What the FAQ?

A List Apart

In Issue No. 303 of A List Apart, for people who make websites, we question the received wisdom about FAQs, and learn that, in the land of the colorblind, contrast is king.

Contrast is King
by LESLIE JENSEN-INMAN

Being colorblind doesn’t mean not seeing color. It means seeing it differently. If colorblindness challenges the colorblind, it also challenges designers. Some of us think designing sites that are colorblind-friendly means sticking with black and white, or close to it. But the opposite is true. Using contrast effectively not only differentiates our site’s design from others, it’s the essential ingredient that can make our content accessible to every viewer, including the colorblind. By understanding contrast, we can create websites that unabashedly revel in color.

Infrequently Asked Questions of FAQs
by R. STEPHEN GRACEY

We take FAQs for granted as part of our sites’ content, but do they really work, or are they a band-aid for poor content? FAQ-hater R. Stephen Gracey explores the history and usability of FAQs. Learn how to collect, track, and analyze real user questions, sales inquiries, and support requests—and use the insights gained thereby to improve your site’s content, not just to write a FAQ. Find out when FAQs are an appropriate part of your content strategy, and discover how to ensure that your FAQ is doing all it should to help your customers.

Illustration © by Kevin Cornell for A List Apart