That Busted GIF Feeling

That busted GIF feeling.

Has this happened to you? You’re using the iLike social music discovery network and things are humming along nicely. Then one day, because of a brief iLike.com server hiccup, the iLike Sidebar for iTunes is unable to download and refresh your friends’ photos. Instead of your music pals’ smiling faces, you see the classic “busted GIF” icon that web browsers use to denote “image file not found.”

Here is a screenshot of the iLike Sidebar with missing images.

Here is a screenshot, a few days later, with all friend images missing.

It’s what my iLike sidebar has looked like for the past two weeks. It may be what it will look like forever. Has anyone else encountered this problem? Anybody found a solution? Nothing I’ve tried works.

  • Refreshing the sidebar by clicking the semi-circular “refresh” icon to the right of the label, “Recently played by your friends,” does not solve the problem.
  • Hiding and re-showing the sidebar does not solve the problem.
  • Waiting days, or even weeks, for the problem to correct itself does not solve the problem. The problem never corrects itself.
  • Downloading a fresh copy of the iLike Sidebar and reinstalling does not solve the problem.

iLike’s FAQ does not address the problem. When you encounter a problem iLike’s FAQ does not address, you are supposed to contact iLike. I contacted iLike last week. I’ve also written to Dick Cheney. I haven’t heard back from either one. I’m more likely to hear from Cheney. Cheney doesn’t have a Facebook application and he isn’t adding 300,000 users a day.

Like every other recent website, iLike identifies itself as a beta. When you identify yourself as a beta, and you’re adding 300,000 users a day, it’s to be expected that your technology may be imperfect, and it’s also understandable that you may not have time to respond to every user who contacts you about a problem. Hell, I’m not a beta (and I’m not adding 300,000 users a day) and I can’t respond to everyone who contacts me. I get it.

In the scheme of things, a broken feature in a free web app is no big deal. I still like iLike. But if anyone knows how to squash this bug, I’d like it even better.

[tags]iLike, sidebar, bug[/tags]