In Issue No. 293 of A List Apart for people who make websites: retrieve user-generated content and embrace user feedback to enhance your designs.
- Discovering Magic
by GLENN JONES
- Usability Testing Demystified
by DANA CHISNELL
The value in usability testing comes from the magic of observing and listening as people use a design. The things you see and the things you hear are often surprising, illuminating, and unpredictable. This unpredictability is tough to capture in any other way. Dana Chisnell shows you how.