Solve the Right Problem: Derek Featherstone on designing for extremes

Derek Featherstone at An Event Apart

12 LESSONS from An Event Apart San Francisco – № 3: Derek Featherstone was the 10th speaker at An Event Apart San Francisco, which ended Wednesday. His session, Extreme Design, showed how creating great experiences for people with disabilities results in better designs for everyone.

Focusing relentlessly on accessibility helps us think of extreme scenarios and ask questions like “how can we make this work eyes free?” and “how can we make this work with the least amount of typing?” Most importantly, it leads to deeper design thinking that solves problems for everyone who uses our sites and products.

A Map For The Blind

One of my favorite examples from Derek’s presentation had to do with a map. A Canadian city was expanding geographically to encompass some of the surrounding suburbs. The city’s website was charged with letting all citizens know about the change. The web team did what you or I would probably do: they created a map that clearly showed the old and new city limits.

Unfortunately, this visual map was by definition inaccessible to blind citizens, so the city brought in Derek and his colleagues to design an equivalent experience for the unsighted. Derek’s team and the web team pondered typical solutions—such as laborious written descriptions of the city’s shifting geographic borders. But these were not user-friendly, nor did they get to the heart of the problem.

Maybe creating a verbal equivalent of a visual map wasn’t the answer. Derek’s team kept digging. Why was the map created in the first place, they asked. What was the point of it? What were users supposed to take away from it?

It turned out, people wanted to know if their street fell within the new city boundaries because, if it did, then their taxes were going to go up.

Solving for a map wasn’t the point at all. Allowing people to find out if their home address fell inside the new city limits was the point.

A simple data entry form accomplished the task, and was by definition accessible to all users. It was also a much quicker way even for sighted user to get the information they wanted. By solving for an extreme case—people who can’t see this map—the web teams were able to create a design that worked better for everyone.

Tomorrow I’ll be back with another top takeaway from another AEA San Francisco 2016 speaker. The next AEA event, An Event Apart St. Louis, takes place January 30-February 1, 2017.


Also published at Medium.