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How to work with a designer who is new to the web and wants to control everything

Q. Working with print designer who is just getting into web and they want to control everything. Any advice on how to deal with them? – @FossilDesigns

A. I ASSUME YOU’RE CODING what your colleague designs. Gently explain how pixel-perfect design falls apart on the web, using visual examples. Start with a design that looks great in the environment it was designed for. Your colleague will smile. “Yes, it does look nice here,” you will agree. Then move on to three or four common environments where that same design breaks or is unpleasant to use. As long as you are not being a jerk about your superior knowledge, your calm, friendly expertise together with a few examples should make your colleague amenable to learning more. At that point, there are dozens of resources in print and on the web. Start with gentle, introductory books and articles. (I wouldn’t plunge your friend into Mobile Boilerplate.) I leave it as an exercise to readers of this page to list articles and books that can help.

If your colleague remains adamant about pixel-perfect design, you’re working with the wrong designer. Relationships only work when respect flows both ways. If your partner will not listen, you need a new partner. If this is a freelance gig, find one. If it’s a job, and you simply can’t get through to your new colleague, involve your boss. Be firm but not threatening. You’re not trying to get your colleague fired, you’re simply trying to resolve a dispute in which only one of you has expertise. If you’re afraid to involve your boss, you’re in the wrong job, and your non-web-savvy colleague is merely a symptom of a larger organizational problem. Get out! You can do better.

By Jeffrey Zeldman

“King of Web Standards”—Bloomberg Businessweek.

Designer at Automattic, Inc. Co-Founder, An Event Apart. Publisher, A List Apart & A Book Apart. Author. Father. He/him.