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	<title>Comments on: Give HTML e-mail a chance</title>
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	<link>http://www.zeldman.com/2007/11/28/give-html-email-a-chance/</link>
	<description>Web design news and insights since 1995</description>
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		<title>By: The Pixel Experience &#187; Blog Archive &#187; Getting positive about CSS based email</title>
		<link>http://www.zeldman.com/2007/11/28/give-html-email-a-chance/#comment-39182</link>
		<dc:creator>The Pixel Experience &#187; Blog Archive &#187; Getting positive about CSS based email</dc:creator>
		<pubDate>Mon, 13 Oct 2008 12:09:36 +0000</pubDate>
		<guid isPermaLink="false">http://www.zeldman.com/2007/11/28/give-html-email-a-chance/#comment-39182</guid>
		<description>[...] Zeldman (another critic of HTML email) recently wrote about the Email Standards Project, an effort to try and get programmers of email software all pointed in [...]</description>
		<content:encoded><![CDATA[<p>[...] Zeldman (another critic of HTML email) recently wrote about the Email Standards Project, an effort to try and get programmers of email software all pointed in [...]</p>
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		<title>By: A flying start &#124; Email Standards Project</title>
		<link>http://www.zeldman.com/2007/11/28/give-html-email-a-chance/#comment-37156</link>
		<dc:creator>A flying start &#124; Email Standards Project</dc:creator>
		<pubDate>Thu, 15 May 2008 18:56:56 +0000</pubDate>
		<guid isPermaLink="false">http://www.zeldman.com/2007/11/28/give-html-email-a-chance/#comment-37156</guid>
		<description>&lt;!--%kramer-ref-pre%--&gt;[...] Jeffrey Zeldman, on zeldman.com [...]&lt;!--%kramer-ref-post%--&gt;</description>
		<content:encoded><![CDATA[<p><!--%kramer-ref-pre%-->[...] Jeffrey Zeldman, on zeldman.com [...]<!--%kramer-ref-post%--></p>
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		<title>By: November 2007 &#124; WDNews.net &#124; WDNews.net</title>
		<link>http://www.zeldman.com/2007/11/28/give-html-email-a-chance/#comment-37108</link>
		<dc:creator>November 2007 &#124; WDNews.net &#124; WDNews.net</dc:creator>
		<pubDate>Wed, 14 May 2008 13:53:48 +0000</pubDate>
		<guid isPermaLink="false">http://www.zeldman.com/2007/11/28/give-html-email-a-chance/#comment-37108</guid>
		<description>&lt;!--%kramer-ref-pre%--&gt;[...] Jeffrey Zeldman Presents The Daily …: Give HTML e-mail a chance [...]&lt;!--%kramer-ref-post%--&gt;</description>
		<content:encoded><![CDATA[<p><!--%kramer-ref-pre%-->[...] Jeffrey Zeldman Presents The Daily …: Give HTML e-mail a chance [...]<!--%kramer-ref-post%--></p>
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	<item>
		<title>By: How to Create Fluid-Width &#60;div&#62; Layers with Rounded Corners - The Blog of Josh Stodola</title>
		<link>http://www.zeldman.com/2007/11/28/give-html-email-a-chance/#comment-37014</link>
		<dc:creator>How to Create Fluid-Width &#60;div&#62; Layers with Rounded Corners - The Blog of Josh Stodola</dc:creator>
		<pubDate>Mon, 12 May 2008 13:38:55 +0000</pubDate>
		<guid isPermaLink="false">http://www.zeldman.com/2007/11/28/give-html-email-a-chance/#comment-37014</guid>
		<description>&lt;!--%kramer-ref-pre%--&gt;[...] to live on the back burner. However, Zeldman recently brought the topic back up a couple weeks ago (http://www.zeldman.com/2007/11/28/give-html-email-a-chance/) so I think this problem is finally starting to get some recognition.Have faith, hopefully with [...]&lt;!--%kramer-ref-post%--&gt;</description>
		<content:encoded><![CDATA[<p><!--%kramer-ref-pre%-->[...] to live on the back burner. However, Zeldman recently brought the topic back up a couple weeks ago (<a href="http://www.zeldman.com/2007/11/28/give-html-email-a-chance/" rel="nofollow">http://www.zeldman.com/2007/11/28/give-html-email-a-chance/</a>) so I think this problem is finally starting to get some recognition.Have faith, hopefully with [...]<!--%kramer-ref-post%--></p>
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	<item>
		<title>By: el salvador</title>
		<link>http://www.zeldman.com/2007/11/28/give-html-email-a-chance/#comment-34179</link>
		<dc:creator>el salvador</dc:creator>
		<pubDate>Wed, 26 Mar 2008 19:38:39 +0000</pubDate>
		<guid isPermaLink="false">http://www.zeldman.com/2007/11/28/give-html-email-a-chance/#comment-34179</guid>
		<description>Wow, that is a huge reversal on your part Jeffrey. So what changed your mind? Your post seems to lead us to the conclusion that it was the establishment of “The Email Standards Project”.</description>
		<content:encoded><![CDATA[<p>Wow, that is a huge reversal on your part Jeffrey. So what changed your mind? Your post seems to lead us to the conclusion that it was the establishment of “The Email Standards Project”.</p>
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		<title>By: Norman Walsh</title>
		<link>http://www.zeldman.com/2007/11/28/give-html-email-a-chance/#comment-25920</link>
		<dc:creator>Norman Walsh</dc:creator>
		<pubDate>Wed, 19 Dec 2007 21:15:49 +0000</pubDate>
		<guid isPermaLink="false">http://www.zeldman.com/2007/11/28/give-html-email-a-chance/#comment-25920</guid>
		<description>HTML email: Just. Say. No.</description>
		<content:encoded><![CDATA[<p>HTML email: Just. Say. No.</p>
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		<title>By: boon</title>
		<link>http://www.zeldman.com/2007/11/28/give-html-email-a-chance/#comment-25820</link>
		<dc:creator>boon</dc:creator>
		<pubDate>Tue, 18 Dec 2007 22:06:15 +0000</pubDate>
		<guid isPermaLink="false">http://www.zeldman.com/2007/11/28/give-html-email-a-chance/#comment-25820</guid>
		<description>I thought there was a standard:  No HTML.

You might have hell trying to convince any IT department to use anything other than PINE.  They might just respond to your inquiries with:  &quot;I&#039;ll get back to you once I decode your email.&quot;</description>
		<content:encoded><![CDATA[<p>I thought there was a standard:  No HTML.</p>
<p>You might have hell trying to convince any IT department to use anything other than PINE.  They might just respond to your inquiries with:  &#8220;I&#8217;ll get back to you once I decode your email.&#8221;</p>
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		<title>By: Robert Chien</title>
		<link>http://www.zeldman.com/2007/11/28/give-html-email-a-chance/#comment-25463</link>
		<dc:creator>Robert Chien</dc:creator>
		<pubDate>Sat, 15 Dec 2007 08:20:33 +0000</pubDate>
		<guid isPermaLink="false">http://www.zeldman.com/2007/11/28/give-html-email-a-chance/#comment-25463</guid>
		<description>I used to be strongly against HTML Email [...] But over the years, my view gradually shifted. I now consider HTML Email to be complementary to plaintext. &lt;a href=&quot;http://blogs.sun.com/chienr/entry/plaintext_vs_html_email&quot; rel=&quot;nofollow&quot;&gt;Read more...&lt;/a&gt;</description>
		<content:encoded><![CDATA[<p>I used to be strongly against HTML Email [...] But over the years, my view gradually shifted. I now consider HTML Email to be complementary to plaintext. <a href="http://blogs.sun.com/chienr/entry/plaintext_vs_html_email" rel="nofollow">Read more&#8230;</a></p>
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		<title>By: Pete</title>
		<link>http://www.zeldman.com/2007/11/28/give-html-email-a-chance/#comment-24994</link>
		<dc:creator>Pete</dc:creator>
		<pubDate>Tue, 11 Dec 2007 09:38:29 +0000</pubDate>
		<guid isPermaLink="false">http://www.zeldman.com/2007/11/28/give-html-email-a-chance/#comment-24994</guid>
		<description>The main problem I have isn&#039;t generating the HTML (although it is pretty horrible) but rather getting it to the client so they can send it themselves (despite my best advice regarding Outlook mail blasts).

If I could solve the problem of giving the work to the client I&#039;d be happy.

I&#039;ve also had countless discussions with clients trying to convince them they should use a proper mailing service such as Mailchimp rather than send from their desktop. They just don&#039;t consider all the issues that need to be considered and if they do, they don&#039;t consider them to be important.

Double opt in? Unsubscribe link? Personalised mail?  Pah. :(</description>
		<content:encoded><![CDATA[<p>The main problem I have isn&#8217;t generating the HTML (although it is pretty horrible) but rather getting it to the client so they can send it themselves (despite my best advice regarding Outlook mail blasts).</p>
<p>If I could solve the problem of giving the work to the client I&#8217;d be happy.</p>
<p>I&#8217;ve also had countless discussions with clients trying to convince them they should use a proper mailing service such as Mailchimp rather than send from their desktop. They just don&#8217;t consider all the issues that need to be considered and if they do, they don&#8217;t consider them to be important.</p>
<p>Double opt in? Unsubscribe link? Personalised mail?  Pah. :(</p>
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		<title>By: Jason Berry</title>
		<link>http://www.zeldman.com/2007/11/28/give-html-email-a-chance/#comment-24452</link>
		<dc:creator>Jason Berry</dc:creator>
		<pubDate>Tue, 04 Dec 2007 01:36:33 +0000</pubDate>
		<guid isPermaLink="false">http://www.zeldman.com/2007/11/28/give-html-email-a-chance/#comment-24452</guid>
		<description>@Herman,

Not everyone can say &quot;no&quot;, especially when it means losing a client. It&#039;d be nice to be that idealistic, but some of us have to put food on the table.

&quot;Principles are worth more than money.&quot; - We&#039;re talking about emails here, not an issue that actually matters and is going to change lives, like human rights for instance - a little perspective could help.</description>
		<content:encoded><![CDATA[<p>@Herman,</p>
<p>Not everyone can say &#8220;no&#8221;, especially when it means losing a client. It&#8217;d be nice to be that idealistic, but some of us have to put food on the table.</p>
<p>&#8220;Principles are worth more than money.&#8221; &#8211; We&#8217;re talking about emails here, not an issue that actually matters and is going to change lives, like human rights for instance &#8211; a little perspective could help.</p>
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		<title>By: Jeffrey Zeldman</title>
		<link>http://www.zeldman.com/2007/11/28/give-html-email-a-chance/#comment-24355</link>
		<dc:creator>Jeffrey Zeldman</dc:creator>
		<pubDate>Sun, 02 Dec 2007 22:16:44 +0000</pubDate>
		<guid isPermaLink="false">http://www.zeldman.com/2007/11/28/give-html-email-a-chance/#comment-24355</guid>
		<description>&lt;blockquote&gt;
you should send the html file as an attachment
&lt;/blockquote&gt;

Many corporate mail gateways block attachments; many even block e-mails with attachments (not just the attachments). 

Assuming an attached HTML file gets past the gateway, you now have to rely on the recipient&#039;s expertise. He/she must know what to do with an attached HTML file (i.e., drag it into her browser).

You&#039;d subject business correspondence to those obstacles and vagaries rather than send properly formatted HTML mail to people who have opted in to receive it? Where is the logic there?</description>
		<content:encoded><![CDATA[<blockquote><p>
you should send the html file as an attachment
</p></blockquote>
<p>Many corporate mail gateways block attachments; many even block e-mails with attachments (not just the attachments). </p>
<p>Assuming an attached HTML file gets past the gateway, you now have to rely on the recipient&#8217;s expertise. He/she must know what to do with an attached HTML file (i.e., drag it into her browser).</p>
<p>You&#8217;d subject business correspondence to those obstacles and vagaries rather than send properly formatted HTML mail to people who have opted in to receive it? Where is the logic there?</p>
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		<title>By: andrew woods</title>
		<link>http://www.zeldman.com/2007/11/28/give-html-email-a-chance/#comment-24353</link>
		<dc:creator>andrew woods</dc:creator>
		<pubDate>Sun, 02 Dec 2007 21:02:40 +0000</pubDate>
		<guid isPermaLink="false">http://www.zeldman.com/2007/11/28/give-html-email-a-chance/#comment-24353</guid>
		<description>I agree with Matt Robin. Web standards are a great thing and I fully support them, but they don&#039;t belong in email. Although, I&#039;d add that you should send the html file as an attachment, just like you would a PDF. That way it would ultimately be rendered by your favorite standards-compliant browser.</description>
		<content:encoded><![CDATA[<p>I agree with Matt Robin. Web standards are a great thing and I fully support them, but they don&#8217;t belong in email. Although, I&#8217;d add that you should send the html file as an attachment, just like you would a PDF. That way it would ultimately be rendered by your favorite standards-compliant browser.</p>
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		<title>By: Herman</title>
		<link>http://www.zeldman.com/2007/11/28/give-html-email-a-chance/#comment-24213</link>
		<dc:creator>Herman</dc:creator>
		<pubDate>Fri, 30 Nov 2007 22:18:54 +0000</pubDate>
		<guid isPermaLink="false">http://www.zeldman.com/2007/11/28/give-html-email-a-chance/#comment-24213</guid>
		<description>&lt;blockquote&gt;
...many companies and organizations rather insist on sending HTML e-mail, and not every consultant, agency, or in-house designer can say “no.”
&lt;/blockquote&gt;

Those companies very quickly lose my business (if they ever had it) if they do not offer a plain text alternative.

Everyone can say &quot;no&quot; - even if it means losing the client. Principles are worth more than money.</description>
		<content:encoded><![CDATA[<blockquote><p>
&#8230;many companies and organizations rather insist on sending HTML e-mail, and not every consultant, agency, or in-house designer can say “no.”
</p></blockquote>
<p>Those companies very quickly lose my business (if they ever had it) if they do not offer a plain text alternative.</p>
<p>Everyone can say &#8220;no&#8221; &#8211; even if it means losing the client. Principles are worth more than money.</p>
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		<title>By: jethro</title>
		<link>http://www.zeldman.com/2007/11/28/give-html-email-a-chance/#comment-24211</link>
		<dc:creator>jethro</dc:creator>
		<pubDate>Fri, 30 Nov 2007 22:11:40 +0000</pubDate>
		<guid isPermaLink="false">http://www.zeldman.com/2007/11/28/give-html-email-a-chance/#comment-24211</guid>
		<description>You can&#039;t fight the usage of HTML emails. They&#039;re not going away. So supporting standards based creation of them is the way to go. I think using &lt;abbr title=&quot;Plain Old Semantic HTML&quot;&gt;POSH&lt;/abbr&gt; and a little CSS will make mail better in general.</description>
		<content:encoded><![CDATA[<p>You can&#8217;t fight the usage of HTML emails. They&#8217;re not going away. So supporting standards based creation of them is the way to go. I think using <abbr title="Plain Old Semantic HTML">POSH</abbr> and a little CSS will make mail better in general.</p>
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		<title>By: Justin Premick</title>
		<link>http://www.zeldman.com/2007/11/28/give-html-email-a-chance/#comment-24209</link>
		<dc:creator>Justin Premick</dc:creator>
		<pubDate>Fri, 30 Nov 2007 21:44:49 +0000</pubDate>
		<guid isPermaLink="false">http://www.zeldman.com/2007/11/28/give-html-email-a-chance/#comment-24209</guid>
		<description>@ Joe -

&lt;blockquote&gt;
No HTML mail, no phishing. Fair bargain? I think so.
&lt;/blockquote&gt;

Not sure I agree with this. Two reasons:

1. No HTML mail means institutions like PayPal don&#039;t send it either.

So it&#039;d become a question of phishers making &lt;strong&gt;text&lt;/strong&gt; emails that look like PayPal&#039;s text ones.

True, you can&#039;t hide/obfuscate the URL in text like you can in HTML, but I get the feeling your assumption is that that means people will never click a non paypal.com (or whatever institution) link. Which takes me to #2:

2. Some people will click phishing links, even if the URL is shown.

Seems to me that people who are apt to fall prey to the typical phishing scam could just as easily fall prey to it in text format.

How many people would click a link at a domain like http://www.paypal-account.com or http://www.we11sfargo.com ? I think a lot still would, especially if the link is so long that their attention is drawn away from the domain.

Stopping phishing requires email user education (example: this &lt;a href=&quot;http://cups.cs.cmu.edu/antiphishing_phil/quiz/index.html&quot; rel=&quot;nofollow&quot;&gt;anti-phishing game&lt;/a&gt; developed by students at Carnegie Mellon). A text-only email world doesn&#039;t replace that.</description>
		<content:encoded><![CDATA[<p>@ Joe -</p>
<blockquote><p>
No HTML mail, no phishing. Fair bargain? I think so.
</p></blockquote>
<p>Not sure I agree with this. Two reasons:</p>
<p>1. No HTML mail means institutions like PayPal don&#8217;t send it either.</p>
<p>So it&#8217;d become a question of phishers making <strong>text</strong> emails that look like PayPal&#8217;s text ones.</p>
<p>True, you can&#8217;t hide/obfuscate the URL in text like you can in HTML, but I get the feeling your assumption is that that means people will never click a non paypal.com (or whatever institution) link. Which takes me to #2:</p>
<p>2. Some people will click phishing links, even if the URL is shown.</p>
<p>Seems to me that people who are apt to fall prey to the typical phishing scam could just as easily fall prey to it in text format.</p>
<p>How many people would click a link at a domain like <a href="http://www.paypal-account.com" rel="nofollow">http://www.paypal-account.com</a> or <a href="http://www.we11sfargo.com" rel="nofollow">http://www.we11sfargo.com</a> ? I think a lot still would, especially if the link is so long that their attention is drawn away from the domain.</p>
<p>Stopping phishing requires email user education (example: this <a href="http://cups.cs.cmu.edu/antiphishing_phil/quiz/index.html" rel="nofollow">anti-phishing game</a> developed by students at Carnegie Mellon). A text-only email world doesn&#8217;t replace that.</p>
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