it does is encourage them to develop semantic HTML first, that’s a win for everyone who uses the web.