SHIPPING IS EASY, making real change is hard. To do meaningful web work, we need to educate clients on how their websites influence their business and the legal, regulatory, brand, and financial risks they face without strong web governance. Learn why web governance is important to us as web professionals and how to influence your clients to think carefully about how to align their websites to their business strategy. A List Apart: Articles: Web Governance: Becoming an Agent of Change.

Illustration by Kevin Cornell for A List Apart.

“REDESIGNS REQUIRE STRATEGY, otherwise they are merely reskinning. We don’t do reskinning. We do strategic redesigns that help the people who use your website achieve their goals. Strategic redesign starts with research. The notion that a design is ‘dull’ and needs to be ‘freshened up’ by a ‘burst of creative inspiration’ reveals a lack of understanding of, and disrespect for, design.

via A Design Apart: Q&A with Jeffrey Zeldman | Sparksheet.

“UPDATED SERVICE ADVISORY – EAST RIVER FERRY CAPACITY LIMITS – PLEASE CLICK HERE TO READ,” the top banner on the East River Ferry’s website nervously advises. Immediately below this warning comes the gentle and slightly vacuous headline, “Relax. We’ll Get You There.” The two headlines tell contrasting stories that completely contradict each other. No print art director would place these two messages on the same page, let alone in such close proximity or with treatments that compete for the reader’s attention. Yet this is how we treat content on the web.

Elsewhere on the page, care has been taken. An interactive map! With rollovers! Be still, my heart.

But when it came time to determine a content strategy, no one was in charge (or the wrong people were). Instead of the kind of headline that actually works on the web, a committee approved a soft print advertising headline—the kind that might appear in a quarter-page ad in the back of the playbill for a regional theater company’s production of Guys and Dolls. No thought was given to how that headline would play if the ferry developed service problems. Apparently no substitute, contingency headline was created. And not much thought (if any) was given to how the design might change if a problem arose.

Thus at the last minute a slightly hysterical “over capacity” headline that makes the “Relax” headline look ridiculous was jammed on top of the primary headline, using design techniques that give the warning primacy of place, and add shrillness by using all caps, only to defeat their own urgency with a low-contrast teal-on-blue color scheme that is difficult for people with normal vision to read and may be invisible to people with certain kinds of color-blindness.

This is what we do. We have meetings, we reach consensus, we make templates, we approve inoffensive headlines and copy, and we fumble contingencies. Avoiding these problems is what content strategy and user experience design are all about.

Dueling messages | Flickr – Photo Sharing!.

IN HER PRESENTATION at An Event Apart in Atlanta, GA 2011 Kristina Halvorson talked about how to integrate content strategy into a typical Web design worksflow. Here’s my notes from her talk: LukeW | An Event Apart: A Content Strategy Roadmap.

YOU FIND ME ENSCONCED in the fabulous Buckhead, Atlanta Intercontinental Hotel, preparing to unleash An Event Apart Atlanta 2011, three days of design, code, and content strategy for people who make websites. Eric Meyer and I co-founded our traveling web conference in December, 2005; in 2006 we chose Atlanta for our second event, and it was the worst show we’ve ever done. We hosted at Turner Field, not realizing that half the audience would be forced to crane their necks around pillars if they wanted to see our speakers or the screen on which slides were projected.

Also not realizing that Turner Field’s promised contractual ability to deliver Wi-Fi was more theoretical than factual: the venue’s A/V guy spent the entire show trying to get an internet connection going. You could watch audience members twitchily check their laptops for email every fourteen seconds, then make the “no internet” face that is not unlike the face addicts make when the crack dealer is late, then check their laptops again.

The food was good, our speakers (including local hero Todd Dominey) had wise lessons to impart, and most attendees had a pretty good time, but Eric and I still shudder to remember everything that went wrong with that gig.

Not to jinx anything, but times have changed. We are now a major three-day event, thanks to a kick-ass staff and the wonderful community that has made this show its home. We thank you from the bottoms of our big grateful hearts.

I will see several hundred of you for the next three days. Those not attending may follow along:

• An Event Apart Atlanta three-day schedule
• A Feed Apart – live tweeting, Monday through Wednesday
• AEA Atlanta Flickr Group
• An Event Apart Facebook page

“Mobile is huge. The iPhone, iPad, and Android are huge. On the one hand, they are standards-facing, because they all support HTML5 and CSS3, so you can create great mobile experiences using web standards. You can create apps using web standards. On the other hand, there is also the temptation to go a proprietary route. In a strange way, although the browsers are much more standards compliant, it seems like we are redoing the browser war. Only now, it’s not the browser wars, it’s platform wars.”

Video interview, plus transcript: Interview with Jeffrey Zeldman on the State of Web Design. Thank you, Michael Slater.

I’m enjoying An Event Apart Seattle 2011 and you’re not. Despair not, help is available:

• For real-time Twitter aggragation, watch afeedapart.com.
• Enjoy AEA Seattle photos in our Flickr group.
• Watch Luke Wroblewski dance.
• Watch An Event Apart dance for Luke Wroblewski.
• Nod along to the interstitial audio playlist.

KRISTA STEVENS (@kristastevens) is our guest on The Big Web Show Episode 43, recording today, March 24, before a live internet audience on 5by5.tv/live at 3:00 PM Eastern. (New time!)

Krista is an Automattician. A reader, writer, editor. Geek. Four-eyed bookworm. Hopeless introvert. True believer.

The Big Web Show (“Everything Web That Matters”) records live every Thursday at 3:00 PM Eastern. Edited episodes can be watched afterwards, often within hours of recording, via iTunes (audio feed | video feed) and the web. Subscribe and enjoy!

ON SUNDAY, while leading a discussion on the future of web design and publishing, I noticed a slightly confused look appearing on some faces in the audience. The discussion had been billed as “Jeffrey Zeldman’s Awesome Internet Design Panel,” and I thought perhaps there was a disconnect for some in the audience between “design” and such topics as where content comes from and who pays for it.

So I asked, “Who here is in publishing?”

A few hands were gently raised.

Uh-huh. “And how many of you work on the web?”

Every right hand in the room shot up.

“You are all in publishing,” I explained.

Now, I like a good rounded corner talk as much as the next designer. I’ve given my share of them. Also of line height and measure, color and contrast, how to design things that don’t work in old versions of Internet Explorer, and so on. In the practice of web and interaction design, there will always be a place for craft discussions—for craft is execution, and ideas without execution are songs without music, meaningless.

But right now (and always) there is a need for design to also be about the big strategic issues. And right now, as much as design is wrestling with open vs. proprietary formats and the old challenges of new devices, design is also very much in the service of applications and publishing. Who gets content, who pays for it, how it is distributed (and how evenly), the balance between broadcast and conversation, editor and user—these are the issues of this moment, and it is designers even more than editors who will answer these riddles.

BACK IN THE WEB’S Pleistocene period, I received an e-mail from a young content strategist. “Excuse me,” she wrote, “but there is a grammatical error in the current issue of A List Apart.” While I was used to reader mail challenging the ideas in our articles, it was the first time anybody had bothered themselves about the writing. “Would you like to be my copy-editor?” I shot back. “I can’t pay you.”

Within months, Erin Kissane had worked her way up to editor-in-chief. For ten years, she supervised the magazine’s strategic growth, fostered its embrace of multiple disciplines, and interacted skillfully and graciously with the leading minds in web design—our writers. Simultaneously with her editorial work, Erin helped pioneer content strategy for clients large and small, working closely with editors, curators, designers, developers, marketers, you name it. She learned enough about everyone’s jobs to value what they do, get the information great content strategy requires, and sell great content strategy to them—for, like everything else in this business, persuasion is at least half the job.

At last she shares all she has learned. In the past, only her friends, clients, and lucky writers got to know the magic that is Erin Kissane. Now she belongs to the world. We are delighted to present the third volume in the A Book Apart series. Read The Elements of Content Strategy, enjoy it (Erin is a hell of a writer), and go make the web better.

Jeffrey Zeldman
Publisher
A Book Apart

WHAT A YEAR 2010 has been. It was the year HTML5 and CSS3 broke wide; the year the iPad, iPhone, and Android led designers down the contradictory paths of proprietary application design and standards-based mobile web application design—in both cases focused on user needs, simplicity, and new ways of interacting thanks to small screens and touch-sensitive surfaces.

It was the third year in a row that everyone was talking about content strategy and designers refused to “just comp something up” without first conducting research and developing a user experience strategy.

CSS3 media queries plus fluid grids and flexible images gave birth to responsive web design (thanks, Beep!). Internet Explorer 9 (that’s right, the browser by Microsoft we’ve spent years grousing about) kicked ass on web standards, inspiring a 10K Apart contest that celebrated what designers and developers could achieve with just 10K of standards-compliant HTML, CSS, and JavaScript. IE9 also kicked ass on type rendering, stimulating debates as to which platform offers the best reading experience for the first time since Macintosh System 7.

Even outside the newest, best browsers, things were better than ever. Modernizr and eCSStender brought advanced selectors and @font-face to archaic browsers (not to mention HTML5 and SVG, in the case of Modernizr). Tim Murtaugh and Mike Pick’s HTML5 Reset and Paul Irish’s HTML5 Boilerplate gave us clean starting points for HTML5- and CSS3-powered sites.

Web fonts were everywhere—from the W3C to small personal and large commercial websites—thanks to pioneering syntax constructions by Paul Irish and Richard Fink, fine open-source products like the Font Squirrel @Font-Face Generator, open-source liberal font licensing like FontSpring’s, and terrific service platforms led by Typekit and including Fontdeck, Webtype, Typotheque, and Kernest.

Print continued its move to networked screens. iPhone found a worthy adversary in Android. Webkit was ubiquitous.

Insights into the new spirit of web design, from a wide variety of extremely smart people, can be seen and heard on The Big Web Show, which Dan Benjamin and I started this year (and which won Video Podcast of the Year in the 2010 .net Awards), on Dan’s other shows on the 5by5 network, on the Workers of the Web podcast by Alan Houser and Eric Anderson, and of course in A List Apart for people who make websites.

Zeldman.com: The Year in Review

A few things I wrote here at zeldman.com this year (some related to web standards and design, some not) may be worth reviewing:

iPad as the New Flash 17 October 2010

Masturbatory novelty is not a business strategy.

Flash, iPad, and Standards 1 February 2010

Lack of Flash in the iPad (and before that, in the iPhone) is a win for accessible, standards-based design. Not because Flash is bad, but because the increasing popularity of devices that don’t support Flash is going to force recalcitrant web developers to build the semantic HTML layer first.

An InDesign for HTML and CSS? 5 July 2010

while our current tools can certainly stand improvement, no company will ever create “the modern day equivalent of Illustrator and PageMaker for CSS, HTML5 and JavaScript.” The assumption that a such thing is possible suggests a lack of understanding.

Stop Chasing Followers 21 April 2010

The web is not a game of “eyeballs.” Never has been, never will be. Influence matters, numbers don’t.

Crowdsourcing Dickens 23 March 2010

Like it says.

My Love/Hate Affair with Typekit 22 March 2010

Like it says.

You Cannot Copyright A Tweet 25 February 2010

Like it says.

Free Advice: Show Up Early 5 February 2010

Love means never having to say you’re sorry, but client services means apologizing every five minutes. Give yourself one less thing to be sorry for. Take some free advice. Show up often, and show up early.

Outside Reading

A few things I wrote elsewhere might repay your interest as well:

The Future of Web Standards 26 September, for .net Magazine

Cheap, complex devices such as the iPhone and the Droid have come along at precisely the moment when HTML5, CSS3 and web fonts are ready for action; when standards-based web development is no longer relegated to the fringe; and when web designers, no longer content to merely decorate screens, are crafting provocative, multi-platform experiences. Is this the dawn of a new web?

Style vs. Design written in 1999 and slightly revised in 2005, for Adobe

When Style is a fetish, sites confuse visitors, hurting users and the companies that paid for the sites. When designers don’t start by asking who will use the site, and what they will use it for, we get meaningless eye candy that gives beauty a bad name.

Happy New Year, all!

Karen McGrane—UX: The Enemy Within

Last week we launched Cognition, a studio blog, that replaced the traditional open-mic text area commenting system with two options: Either post a response via your own Twitter account or link to a post on your own blog.

As the primary instigator, Mr. Storey explains his and the agency’s rationale for doing away with traditional comments:

The problem with most comment threads is that they can reach that useless tipping point very quickly. Without having an active moderator to keep up with all of the various threads it’s practically impossible to provide any sort of conversational value.

Meanwhile we have also informally noticed a decline in blog usage since the wider adoption of Twitter within our community. … Happy Cog loves blogs. … What if we could help bring some life back into the old network by encouraging people to write blog posts when they have more to say than what can fit into one-hundred-and-forty characters?

Read more and comment if you wish: Airbag: Babylon.

“Cheap, complex devices such as the iPhone and the Droid have come along at precisely the moment when HTML5, CSS3 and web fonts are ready for action; when standards-based web development is no longer relegated to the fringe; and when web designers, no longer content to merely decorate screens, are crafting provocative, multi-platform experiences. Is this the dawn of a newer, more mature, more ubiquitous web?”

—The Future of Web Standards by Jeffrey Zeldman

Originally written for .net magazine, Issue No. 206, published 17 August in UK and this month in the US in “Practical Web Design” Magazine. Now you can read the article even if you can’t get your hands on these print magazines.

See also: I Guest-Edit .net magazine.

In Issue No. 313 of A List Apart for people who make websites: Better content management systems start with content strategy; typographically beauteous web pages may benefit from hyphenation and justification.

Strategic Content Management

by JONATHAN KAHN

Any web project more complex than a blog requires custom CMS design work. It’s tempting to use familiar tools and try to shoehorn content in—but we can’t select the appropriate tool until we’ve figured out the project’s specific needs. So what should a CMS give us, apart from a bunch of features? How can we choose and customize a CMS to fit a project’s needs? How can content strategy help us understand what those needs really are? And what happens a day, a week, or a year after we’ve installed and customized the CMS?

Published in: Content Strategy

The Look That Says Book

by RICHARD FINK

Hyphenation and justification: It’s not just for print any more. Armed with good taste, a special unicode font character called the soft hyphen, and a bit o’ JavaScript jiggery, you can justify and hyphenate web pages with the best of them. Master the zero width space. Use the Hyphenator.js library to bottle fame, brew glory, and put a stopper in death. Create web pages that hyphenate and justify on the fly, even when the layout reflows in response to changes in viewport size.

Published in: Layout, Typography

Illustration by Kevin Cornell for A List Apart