IN ISSUE № 419 of A List Apart:
by JOSCELIN COOPER
From ATMs to Siri to the button text in an application user interface, we “talk” to our tech—and our tech talks back. Often this exchange is purely transactional, but newer technologies have renegotiated this relationship. Joscelin Cooper reflects on how we can design successful human-machine conversations that are neither cloying nor overly mechanical. ⇛
by SENONGO AKPEM
The web operates in ways that can conflict with our traditional view of what a “story” is. Content is chunked, mixed, and spread across channels, devices, and formats. How do we understand story lines, characters, interactions, and the role of the audience, given this information sprawl? Cue nonlinear narratives—Senongo Akpem guides us past basic “scrolly-telling” to immersive, sometimes surprising experiences. ⇛
A LIST APART Issue № 393 is about documenting design patterns with a style guide and creating new ones with the z-axis.
by SUSAN ROBERTSON
A style guide, also referred to as a pattern library, is a living document that details the front-end code for all the elements and modules of a website or application. It also documents the site’s visual language, from header styles to color palettes. In short, a proper style guide is a one-stop guide that the entire team can reference when considering site changes and iterations. Susan Robertson shows us how to build and maintain a style guide that helps everyone from product owners and producers to designers and developers keep an ever-changing site on brand and on target.
by WREN LANIER
For years we’ve seen the web as a two-dimensional space filled with pages that sit side by side on a flat, infinite plane. But as the devices we design for take on an increasingly diverse array of shapes and sizes, we must embrace new ways of designing up and down. Designing on the z-axis means incorporating three-dimensional physics into our interface designs. Wren Lanier explains how, by using the z-axis to place interface elements above or below one another, we can create better design systems that are more flexible and intuitive to use—and create new patterns that point the way to future interactions.
Illustration by Kevin Cornell
WE ARE PLEASED to present an excerpt from Sass For Web Designers by Dan Cederholm, available now from A Book Apart.
Why Sass? · An A List Apart Article.
by JESSICA ENDERS
Though some decry flat user interfaces as pure fashion, or as the obvious response to skeuomorphic trends, many designers have embraced the flat approach because the reduction in visual styling (such as gradients, drop shadows, and borders) creates interfaces that feel simpler and cleaner. Trouble is, most flat UIs are built with a focus on the provision of content, with transactional components (i.e., forms) receiving very little attention. So what happens when flat UIs and forms collide? User experiences can, and often do, suffer. Keep your flat forms from failing by using controlled redundancy to communicate difference.
by PERRY HEWITT
Digital projects begin in high spirits and tip quickly into miscommunication and crisis. But it doesn’t have to be that way. Extend your early kickoff meeting harmony throughout the life of your projects. By understanding your client’s organizational drivers and key players before the sticky note sessions even begin, you can establish the momentum needed to keep the extended team focused on goals. And by managing stakeholder communications throughout the job, you can avoid land mines, save time and effort in the long run, and deliver a project that satisfies stakeholders, agency, and users alike.
IN ISSUE No. 381 of A List Apart for people who make websites:
by AARRON WALTER
Your inbox overflows with customer emails suggesting features and improvements. Instead of benefiting, you feel overwhelmed by an unmanageable deluge. You conduct usability tests, user interviews, and competitive analyses, creating and sharing key insights. Yet within months, what you learned has been lost, forgotten, or ignored by someone in a different department. What if you could sift, store, and share all your customer learning in a way that breaks down silos, preserves and amplifies insights, and turns everyone in your organization into a researcher? MailChimp’s user experience director Aarron Walter tells how his team did it. You can, too.
by LOU ROSENFELD
Silos: good for grain, awful for understanding customer behavior. Just as we favor the research tools that we find familiar and comfortable, large organizations often use research methods that reflect their own internal selection biases. As a result, they miss out on detecting (and confirming) interesting patterns that emerge concurrently from different research silos. And they likely won’t learn something new and important. IA thought leader Lou Rosenfeld explains how balance, cadence, conversation, and perspective provide a framework enabling your research teams to think across silos and achieve powerful insights even senior leadership can understand.
Illustration by Kevin Cornell for ALA
AS PUBLISHER of A List Apart for people who make websites, I’m delighted to present our second annual ALA Summer Reading Issue—a deep pool of editor’s picks from the recent archives of A List Apart, sprinkled with some of our favorite outside links.
If you’re designing, developing, strategizing, or creating content for today’s multi-device web, these are the articles you need to read.
Same as last year, this issue is also available as a Readlist, suitable for beach reading on Kindle, iPhone, iPad, Readmill, or other ebook reader. So what are you waiting for? Dive in!
Illustration by Kevin Cornell for A List Apart
IN TODAY’S A List Apart for people who make websites, we are pleased to present…
by ANDY POLAINE
You redesign the website for an airline, but who is designing the check-in machines, the CRM systems used by call center staff, the print materials, or the policies the cabin crew must adhere to? Like it or not, these channels are part of the overall user experience. Your website or mobile app might be great on its own, but customers experience services in totality, and base their judgments on how well everything works together. Learn to design beyond the screen. By creating visual and tangible artifacts that can be experienced and tested, you can build a bridge between business and design.
by KATE KIEFER LEE
Delivering bad news is hard, but it’s part of life and business. We notify customers when we’re out of a product they want to buy, and we send warnings when people violate our companies’ terms of service. God forbid we have to send a system alert because our database was hacked, affecting every one of our users. But these things happen to the best of us. Can you be the bearer of bad news in a way that respects your customers? Learn how to create empathetic content for tricky situations, and shape your internal culture to foster human values of support, respect, and empathy.
Illustration: Kevin Cornell
WE INTRODUCE new web design skills and share design business growth strategies in Issue No. 373 of A List Apart for people who make websites:
by YOUNG HAHN
Ever taken apart a digital map? Worked with a map as a critical part of your design? Developed tricks, hacks, workarounds, or progressive enhancements for maps? Walk through a design process to implement a modern-day web map. Let’s make maps part of the collective conversation we have as designers.
by JASON BLUMER
If you want to grow in a sustainable, satisfying way, then you need to pay attention to how you’re growing, not just how much. After all, a bigger company isn’t necessarily a better one. Let’s look at four common pitfalls of growth in the design industry, and how to avoid them.
Illustration by Kevin Cornell for A List Apart.
IN EPISODE No. 86 of The Big Web Show, I interview Monkey Do studio’s Michael Pick and Tim Murtaugh.
Mike, Tim, and I discuss the A List Apart redesign, responsive images and type, CSS Zen Garden, organic design processes, the future of CMS systems, designing a food truck app, and more.
TIM MURTAUGH has been building web sites since 1997 and specializes in delivering standards-based HTML5/CSS templates. His eye for design and serious affinity for clean code allow him to painlessly integrate his templates into larger systems without sacrificing user experience or aesthetics. Tim started in the non-profit world, moved on to start-ups, shifted to an agency, upgraded to publishing, and from thence: Monkey Do. Tim can be found on Twitter at @murtaugh.
This episode of The Big Web Show is sponsored by Shutterstock.com. Get 30% off any package with discount code “BIGWEBSHOW3.”
IN ISSUE No. 72 of A List Apart for people who make websites:
by CLINTON FORRY
Spread your content and control its appearance on Facebook and Twitter. Use third-party metadata tools (Facebook OG, Twitter Cards) without feeling dirty.
by KEVIN GOLDMAN
Kevin Goldman forecasts increased longevity for our work and our careers if we apply the principles of material honesty to our digital world.
Illustration by Kevin Cornell for A List Apart