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Usability

Dyson to NY: drop dead

DYSON’S WEBSITE won’t sell me a vacuum cleaner. It claims New York, a U.S. state it provides in its own drop-down menu, is “not a valid state.” I have previously ordered Dyson products from the Dyson website and shipped them to a different address in New York. I have an account and everything. But the website won’t let me ship products to my office. This is just one of about a dozen errors that wasted half an hour of my life today.

L. Jeffrey Zeldman's avatar

By L. Jeffrey Zeldman

“King of Web Standards”—Businessweek. Ava’s dad. Automattician. OG blogger/web designer. Publisher, A List Apart & A Book Apart. Author, Designing with Web Standards & Taking Your Talent to the Web. Emeritus: An Event Apart, SVA MFA IXD, Happy Cog.

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