4 Aug 2010 7 am eastern

A List Apart 311: Say No to Clients and Kick Ass

A List Apart Issue No. 311

Something remarkable awaits you in Issue No. 311 of A List Apart for people who make websites. Two wonderfully readable articles tackle the thorny subject of client relationships, providing practices, insights, and tips which, when taken to heart, will help designers, UXers, and (frankly) clients do their jobs better:

One of the toughest parts of the client/designer relationship is that nobody likes to be told “no”—especially not the client who is paying you. But to do your job right, you often have to turn aside requests for what the client wants in favor of what the user really needs. In No One Nos: Learning to Say No to Bad Ideas, Whitney Hess explains when to say no, and how to turn it into a positive experience.

Of course, your ability to speak truth to the client assumes you’ve established a mutually respectful, goal- and team-focused relationship in the first place. And the first place is exactly where to begin establishing just that kind of relationship. In Kick Ass Kickoff Meetings, Kevin M. Hoffman shows how to use the first official meeting to turn a roomful of mutually suspicious turf battlers into an energetic team with shared ownership of the end-product.

Not only are these articles convincing, I know these techniques work, because we use them at Happy Cog.

Also in this issue, ALA illustrator Kevin Cornell outdoes even himself.

Join us, won’t you?

A List Apart explores the design, development, and meaning of web content, with a special focus on web standards and best practices. Explore our articles and topics.

Filed under: A List Apart, Best practices, business, client management, client services, clients, Design, Publications, Publishing, User Experience, UX, Web Design

Comments off.