Speakeasy will only honor my request to discontinue DSL service in my old office if I call the company from my old phone number, which I no longer have access to because I moved out.
Tags: speakeasy, verizon, DSL, customerservice, happycog
Filed under: Happy Cog™, Tools, Zeldman, business, work
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Cost to replace an out-of-warranty iPhone 1.0 with a refurbished version of the same model: $199. Minimum wait time: two hours. Cost to replace it with a “new” model: also $199. Minimum wait for that one: an hour.
A failure to connect.
For web standards and web content, we once again live in interesting times. Welcome, Chrome!
PollTrack is a new website that combines poll tracking data and written analysis to decipher “what voters are actually thinking and feeling” in the lead-up to the election.
Has your child committed murder? Move to Gale!
You know, an enterprising man such as yourself could conceivably spoof your caller ID… ;)
I guess it’s time to just stop paying. One assumes the final demands and bailiffs will be sent to the old address too.
Will they accept an email from the same address under which the account was created?
Sounds like when we were required to sign up for internet access at my old college, you had to go online and submit the request.
Lost your email account info? I’ll email it to ya.
I have been a lurker of yours for many years. I come here (and follow on twitter) for advice, trends, all sorts of things web related. What strikes me most though is the ability for life, things completely unrelated to the web/standards/design, to affect your world with its insanity as much as it does us lurkers. It is oddly comforting.
I am brought to comment because I feel in your one short, simple paragraph both utter exasperation at a situation out of your control and a small amount of comfort that yes, even us, your humble lurkers have days like these.
Unfortunately, all I can offer you is a Happy Canada Day!
I thought things like these happen only in Brazil, with Telefónica.
Will they accept a letter or facsimile on Happy Cog letterhead (surely you have some old ones with the old address and phone number imprinted)? If you don’t have any physical letterhead (paperless office, ha!) you could still fake one easy enough.
Strange because Speakeasy usually has such fantastic customer service. I’ve always had nothing but great experiences with them.
Couldn’t this have been arranged before the move?
Yes Jeffrey, you should have sorted this out before you moved ;)
I work for a large (non-US) service provider and the most we’ll ever ask for is proof of residence at the new adress. If your credit card company has changed your adress, we won’t even make you send in any paperwork to prove you’ve moved.
The only reason for jumping through that one hoop is so that we can lower your termination-fee. (It’s hardly the customers fault if our services aren’t available at the new adress)
How on earth do they handle customers who wish to break a contract because the service doesn’t work?
Handled. (They let me call in via mobile.) They were very nice about it. Yay, Speakeasy!