Comments on: Office Koan No. 37

By: Jeffrey Zeldman

Jeffrey Zeldman — Wed, 02 Jul 2008 16:50:32 +0000

Handled. (They let me call in via mobile.) They were very nice about it. Yay, Speakeasy!

By: Andreas

Andreas — Wed, 02 Jul 2008 11:43:05 +0000

I work for a large (non-US) service provider and the most we’ll ever ask for is proof of residence at the new adress. If your credit card company has changed your adress, we won’t even make you send in any paperwork to prove you’ve moved.

The only reason for jumping through that one hoop is so that we can lower your termination-fee. (It’s hardly the customers fault if our services aren’t available at the new adress)

How on earth do they handle customers who wish to break a contract because the service doesn’t work?

By: Shane

Shane — Wed, 02 Jul 2008 06:42:59 +0000

Yes Jeffrey, you should have sorted this out before you moved ;)

By: Peter R. Wood

Peter R. Wood — Wed, 02 Jul 2008 02:45:52 +0000

Couldn’t this have been arranged before the move?

By: Pat Collins

Pat Collins — Wed, 02 Jul 2008 01:03:02 +0000

Strange because Speakeasy usually has such fantastic customer service. I’ve always had nothing but great experiences with them.

By: John Lascurettes

John Lascurettes — Tue, 01 Jul 2008 22:39:01 +0000

Will they accept a letter or facsimile on Happy Cog letterhead (surely you have some old ones with the old address and phone number imprinted)? If you don’t have any physical letterhead (paperless office, ha!) you could still fake one easy enough.

By: Camilo Oliveira

Camilo Oliveira — Tue, 01 Jul 2008 21:41:48 +0000

I thought things like these happen only in Brazil, with Telefónica.

By: Chris

Chris — Tue, 01 Jul 2008 20:16:31 +0000

I have been a lurker of yours for many years. I come here (and follow on twitter) for advice, trends, all sorts of things web related. What strikes me most though is the ability for life, things completely unrelated to the web/standards/design, to affect your world with its insanity as much as it does us lurkers. It is oddly comforting.

I am brought to comment because I feel in your one short, simple paragraph both utter exasperation at a situation out of your control and a small amount of comfort that yes, even us, your humble lurkers have days like these.

Unfortunately, all I can offer you is a Happy Canada Day!

By: Bob H.

Bob H. — Tue, 01 Jul 2008 20:11:22 +0000

Lost your email account info? I’ll email it to ya.

By: Andrew Rodgers

Andrew Rodgers — Tue, 01 Jul 2008 20:00:27 +0000

Sounds like when we were required to sign up for internet access at my old college, you had to go online and submit the request.

By: Craig Shoemaker

Craig Shoemaker — Tue, 01 Jul 2008 19:52:12 +0000

Will they accept an email from the same address under which the account was created?

By: Paul D. Waite

Paul D. Waite — Tue, 01 Jul 2008 19:45:56 +0000

I guess it’s time to just stop paying. One assumes the final demands and bailiffs will be sent to the old address too.

By: Jason Cosper

Jason Cosper — Tue, 01 Jul 2008 19:20:57 +0000

You know, an enterprising man such as yourself could conceivably spoof your caller ID… ;)