37signals’ Jason Fried live today on The Big Web Show
I have known 37signals CEO Jason Fried since he was a young copywriter who reminded me of me, only smarter and more confident. Like many of you, with a mixture of awe and pleasure, I have watched him change our industry, along with book publishing and business generally. Dan Benjamin and I are delighted to announce the mercurial Mr Fried as our guest on The Big Web Show. Join us today, 1 July 2010, for the live taping at 1:00 PM ET.
Jason’s official bio is brief, but he can write at length when he wishes: see Rework, Getting Real, and Defensive Web Design, each a classic, and to each of which he was principal co-writer and guiding force. Besides saying no to meetings, contracts, and VC money, Jason and 37signals are famous for godfathering a speedy, iterative form of web application design; for gifting the industry with Ruby on Rails; for creating a suite of beloved (yes, really) business productivity web apps; for mastering and then abandoning client services in favor of making stuff; for somehow, in the midst of all that busyness, churning out tons of fine content on their popular blog; and for being roommates with the equally fantastic Coudal Partners.
Can’t wait to interview Jason Fried in front of a live internet audience today. Hope you’ll join us.
The Big Web Show is taped live in front of an internet audience every Thursday at 1:00 PM ET on live.5by5.tv. Edited episodes can be watched afterwards (often within hours of taping) via iTunes (audio feed | video feed) and the web.
Filed under: 37signals, Acclaim, Announcements, Appearances, Applications, apps, Authoring, Best practices, better-know-a-speaker, business, Chicago, client services, Code, Coudal Partners, Design, ethics, HTML, Ideas, industry, interface, Interviews, Journalism at its Finest, Press, Products, Publications, Publishing, Respect, Ruby on Rails, Small Business, State of the Web, The Big Web Show, The Essentials, The Profession, User Experience
In an interview at 37signals, I discuss how the Happy Cog team uses Basecamp to coordinate projects across three studios and maintain accurate client communications.
A SXSW Story
One of the things about SXSW Interactive is that you are constantly meeting new people. One day at breakfast, I was introduced to a friend of a friend, who said:
“Your book is dangerous.”
“That’s kind of you to say,” I replied, “but exactly how is Designing With Web Standards dangerous?”
“Oh,” he said. “You didn’t write Rework?”
Customer service, not Ruby on Rails
Among developers, 37signals has achieved a cult following for giving us web applications like Basecamp, Highrise, and Campfire, and the Ruby on Rails platform. But the real secret of their success is as old fashioned as your great grandfather’s Victrola. It’s customer service.
We opened a HighRise account to manage our A List Apart author contacts and then didn’t use the account for whatever reason.
This morning I cancelled my account with two clicks of a button.
The messaging clearly explained that canceling the account would mean losing the contacts, and provided an opportunity to rethink the decision.
When I chose to go ahead with the cancellation, it happened instantly, and I was taken to this page, which reassured me that the account was closed and that I would stop receiving product-related emails. Smart. I was instantly satisfied and had no more questions. How often does that happen when closing, say, a phone or cable or internet account?
The page also offered me the opportunity to try another 37signals product or to provide customer feedback in a survey. If I had quit using the product because of dissatisfaction with it, I would have been able to use the survey to tell 37signals everything I disliked about my experience. If I liked the product but found it wasn’t right for me for whatever reason, I could tell them that (which could help them focus on their core audience’s needs).
All smart, businesslike, and yet inoffensive and un-pushy.
37signals not only constantly fine-tunes their products, they also think about the customer experience even when the customer is leaving.
I find that instructive, educational, and inspiring.
Disclaimer: Jason Fried is my friend, and I do business with 37signals through The Deck advertising network, so I’m not impartial. Just impressed.
If you enjoy A List Apart and zeldman.com, please doff your chapeau in the direction of our sponsor, the 37signals Job Board.
Everyone knows 37signals, inventors of Ruby on Rails and creators of Basecamp, Highrise, and other great productivity apps. We studied the leading web design and development job boards before signing on with theirs. Each job board we looked at had something great going for it.
We chose 37signals’s board because it appeals to the hybrid designer/ developer who cares as much about great user experience as clean code—the kind of web professional who believes great content and great design are inseparable. This new kind of designer, forged in the fires of the web, reads ALA and this site, and the 37signals Job Board is where you are most likely to find him or her when you need to hire skilled professionals with vision.
Income from the board helps defray the cost of producing our sites and paying our staff. But more importantly, running it alongside our articles provides a service to our readers, whether they seek a job or a great employee.
Friedrolling: vt. Gratuitously posting Basecamp referral links disguised as tweets or blog posts.
“Man, damn the internets! That’s the third time today I’ve been Friedrolled when I thought I was clicking on porn!
[tags]37signals, basecamp, referral[/tags]
Looks good to Mies
The Seed Conference, held in Crown Hall (the “Cathedral of Modernism” designed by Mies van der Rohe) is a one-day event about design, entrepreneurship, and inspiration. Learn about taking control of your own work by seeking out methods to inspire new thinking and adopt unconventional ideas about collaboration and business.
Speakers include Jason Fried, Jim Coudal, Carlos Segura, Jake Nickell and and Jeffrey Kalmikoff, Edward Lifson, and Gary Vaynerchuk. An open panel will follow the presentations and the day will conclude with a reception on the lawn of Crown Hall, featuring wines selected by Mr. Vaynerchuk. Registration is $499/person; attendance is limited to 270; seats are going fast (with nearly 50% sold out in the first week).
[tags]seed, seedconference, design, conferences, segura-inc, carlossegura, 37signals, coudal, threadless, vaynerchuk, edwardlifson[/tags]
Great jobs for designers currently available on the 37signals Job Board include:
- Happy Cog is looking for a Creative Director in Philadelphia, PA.
- Apple is looking for a Senior Web Development Engineer in Vancouver, BC.
- Cook Medical is looking for a Flash Designer/Developer in Bloomington, IN.
- Woot is looking for a Web Designer in St. Louis, MO.
- Flickr is looking for a Senior User Experience Designer in San Francisco, CA.
- Newgrounds.com is looking for a Web Development Guru in Philadelphia, PA.
- Amazon is looking for a Customer Experience Designer in Seattle, WA.
- NextScreen is looking for a Web Developer in Austin, TX.
- Confidential is looking for an Associate Creative Director in Hollywood, CA.
- SEOmoz, Inc. is looking for a Lead Web/Interface Designer in Seattle, WA.
- Billups Design is looking for a Front-End Web Developer in Chicago, IL.
[tags]design, webdesign, jobs, happycog, apple, 37signals, flickr, hiring[/tags]
All Bits on Deck!
We’re as pleased as pale punch to welcome web designer, CSS whiz, microformats monger, icon designer, outstanding public speaker, and best-selling CSS-design-book author Dan Cederholm and his freshly redesigned SimpleBits site to The Deck, our advertising network targeting web, design and creative professionals.
Dan is a friend and creative hero of mine (and of yours, too, I bet), and it is a thrill to be able to drop a few pennies in his cup.
The premier advertising network for reaching creative, web and design professionals, The Deck serves up millions of page views each month and is uniquely configured to connect the right marketers to a targeted, influential audience.
[tags]simplebits, dancederholm, advertising, webadvertising, deck, thedeck[/tags]
Quit Your Day Job
Tired of fighting for smarter design, usability, and web standards? Take your talents where they can do the most good. A List Apart and zeldman.com are proud members of the 37signals Job Board. Recent job postings include:
- Happy Cog Philadelphia is looking for a Front End Developer in Philadelphia, PA.
- The Sherwin-Williams Company is looking for a Web Developer in Cleveland, OH.
- Vimeo is looking for a PHP/MYSQL Developer in NY.
- Homes.com is looking for a Web Designer in Tallahassee, FL.
- Ham in the Fridge is looking for a Senior Designer in Minneapolis, MN.
- National Council State Boards of Nursing is looking for a Webmaster / Designer in Chicago, IL.
- Vulcan, Inc. is looking for a Sr. Quality Engineer in Seattle, WA.
- Singapore Telecommunications Limited is looking for a Usability Engineer in Singapore.
- Crate and Barrel is looking for a Internet Project Manager in Northbrook, IL.
- JibJab Media is looking for an HTML Engineer in Venice, CA.
- Smack, Inc is looking for an AJAX minded, front-end developer in Toronto, Ontario.
- TIBCO Software is looking for a AJAX Web Development Engineer in Palo Alto, CA.
- Environmental Working Group is looking for an Applications Programmer in Washington, DC.
- Design Kitchen is looking for an Interactive Strategist in Chicago, IL.
Find your next job or find your next team member on the 37signals Job Board.