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My First Job

I was a teenage telemarketer. Reading from a script, I attempted to raise money for St. Jude’s Hospital for Leukemia-Stricken Children. I was fired after three days for departing from the script. 

We were supposed to hard-sell, no matter what the person on the other end of the line said. But when the people I cold-called talked about their financial hardships, I sympathized, asked questions, and didn’t try to force a donation.

Our boss listened in on the calls. My empathy toward the people I called was not appreciated. 

My boss failed to see any irony in the job’s requiring psychopathically cold-hearted behavior toward some needy people in order to raise money for others.

Probably he could not allow himself to see it.

By Jeffrey Zeldman

“King of Web Standards”—Bloomberg Businessweek.

Designer at Automattic, Inc. Co-Founder, An Event Apart. Publisher, A List Apart & A Book Apart. Author. Father. He/him.