In BusinessWeek, senior writer for Innovation & Design Jessie Scanlon has just published “Jeffrey Zeldman: King of Web Standards.” By any standards (heh heh), it is an accurate and well researched article. By the standards of technology journalism, it is exceptional. It might even help designers who aren’t named Jeffrey Zeldman as they struggle to explain the benefits of web standards to their bosses or clients. At the least, its publication in Business Week will command some business people’s attention, and perhaps their respect.
Avoiding the twin dangers of oversimplification that misleads, and pedantry that bores or confuses, Scanlon informs business readers about the markup and code that underlies websites; what went wrong with it in the early days of the web; and how web standards help ensure “that a Web site can be used by someone using any browser and any Web-enabled device.”
Scanlon communicates this information quickly, so as not to waste a business reader’s time, and clearly, without talking down to the reader. This makes her article, not merely a dandy clipping for my scrapbook, but a useful tool of web standards evangelism.
Contributing to the article with their comments are Jeff Veen, manager of user experience for Google’s web applications and former director of Hotwired.com; NYTimes.com design director, subtraction.com author, and grid-meister Khoi Vinh; and Dan Cederholm, founder of SimpleBits and author of Bulletproof Web Design. Dave Shea’s CSS Zen Garden features prominently as well, and rightfully so.
Had I known that there was an explosion in midtown Manhattan near where my wife works, and that my wife and daughter were out in the ensuing chaos, I would have been far more anxious during my train ride home from Philadelphia last night.
I had gone to the city of brotherly love on business. One of our party misplaced her iPhone, discovering the loss as we were about to board the train back to New York. The odds against her recovering it would kill a game in Vegas. But it is her only phone and she is about to leave the country, so she stayed behind in hopes of locating it. Anxiety on her account, and some guilt at having boarded the train without her, kept me plenty busy on the ride home.
One emerges from the current Penn Station as from a none-too-clean public bathroom.
On emerging from Penn Station as from a none-too-clean public bathroom, I overheard people discussing 9/11. That seemed odd. New Yorkers don’t talk about 9/11; we leave that to politicians. When I reached home, fifteen minutes’ humid walk later, my doorman was also muttering about 9/11. Odder still.
I expected to find my daughter asleep. Not so.
“Can you tell something happened?” my wife asked.
She had seen the explosion while standing about a mile north of it (just as, on September 11th, 2001, she had seen the twin towers on fire from a position on Fifth Avenue about two miles north of the disaster) and asked two firefighters who were also gazing in its direction if the intersection where it had occurred was known. 41st Street, they said. Reassured that our home had not blown up, she went on to the rendezvous where she was to pick up our daughter from her baby-sitter. Our daughter and her baby-sitter were not there. I can imagine my wife’s reaction to that absence. (I knew nothing about it, sitting in a crowded Amtrak car, discussing a client project, and worrying about a missing iPhone.)
Finally our daughter arrived; her baby-sitter was put in a cab; and my wife and daughter attended a birthday party for one of our daughter’s friends—a younger girl who had just turned two. Pizza and cupcakes were served.
At seven, the party ended, and, as at all children’s parties in New York, the guests were shooed out.
Philadelphia is 100 miles from New York. I made it in an hour. It took my wife and daughter two hours to traverse the single mile home. The subways were out, two avenues were closed, the whole world was taking buses or walking north, away from the disaster. Just below the cutoff and oblivious to it, I walked home knowing nothing except that I had had a good meeting in Philadelphia, and had perhaps overdone it on the huevos rancheros at Honey’s Sit ‘n Eat Restaurant.
A steam pipe installed in 1924 ruptured in a thunderous explosion shortly before 6 p.m. today, sending steam, water and debris shooting outward and sending clouds of smoke and dust billowing through Midtown Manhattan at the height of the evening rush. One person died of cardiac arrest, and more than 20 others were injured. The authorities ruled out any criminal activity, saying the explosion was apparently caused by a failure of antiquated infrastructure.
My wife Carrie, in “Things I Learned the Hard Way,” writes about two traumas our family underwent during the final months of 2006. A miscarriage and the near-death of a loved parent do not a happy holiday make. Other intense events—another seriously ill parent, for instance—also colored the period. Both parents have recovered. I haven’t written about any of it. I’m glad Carrie did, and I’m glad it’s behind us.
Comments off. But feel free to comment on Carrie’s site.
When I walked our dog this morning, two muscular officials were urgently pressing our young doorman to rouse the building’s superintendent on the phone.
The super is a Romanian with a warm heart and an unfortunate resemblance to Saddam Hussein. His voice came blaring up on the intercom.
“The gas leak is in the school,” I heard him say, meaning the high school that abuts our apartment building. “Everything here is hunky-dory.”
“Nothing is hunky-dory,” said the younger of the muscular officials into the intercom. “The leak is in the Chinese restaurant, too. It’s definitely in this building.”
As I worked through the early morning morning, I heard many fire engines.
The Wife called to tell me that a natural gas odor was being reported all over the city. We decided not to panic, and to phone each other again when we knew more.
A while later we knew more. We knew the “smell of gas” was being reported from Battery Park to upper Manhattan, and in parts of New Jersey.
We knew that the smell was not natural gas but mercaptan, a chemical that is injected into natural gas to let people know when there’s a leak.
We knew that some trains to New Jersey were suspended. Some buildings had been evacuated. The subway was still working.
We discussed sending our two-year-old to Brooklyn with a baby-sitter, in case Manhattan blew up.
If we were going to do it, we’d better do it while the subways were still usable. If a state of emergency was declared, the underground would clog with terrified human beings, trampling each other.
We decided, on the basis of no evidence one way or the other, that Manhattan was not going to blow up today.
A little while later, the mayor said the same thing.
Train service to New Jersey was restored before lunchtime.
Nobody knows what caused the smell.
During his time in the military, a man I know served in Psychological Operations, or as it is better known, PSYOPS. Psychological Operations are designed to attack the enemy’s morale, undermining confidence and introducing fear.
Stationed at South Korea’s border with the North, my friend’s job was to create soundscapes. By mixing sound effects loops, he created the audio illusion of an apparently endless procession of armored vehicles. To the North Koreans, who could not see what was on the other side, it sounded like an immense army was mobilizing at their border.
My wife recalled this story during a dinner last night at an elegant restaurant. At least, it was elegant until we showed up. Our two-year-old daughter had missed her nap and was conducting a series of terror attacks on the linen, cutlery, and staff.
In an effort to save the restaurant from destruction and our family from shame, we tried bribing, coddling, and various distractions. When nothing else worked, we resorted to an escalating series of empty threats. Eventually, if only for a moment, we prevailed.
Gently removing sauce from her delicate blouse, my clever wife observed that parenting is like PSYOPS. You want them to think you have the tanks.
Roger Mason and Cao Li, as part of their Doctoral thesis, have performed the Turing Test on a group of 2-year-old children, both male and female. The results show that of a group of 100 children, none passed the Turing Test.
Astounding photo pool containing thousands of retro images—classic faves to arcane rarities. It’s a themed bazaar for your eyeballs! For yet more visual pleasure and oblique social commentary, see also the Paula Wirth Flickr Groups.
[tags]mobile web, web 3.0, flickr, happycog, IA, ISBN, semantic web[/tags]
A Jewish King
We’ve begun asking our two-year-old daughter how she’d feel about acquiring a sister or brother. Last night while I was diapering her, she said, “I want a baby.”
“You want a baby?” I said.
“I want a baby!” she said.
“What kind of baby?”
“A Jewish baby,” she said.
I wasn’t sure I’d gotten that.
“You want a what?”
“I want a Jewish baby,” she said. Then amended it: “A Jewish king.”
Now I was sure of what I was hearing, but I wasn’t sure I was awake.
My wife entered as I finished snapping the child’s hippo jammies.
My wife said, “Did I just hear what I think I heard?”
“Uh huh,” I said.
Our attentiveness pleased our daughter.
“I want a Jewish king,” she said.
“Okay, honey,” I said to our daughter, “you’re freaking us out a little bit, now.”
She grinned to show she understood. “Jewish king!” she said.
Children say strange things, many of them meaningless. No doubt that’s the case here. Still, this morning I started checking real estate listings in Bethlehem. Just to be on the safe side.
Kiss the sky
Rose 4:30 am. Wife and Kid in car service 5:30 am—off to airport, then Michigan. The Kid, not yet two, gets airplanes. On Fire Island, during a vacation which ended weeks ago but seems to have taken place in a separate century, she flew a toy airplane “to Jamaica” for several afternoons running. Not only that, she pointed out the real airplanes and helicopters occasionally flying over the island, and distinguished correctly between the two types of airborne vehicle.
Before this same vacation was halfway over, a mini-tornado touched down in nearby Queens, New York, initiating a week of hard rain. To find out if we needed to evacuate the island, we turned on the beach cottage’s small TV and watched the local news broadcasts, which were only slightly less operatic than The Sopranos. Panting TV journalists interrupted their Katrina-like reportage of the weather event to hype airline terror threats that turned out to be pranks or mistakes. When the TV showed three airplanes in a row as part of its “terror in the skies” coverage, The Kid pointed, clapped, and cried, “Airplane! Airplane!”
And when The Wife was called to her ancestral home last week, The Kid, not yet two, understood that Mommy was taking an airplane to give Grandma an all-better kiss.
Now they are both flying to the ancestral home to see Grandma. As I write this, they must be nearing their landing place. But I am not with them. I go to Seattle.
My grandfather, for whom I was named, died in a plane crash when my mother was eleven. The incident colored every moment of her life. I grew up afraid of flying in consequence—convinced I would die like my namesake. I don’t know when I stopped being afraid. I do a lot of flying, and my main worry, when traveling solo, is to be sure I’ve packed a book I love. (When traveling with The Kid, my anxieties revolve around liquids, snacks, diapers, and naps.)
I do a lot of flying, but not nearly as much as I could. I could speak in a different place every week if I said yes. These days I am careful about yes. Not because I fear, but because I love.
Settling in to the vacation. Found some unfettered bandwidth floating about; used it to upload these shots from the island.
Until 22 June I had a Flickr Pro account, through which I posted hundreds of photos (most of which were visible only to friends and family) in carefully crafted and lovingly maintained sets. On the morning of 22 June my Pro account expired without notice, and all but the most recent 200 photos were flushed off the site—like that!
The minute I discovered my “Pro” status had expired, I placed a two-year reorder. That was six days ago, and the upgrade is still pending. See, Flickr likes you to pay with PayPal—there doesn’t seem to be any other way to pay—and PayPal can take a week or more to slowly leech the funds from your bank.
Although it’s not the best of all possible user experiences, I guess I’m okay with the sudden, unannounced bump-down of my account status. And I’m semi-sanguine about waiting a week for PayPal to transfer the funds, although they ought to provide methadone while you wait. But the unceremonious dumping without notice or warning of hundreds of family photos feels rough, and wrong, and if I may say so, unFlickr-like.
For this is a program that nearly always understands how people feel. It knows why we take pictures. It knows how we share with each other. Flickr is the warmest and most human web application I know. Thus it is not only upsetting but also out of brand character for Flickr to trash a member’s family albums without so much as a warning.
I feel like the landlord busted down the door to my apartment and set my family albums on fire (all but the most recent 200 pictures) for nonpayment of rent he didn’t tell me was due. I expect utility and insurance companies to bully and bluster and break my heart. But I and you and we expect more and better of Flickr—and the program almost never lets down. A user experience mistake like this feels quadruply wrong precisely because user experience is what Flickr typically gets so right. (It’s like Apple, that way; and we all know what happens when Apple makes the smallest misstep.)
Of course Flickr is a nice way to stay close to far-away friends and family. But it’s also much more than that. For us, it’s the primary tool we’ve used to save our family’s history during our daughter’s first two years of life. And I’ve got to tell you, it kills me that our trip to Spain (where our kid saw The Simpsons for the first time—in Spanish!), a magical day at a Manhattan flea market, her first experience of an ice arena, and more, are simply gone. Using iPhoto, with about ten hours of work, I can probably recreate fair semblances of some of the discarded photosets. But not the texts and the comments by friends and family.
So to my gifted friends at Flickr, who have given us a product many of us can’t imagine living without, this small request: Please notify members early and often as their Pro accounts near their expiration date, and allow a grace period of at least a few days before removing the fragile and irreplaceable human constructions with which we have entrusted you. Thanks.
Ah. Saith Flickr: “If your Pro account expires, don’t panic! None of your photos have been deleted.” Thank you, Suzanne Carter-Jackson (and over 100 other readers) for locating this hidden piece of reassurance.
I contend that I’ve still stumbled onto a problem—that this is one of the very, very, very few things Flickr gets exactly wrong.
Thought. Instead of apparently deleting all but 200 of a user’s photos, sets, and comments, and then hiding the fact that they aren’t really gone on an obscure Flickr Help page, wouldn’t it be better to simply keep the pictures up?
It’s not a question of storage: Flickr claims to be storing the photos anyway. So why send a user into panic by hiding pictures you have every intention of showing again once a PayPal payment clears?
For that matter, why hide the pictures at all? Even if a user deliberately let their Pro account lapse and had no intention of becoming a “Pro” user again, didn’t the Pro account they paid for the first year ensure them the right to keep the photos they uploaded during their Pro period online?
Shouldn’t the “penalty” for ending a “Pro” account be that you can’t upload boatloads of photos any more? Isn’t that sufficient motivation to make most folks re-up their Pro accounts? It was for me. I re-upgraded long before I knew that Flickr had removed almost all of my photos from the site.
While I’m deeply relieved to know that the family photo treasure trove I spent two years building is still intact somewhere on a Flickr server and will be shown again once Yahoo gets its hands of my small, greasy wad of virtual dough, I’m disappointed at being put through a somewhat user-hostile experience on a site I consider among the smartest and best ever mounted on the web. I will keep this post up to remember that nothing, not even Flickr, is perfect, and in hopes that my colleagues there will rethink this bit of architecture.
It’s really pretty simple:
Let people know their Pro account is about to expire. Notify them by email and RSS and do it more than once.
If a Pro account lapses, keep the photos online that were posted while the account was active.
Over 100 Flickr users wrote to me (a testament to Flickr’s popularity) and I am grateful to all. Several suggested that Flickr had probably tried contacting me to alert me to the expiration, and that its message had gotten trapped in SPAM filters. This is possible, although I filter for Flickr way ahead of filtering for Trash, and I receive dozens of Flickr messages every day, from people who want to become contacts. Flickr messages always seem to reach me, is my point.
I also checked Flickr’s online message board to see if there was notice there, and found none. So it appears that no automated expiration notices were sent to my account, but who can say for sure?