21 Feb 2011 8 am eastern

From Those Wonderful Folks Who Gave You Meow Mix

I’VE TRAINED my cats to think they’re in charge, and to think they exact a tribute of two breakfasts from me each morning.

Initially I feed them each half a small can of salmon. The white cat finishes first, and scratches at the cabinets for more. As if in response, I feed them each a half can of whitefish, exactly as I always intended to. They finish with gusto, convinced that they’ve won.

I am so in client services.

And if you want to know how to succeed in client services, I’ve just told you.

Filed under: Best practices, business, Design, Education

7 Responses to “From Those Wonderful Folks Who Gave You Meow Mix”

  1. taotsu said on 21 February 2011 at 9:31 am:

    best tip ever heard! also for cats ^-^ wonder if this works with kits ^-^

  2. AB said on 21 February 2011 at 2:08 pm:

    What if the customer is too proud to scratch on the cabinet after getting half a small product? He’ll just assume small portions.

    The best service is the extra mile you get just for being there. Not from having to ask.

  3. Barto said on 21 February 2011 at 6:18 pm:

    Clients will always scratch at the cabinet: “I know it’s not in the original scope, but can we just …”

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    [...] opportunities are in various fields, from development to writing to design, and more… From Those Wonderful Folks Who Gave You Meow Mix – zeldman.com 02/21/2011 I’VE TRAINED my cats to think they’re in charge, and to [...]

  5. Nate Hunzaker said on 22 February 2011 at 9:13 am:

    Ah hah! You’re absolutely right. Now every time one of my clients asks for additional functionality I’ll think of cod.

  6. Bryan said on 22 February 2011 at 3:47 pm:

    One thing I would add…some cats then learn to just sit in the kitchen and meow all day and expect more, more, and more…said cats need to be dropped off at a farm before they eat all the available food and cut into the supply for the more reasonable clients…err…cats.

  7. Stephen Van Tuyl said on 2 March 2011 at 9:52 pm:

    Dogs have owners. Cats have staff.

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