Comments on: That Busted GIF Feeling

By: Matt

Matt — Thu, 04 Dec 2008 10:14:39 +0000

I’m trying to get a band page deleted from iLike, it was created on the Garageband.com service. The band page for Garageband has been deleted and I have email iLike about not being able to delete their piece. I have since taken over the web administrator for the Band Hadlock and need to start fresh do to poor work. Aydin if you have the ability to delete a page or can tell me how I would appreciate it, currently I do not have the logins for the garageband or iLike page for Hadlock and just need the page deleted so I can create a new one.

Thank you in advance,

Matt

By: Mike

Mike — Fri, 23 May 2008 22:02:48 +0000

Ilike was great while it worked. I can’t get the sidebar to install properly. Good luck getting their tech support people to respond. Are they really adding 300,000 a DAY!?!?!

By: Jeffrey Zeldman

Jeffrey Zeldman — Thu, 02 Aug 2007 15:08:46 +0000

@Fred: Simplebits can’t see me on iLike either, and we’ve all followed the guidelines (adding each other as friends, installing latest version of iLike sidebar). Just seems to be a bug in iLike that some friends don’t show up in your sidebar, no matter what you do.

By: aljuk

aljuk — Fri, 27 Jul 2007 08:34:15 +0000

I’ve been using iLike for a month or so on OSX and haven’t encountered this issue at all.

By: Fred

Fred — Fri, 20 Jul 2007 21:04:34 +0000

I still cant see you on my iLike (you are the only friend I have that doesn’t show up. I wrote them too, but no response. : (

Since you have the coolest taste in music, I’d rather see you than most of my friends… maybe Dick Cheney will answer my prayers too…

By: Jeffrey Zeldman

Jeffrey Zeldman — Wed, 18 Jul 2007 12:24:09 +0000

@Aydin: Worked like a charm, thanks! I greatly appreciate your stopping by and helping in this way. You might want to share this solution with other Mac users on the iLike blog.

@Joshua: Nothing weird or hypocritical about it. Imagine you have 5,000 e-mail messages in your in-box, one of which describes a problem with your product. Now imagine that someone has blogged the very same problem with your product. Which message would you be likelier to see first?

By: Michael Switzer

Michael Switzer — Wed, 18 Jul 2007 12:13:05 +0000

And this is what makes the web so awesome.

By: Tom Lazar

Tom Lazar — Wed, 18 Jul 2007 11:10:53 +0000

I think Aydin’s responses are totally appropriate and helpful to boot. Anyone thinking that serving static images can’t be *that* hard to cache I can recommend Cuong Do’s talk at Google on how they scaled YouTube — he dedicates a large portion of his talk to the specific problem of serving the video *thumbnails* which turned out to be a more complex problem to solve than serving the actual videos…

http://video.google.com/videoplay?docid=-6304964351441328559

@Aydin: if you haven’t seen that one yet, I highly recommend you do! ;-)

By: karl

karl — Wed, 18 Jul 2007 07:18:13 +0000

The application would benefit of good caching mechanism.

By: Aydin Ghajar

Aydin Ghajar — Wed, 18 Jul 2007 00:44:07 +0000

Hahah, good point Joshua. I guess when I see ‘iLike’ and ‘bug’ in my Google Alerts, it catches my eye. Don’t tell anyone. ;)

The email was in our support Queue, and would have been responded to. We have a bit of a backlog at the moment, so there can be a little delay. We’re catching up though, and definitely want to be more responsive than the Bush administration. ;)

We now have a fix in the works to prevent this from happening. However, if your Sidebar is in this state, clearing the iTunes cache will fix it. To do so, exit out of iTunes, go to Libary/Caches/iTunes within your user profile and delete the contents of the folder, and then reopen iTunes.

Aydin

By: Joshua Melvin

Joshua Melvin — Wed, 18 Jul 2007 00:07:46 +0000

Interesting that they find out about the error not from an email you send them, but rather by a post on your blog…

I’m a heavy blog reader, so I shouldn’t throw stones in my glass house, but maybe they should turn down the drip on their RSS feed?

By: Javier

Javier — Tue, 17 Jul 2007 23:30:50 +0000

learning… ^^

By: Aydin Ghajar

Aydin Ghajar — Tue, 17 Jul 2007 20:57:29 +0000

Hi there,

I just came across your post. We’ll take a look and get back to you with a fix. Thanks for bringing it up. :)

Aydin
iLike, inc.