LUKE WROBLEWSKI: “For many of us, logging into websites is a part of our daily routine. In fact, we probably do it so often that we’ve stopped having to think about how it’s done… that is, until something goes wrong: we forget our password, our user name, the email address we signed up with, how we signed up, or even if we ever signed up at all.
“These experiences are not just frustrating for us, but are bad for businesses as well. How bad? User Interface Engineering’s analysis of a major online retailer found that 45% of all customers had multiple registrations in the system, 160,000 people requested their password every day, and 75% of these people never completed the purchase they started once they requested their password.”
“To top it off, visitors who are not logged in do not see a personalized view of a website’s content and recommendations, which reduces conversion rates and engagement. So, log-in is a big deal — big enough that some websites have started exploring new designs solutions for the old problem.”