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Toward a more inclusive web form

Registering for school, paying bills, updating government documents—we conduct a significant part of our daily lives through web forms. So when simply typing in your name breaks a form, well, user experience, we have a problem. As our population continues to diversify, we need designs that accommodate a broader range of naming conventions. Aimee Gonzalez shows how cultural assumptions affect what we build on the web—and how fostering awareness and refining our processes can start to change that.

REGISTERING for school, paying bills, updating government documents—we conduct a significant part of our daily lives through web forms. So when simply typing in your name breaks a form, well, user experience, we have a problem. As our population continues to diversify, we need designs that accommodate a broader range of naming conventions. Aimee Gonzalez shows how cultural assumptions affect what we build on the web—and how fostering awareness and refining our processes can start to change that.

By Jeffrey Zeldman

“King of Web Standards”—Bloomberg Businessweek.

Principal designer/creative director, Automattic, Inc. Publisher, A List Apart and A Book Apart “for people who make websites.” Co-founder, An Event Apart design conference. Faculty, MFA, Interaction Design program, School of Visual Arts, New York. Have written two books, notably Designing With Web Standards 3rd Edition.