Big Web Show № 125: “You’re My Favorite Client” with Mike Monteiro
Monteiro and I talk design:
Designers Mike Monteiro (author, “You’re My Favorite Client”) and Jeffrey Zeldman discuss why humility is expensive, how to reassure the client at every moment that you know what you’re doing, and how to design websites that look as good on Day 400 as they do on Day 1. Plus old age, unsung heroines of the early web, and a book for designers to give to their clients.
MIKE MONTEIRO is a man on a mission. He wants to improve design by fixing the core of it, which is the relationship between designer and client. Too many of us fear our clients—the people whose money keeps our lights on, and who hire us to solve business problems they can’t solve for themselves. And too many clients are even more frustrated and puzzled by their designers than the designers are by the clients.
It’s the designer’s job to fix this, which is why Mike first wrote Design Is A Job, and spent two years taking the message into conference halls and meeting rooms from New Zealand to New York.
I wish every designer could read this book. I can’t tell you how many friends of mine—many of whom I consider far better designers than I am—struggle every day with terrible anxieties over how a client will react to their work. And the problem isn’t limited to web and interaction designers. Anybody who designs anything burns cycles in fear and acrimony. I too waste hours worrying about the client’s reaction—but a dip into Mike’s first book relaxes me like a warm milk bath, and reminds me that collaboration and persuasion are the essence of my craft and well within my power to execute.
If the designer’s side of things were the only part of the problem Mike had addressed, it would be enough. But there is more:
Next Mike will help clients understand what they should expect from a designer and learn how to hire one they can work with. How he will do that is still a secret—although folks attending An Event Apart San Francisco this week will get a clue.
Design education is the third leg of the chair, and once he has spread his message to clients, Mike intends to fix that or die trying. As Mike sees it (and I agree) too many design programs turn out students who can defend their work in an academic critique session among their peers, but have no idea how to talk to clients and no comprehension of their problems. We are creating a generation of skilled and talented but only semi-employable designers—designers who, unless they have the luck to learn what their expensive education didn’t teach them, will have miserably frustrating careers and turn out sub-par work that doesn’t solve their clients’ problems.
We web and interaction designers are always seeking to understand our user, and to solve the user’s problems with empathy and compassion. Perhaps we should start with the user who hires us.
Big Web Show № 102: Sass for Web Designers with Dribbble’s Dan Cederholm
DESIGNER, developer, banjoist, Dribbble co-founder, and all-around nice guy Dan Cederholm and I discuss fear of CSS pre-processors; the craft of code; growing the Dribbble design community; transitioning from a two-person part-time start-up to a full-time company with employees; and Dan’s new book Sass For Web Designers in Episode № 102 of The Big Web Show on Mule Radio.
Tash and Tom recently resided in Brooklyn, NY and completed their MFAs in Interaction Design at New York’s School of Visual Arts, where I was one of their admiring teachers; they are now bound for Hawaii, where they will expand their web-based product empire. Coastermatic, their first joint product, converts your Instagram photos into stone coasters, and was conceived during their time at SVA. (More in the August 2, 2012 issue of Dwell.)
In a fast-paced hour-long podcast, we discuss design, product, and business strategy; finding the right manufacturing and fulfillment partners; the division of labor in a small startup; and other juicy UX and entrepreneurial topics.
IN EPISODE No. 86 of The Big Web Show, I interview Monkey Do studio’s Michael Pick and Tim Murtaugh.
Mike, Tim, and I discuss the A List Apart redesign, responsive images and type, CSS Zen Garden, organic design processes, the future of CMS systems, designing a food truck app, and more.
TIM MURTAUGH has been building web sites since 1997 and specializes in delivering standards-based HTML5/CSS templates. His eye for design and serious affinity for clean code allow him to painlessly integrate his templates into larger systems without sacrificing user experience or aesthetics. Tim started in the non-profit world, moved on to start-ups, shifted to an agency, upgraded to publishing, and from thence: Monkey Do. Tim can be found on Twitter at @murtaugh.
This episode of The Big Web Show is sponsored by Shutterstock.com. Get 30% off any package with discount code “BIGWEBSHOW3.”
IN EPISODE No. 79 of The Big Web Show (“everything web that matters”), I interview CSS guru, Microformats co-founder, O’Reilly and New Riders author, and An Event Apart co-founder Eric A. Meyer (@meyerweb) about upcoming CSS modules including grid layout, flexbox, and regions; his career trajectory from college graduate webmaster to world-renowned author, consultant, and lecturer; founding and running a virtual community (CSS-Discuss); becoming an O’Reilly writer; the early days of the Mosaic Browser and The Web Standards Project’s CSS Samurai; “The Web Behind” variation of The Web Ahead podcast, and more.
Eric A. Meyer has been working with the web since late 1993 and is an internationally recognized expert on the subjects of HTML and CSS. He is the principal consultant for Complex Spiral Consulting and lives in Cleveland, Ohio, which is a much nicer city than you’ve been led to believe. Author of “Eric Meyer on CSS” (New Riders), “Cascading Style Sheets: The Definitive Guide” (O’Reilly & Associates), “CSS2.0 Programmer’s Reference” (Osborne/McGraw-Hill), and the CSS Browser Compatibility Charts, Eric co-founded and co-directs An Event Apart, the design conference “for people who make websites,” and speaks at a variety of conferences on the subject of standards, CSS use, and web design.
IN EPISODE No. 77 of The Big Web Show, I interview returning guest Sarah Parmenter about designing an app for the homeless; the challenges of multi-device design; teaching HTML and CSS to young people; designing a complex reader app; the ideal number of employees for a small design studio; Brooklyn vs. small-town UK; and more.
The Big Web Show features special guests on topics like web publishing, art direction, content strategy, typography, web technology, and more. It’s everything web that matters.