A List Apart № 420: Add Friction to Interactions, Customize With Care

IN ISSUE № 420 of A List Apart:

Meta-Moments: Thoughtfulness by Design

by ANDREW GRIMES

Does the internet ever stop you in your tracks? Does it sometimes make you pause and think about what you’re doing? Andrew Grimes calls such moments meta-moments. He walks us through why meta-moments are occasionally necessary and how we might build them into the experiences we design.


Approaching Content Strategy for Personalized Websites

by COLIN EAGAN

Experience management systems are making it easier than ever to customize content for your visitors—but are you using your newfound personalizing powers for good (or for creepy)? Colin Eagan shows that personalization can be done, thoughtfully, using the same tools you would apply to any content strategy conundrum: by asking why, being deliberate, and putting users first.