I RECENTLY SHARED a positive view of what’s happening at Adobe. I’m still a huge fan of the company’s image editing software, and I remain optimistic about their new direction. But I’m unhappy about the two-device limitation Adobe Cloud places on software.
While the company is more liberal than it used to be (e.g. a license to use Adobe software on the Mac is also a license to use it in Windows, and vice-versa), the Cloud’s refusal to let me use software I’ve purchased from Adobe on more than two devices feels like a relic of the past. It’s a restriction that might have made sense for print designers working in corporations in the 1990s, but it is out of touch with the reality of remote and freelance workers designing digital sites and applications for a multi-device world.
I have an office iMac, a home iMac, a home laptop, and an office laptop. I use all of them for my work. My set-up is not unique. Everyone I know who works in this industry has something similar going on.
Apple gets this reality but Adobe does not. For instance, my copy of Lightroom 4, which I bought via the App Store, works everywhere. Not so Lightroom 5, which I purchased (rented? licensed?) as part of my annual Cloud subscription. As a paying Adobe Cloud customer and a photography and Lightroom fanatic, I should be chomping at the bit to upgrade to Lightroom 5. But I see no point in doing so if I’m only going to be able to use Lightroom on two machines.
You might ask why this is is a problem. Here are three times I use Lightroom: to edit business, family, and vacation photos on my laptop while traveling; to edit business photos on the computer in my design studio; and to edit family and travel photos on the computer in my home. Adobe Cloud will let me use Lightroom 5 in two of these situations, but not all three. That makes it useless to me. Lightroom 4, which I bought in the App Store, has no such restrictions. I can use it on as many machines as I own. (To be fair, Apple can easily afford to be liberal with software licensing, because it makes its money on the hardware I buy. Adobe does not. I get that, but understanding doesn’t solve my problem.)
Likewise, I need to use Photoshop when I’m traveling on business (laptop), when I’m working in my design studio, and when I’m burning the midnight oil at home. Adobe will only let me use the product in two of these contexts. Stymied, I use an older, non-cloud version of Photoshop on one or more machines—and when I do that, I run into compatibility problems.
Although I love Photoshop and have used it professionally for nearly two decades, I can’t help noticing that Pixelmator does pretty much everything I need Photoshop to do, costs a fraction of the price (US $29.99), and can be downloaded onto an unlimited number of computers I own.
Why should Adobe care? Because the current restriction is not sustainable for them. The frustrations the restriction creates for me every day actively encourage me to stick with Lightroom 4 and abandon Photoshop for a much more affordable competitor. In short, the one thing that’s uncool about the Cloud is actively unselling all the Cloud’s benefits. And that can hardly be in Adobe’s long-term interest.
What can Adobe do about it? Well, the company could offer a “pro” or “gold” version of Cloud service that removes the two-device restriction. If the difference in price is reasonable, I’d happily sign up. Even better, from a public relations as well as a love-your-neighbor point of view, would be if Adobe simply removed the restriction at no additional cost. Or set the restriction higher, allowing you to register Cloud software on up to five devices you own.
Whatever they do, they should do it soon. We want to keep working with Adobe software, but Adobe needs to work with us, too.