We try to do our best across the entire experience, front to back side to side. Cancelling something is typically a really frustrating, cringeworthy experience. We’ve worked hard to make our cancellation process as simple – and friendly – as it can be. We’re sorry to see people go, but we understand if they have to. We just want to make the exit ramp is as comfortable for everyone as possible.

I would completely expect an easy-to-use account-closing button. It’s a bit sad that there are so many things hard to close. My phone company wasn’t bad about it, at least. I called, they said I had to stay until the end of the billing cycle (a couple more weeks), and that was that. Half a month later, I couldn’t call anyone on that phone.

It’d be nice if Facebook or Bloglines actually allowed you to leave, and removed all trace of you. I wouldn’t even expect them to care, much less be nice about it.

So, wow.

And that experience plays a key role on why I WILL be going back to them pretty soon.

I relate to Michael Kumm’s comment above about feeling guilty.